BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(333 reviews)

75

Reviews of Brent Parker

MC

MICHAEL C.

Spokane, WA

09/13/2023

Verified Customer

10

Category: Service

Fast, efficient AND FRIENDLY

We needed an oil change in the truck. Our appointment at 3 was close to us hoping to be done by 4. They did it! We got our hippo car wash and back to Spokane. See you next year.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you, Michael, for taking the time to share your great experience with us! We are pleased to hear that your appointment went well and you were able to get back to Spokane with your Hippo car wash. We strive to provide exceptional service for all our customers and are so glad that you were satisfied. We look forward to seeing you again next year!

Employees worked with

RL

RICK L.

Kellogg, ID

Ford F250

09/13/2023

Verified Customer

10

Category: Service

Good job

It got done on time and no hidden surprises

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you, Rick, for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your service experience was such a pleasant one. We strive to provide the highest quality of service to all our customers. We are so pleased that you felt our service and pricing was fair and accurate. We truly appreciate your business and look forward to seeing you again soon.

Employees worked with

MC

MIKE C.

09/12/2023

Verified Customer

8

Category: Service

9/12 Service visit

My service visit today went well with my truck being ready when promised. The low price guarantee didn’t hold true for a tire quote I got for another vehicle I own. I found the same tires at a better price at another vendor. The waiting room was clean and comfortable but the coffee is better at the Honda dealer.

MC

Employees worked with

TM

THOMAS M.

Post Falls, ID

09/12/2023

Verified Customer

9

Category: Service

Pefficient

Normally, to have the "Works" done it an hour or less. This time it was an hour and a half.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:23 PM

Thanks for taking the time to leave us a review, Thomas. We’re glad to hear that you normally have a good experience with us. We apologize for the longer wait time this time around and will take measures to ensure that doesn’t happen again. Thanks for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

Verified Customer

NEWPORT, ID

09/12/2023

Verified Customer

5

Category: Service

Eternal oil change

My oil change appointment that was scheduled too around 90 min. That is way too long for a routine oil change and basic check of maintenance items. I can do this faster at home and I’m not a mechanic. My time is important and that was excessive.

Employees worked with

Verified Customer

Coeur D Alene, ID

09/11/2023

Verified Customer

10

Category: Service

Ecosport

Always great with communicating times and updates on repairs.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:29 PM

Thank you for taking the time to review us! We are so glad to hear that we are providing excellent communication. We strive to be the best we can be and it is always a pleasure to have you as a customer.

Employees worked with

BB

BRIAN B.

Blanchard, ID

09/06/2023

Verified Customer

10

Category: Service

Got me right in and on time

Everything was completed in a timely manner.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/07/2023 03:46 PM

Thank you, Brian, for your 5-star review and for taking the time to share your experience. We are pleased to hear that your visit to Mike White Ford of Coeur d'Alene was efficient and that we were able to complete all of the services you requested in a timely manner. We appreciate your business and hope to serve you again soon!

Employees worked with

CR

COLLEEN R.

Coeur D Alene, ID

09/05/2023

Verified Customer

10

Category: Service

Professional

Always prompt and friendly service

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/06/2023 09:16 AM

Thank you for the great review, Colleen! We appreciate you trusting us with your vehicle needs. Our team strives to provide prompt and friendly service and we're glad you experienced that. We look forward to continuing to provide great service for you.

Employees worked with

ST

STEPHEN T.

Coeur D'Alene, ID

09/05/2023

Verified Customer

10

Category: Service

Excellent Customer Service

I've been having my truck serviced here since I bought it new at this same dealership and the customer service is always professional and courteous.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/06/2023 09:16 AM

Thank you, Stephen, for you loyalty and kind words! We work hard to ensure our customers have a great experience here at Mike White Ford of Coeur d'Alene and we're glad we've been able to meet your expectations. We appreciate your business and look forward to continuing to serve you.

Employees worked with

DS

DEBRA S.

Post Falls, ID

08/30/2023

Verified Customer

10

Category: Service

Always great service at Mike White Ford

Love taking my 2021 Escape to the dealership. Everyone is polite and helpful. Oil change and inspection took less than an hour. Showroom is super clean and comfortable.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:19 PM

Thank you Debra, we really appreciate your business and are glad to hear that you had a positive experience. We strive to ensure that our customers are taken care of in a timely manner and have a pleasant visit. We truly value your feedback and are pleased you felt comfortable in our showroom.

Employees worked with

Verified Customer

Spokane, WA

08/29/2023

Verified Customer

10

Category: Service

Scheduled Maintenance Service

Had my 2021 Bronco serviced today and the appointment was on time, efficient and done professionally. My vehicle was returned within the scheduled time and my day was easy.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:18 PM

Thank you for taking the time to share your positive feedback about Mike White Ford of Coeur d'Alene. We pride ourselves on providing excellent customer service and are glad to hear we met that expectation for you. We strive to provide you with a convenient and efficient service experience, so we appreciate your kind words.

Employees worked with

Verified Customer

Coeur D Alene, ID

Ford Expedition

08/28/2023

Verified Customer

10

Category: Service

First service on our new Expedition, it was great.

very good service!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:18 PM

We are delighted to hear that you had a great experience with us! Our team works hard to provide the best service possible and we are glad that you noticed. We look forward to seeing you again soon!

Employees worked with

RH

RUSSELL H.

Rathdrum, ID

08/28/2023

Verified Customer

8

Category: Service

quick and reliable service

Brought my car in a bit early they took it in and did the required service.
Good job,
Thanks

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:18 PM

Thank you so much, Russell, for taking the time to provide such a great review of Mike White Ford of Coeur d'Alene! We are so pleased to hear that you had a great experience and that we were able to provide the service your car needed quickly and efficiently. We appreciate your business and hope to see you again soon!

Employees worked with

DS

DEWAYNE S.

Priest River, ID

08/28/2023

Verified Customer

10

Category: Service

Very professional

Everything went as scheduled explained any issues clearly.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:17 PM

Thank you for the great review, Dewayne! We take great pride in our commitment to customer service, and we're glad to hear that your experience lived up to your expectations. We hope you'll come back and see us soon!

Employees worked with

Verified Customer

Pinehurst, ID

08/26/2023

Verified Customer

9

Category: Service

Excellent Service

The Service Department does a fantastic job. Always courteous and willing to talk with you about your current service and possibly what will be due on the next service.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:33 PM

Thank you for your positive review of our Service Department! We take pride in our commitment to providing excellent customer service and are delighted that you felt it firsthand. We look forward to your next visit!

Employees worked with

Verified Customer

Liberty Lake, WA

08/26/2023

Verified Customer

4

Category: Service

Routine oil filter change & other

The regular oil, filter service was great.
I asked to have rear windshield wiper button checked as wiper comes on backing out of the garage and I didn't push the button. During the review the service tech didn't mention it so I had to ask - did you find anything wrong with the button. He said no. Makes me doubt it was checked.

I asked about peeling on the steering wheel (2019 Ford Edge). Parts department quoted $250 to replace. Serviceman quoted $360 to install. I had to ask could you see if my premium warranty would cover the costs and he said he would look. When I asked again later, he said no it is not covered. I questioned the high install amount and he said it would between $100 and $360 but wouldn't know until installation.
I was not happy with that answer. I expected the service department to know or ask someone who is installing to give me a better estimate.

Employees worked with

ZI

ZACKERY I.

Post Falls, ID

08/26/2023

Verified Customer

2

Category: Service

Had better service at other places

Made appt for 2pm to have my cars tires rotated and the oil changed as well as have a tire flipped due improper installation from a previous visit when the tires were installed, wife dropped the car off at 1:40pm, with instructions to call her phone # because I was at work. My wife called at 3:45 for an update and was told they were just starting because they fell behind and would only take 30 minutes. Wife showed up at 5:15 still not hearing from anyone, only to find out they called my number at 4:45, when the advisor was clearly told and put on the paper work to call my wife's number as I was at work and could not be reached. The only reason I will come back is because in the past I have had great service and no issues but if I get this level of service again, you can bet I won't be coming back.

Employees worked with

Verified Customer

Rathdrum, ID

Ram RAMT25

08/26/2023

Verified Customer

9

Category: Service

Oil change

Great service

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:33 PM

Thank you for your great review! We strive to provide an exceptional experience for all our customers. We value your business and your opinion and appreciate your kind words.

Employees worked with

Verified Customer

Newman Lake, WA

08/25/2023

Verified Customer

10

Category: Service

Oil Change

On time, professional, fees as advertised.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:32 PM

We are delighted to hear that your experience with Mike White Ford of Coeur d'Alene was on time and professional. We strive to provide excellent customer service and we are glad that you felt that during your visit. Thank you for your business and we look forward to serving you again in the future.

Employees worked with

CM

CHRISTOPHER M.

Hayden, ID

08/25/2023

Verified Customer

10

Category: Service

Excellent experience from professionals

Clean facility - trained and professional personnel - they can be trusted

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:26 PM

Thank you for taking the time to leave a review, Christopher! We are pleased to hear that you found our staff to be both professional and trustworthy. We strive to ensure our customers have a great experience every time they visit our dealership. We appreciate your business and look forward to serving you again soon.

Employees worked with

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