BP

Brent Parker

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(337 reviews)
76

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Non Ford oil change
Having had amazing service for my f150, I brought my Mazda here for routine maintenance as well and had the same great experience. You can trust them with all your vehicles!!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

William, thank you for your kind words about the service you received at Mike White Ford of Coeur d'Alene. We are so glad that you had a great experience with both your Ford and Mazda vehicles. We strive for customer satisfaction and it’s rewarding to hear that we were able to provide that for you. We look forward to continuing to provide you with exceptional service in the future!

Employees worked with

SR
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SHIRLEY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2023
verified customerVerified Customer
10
Category: Service
Oil Change and Maintenance check
I love coming to the service department because I am greeted warmly and they always provide exceptional service. I purchased my Ford Escape here at Mike White Ford and have come in for all service needs.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you so much for your positive review, Shirley! We truly appreciate your loyalty to Mike White Ford of Coeur d'Alene and your commitment to keeping your Escape in top condition. We are honored to have been able to provide you with the best service possible.

Employees worked with

JW
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JACKSON W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2023
verified customerVerified Customer
10
Category: Service
Regular Maintenance
Went in to get my oil changed and tires rotated. Brent was the employee in the service department who helped me and was extremely professional. They got my truck serviced and back to me in a timely manner.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/31/2023 05:00 PM

Thank you for the glowing review, Jackson! We are so glad to hear that Brent was able to provide you with the best service experience. We pride ourselves in providing quick and efficient service and it is great to hear that we met your expectations. We appreciate your business and look forward to seeing you again!

Employees worked with

CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Category: Service
Owner
Great job well done.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/30/2023 03:08 PM

Thank you, Cindy! We are so glad that you had a great experience at Mike White Ford of Coeur d'Alene. Our talented team works hard to make sure you have the best car buying experience possible. We appreciate your kind words and look forward to serving you again in the future.

Employees worked with

TC
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TODD C.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
10
Category: Service
Nice time
Great people. Courteous.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/26/2023 09:23 AM

Thank you, Todd, for taking the time to provide us with your feedback. We are pleased to hear that our team was courteous and attentive. We strive to provide superior customer service and are glad that you had a great experience at Mike White Ford of Coeur d'Alene. We appreciate your business and look forward to helping you in the future.

Employees worked with

Verified Customer
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
8
Category: Service
effecient
effeceint
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:14 AM

Thank you for your kind review! We strive to provide every customer with an efficient and pleasant buying experience. We're glad we met your expectations.

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2023
verified customerVerified Customer
10
Category: Service
AWESOME
TIMELY AND EFFECIENT. THANK YOU
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/25/2023 10:14 AM

Thank you for taking the time to provide feedback on your experience at Mike White Ford of Coeur d'Alene. We're glad to hear that your visit was timely and efficient, and that you had a positive experience. We appreciate your business!

Employees worked with

RK
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RAY K.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/22/2023
verified customerVerified Customer
8
Category: Service
Brake service
Brakes were replaced front and rear on my F350. All works well but was hours past estimated time. I was late for my outing because of the late completion.
Employees worked with

WB
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WILLIAM B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2023
verified customerVerified Customer
10
Category: Service
Oil change
We have been faithful customers at Mike White Ford for more than 5 years. After a recent oil change I noticed a couple discrepancies and returned to the dealership and spoke to the service department supervisor. The manager was attentive, courteous, professional and genuinely listened to my concerns. I will continue to do business with Mike White Ford because of the outstanding leadership and teamwork I have witnessed.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Thank you so much for your kind review, William! We are grateful to have such a long-term loyal customer and are so pleased that you had a positive experience here at Mike White Ford. We strive to ensure that every customer is listened to and respected, and it's rewarding to hear that our efforts were appreciated. We look forward to continuing to serve you for many years to come!

Employees worked with

Verified Customer
Farmington, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Category: Service
Quick and efficient oil change
I almost always have a terrific service experience at Mike White Ford.

However, there have been a couple of times when I've asked for no sticker to be placed on the windshield, and it was on there anyway--that happened this time as well.

Another time, I had to remove and throw away the plastic seat cover and paper floormat that was used after service to drive my pickup to where I could leave with it.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 11:03 AM

Lyle, thank you for continuing to be a loyal customer. It looks like we missed some details you requested. Connor, one of your service managers, is going to give you a call and follow up!

Employees worked with

WH
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WILLIAM H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2023
verified customerVerified Customer
10
Category: Service
Great
Very good service and the entire staff are professional and kind.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 10:31 AM

Thank you so much for your kind words, William! We are thrilled to hear that you had a great experience at Mike White Ford of Coeur d'Alene, and that the staff was professional and kind. We strive to provide excellent service and customer care, and it means a lot when we receive positive feedback like yours. We appreciate your business and we hope to see you again soon!

Employees worked with

KM
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Ken M.
Rathdrum, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2023
verified customerVerified Customer
0
Category: Service
Disappointed
I brought my vehicle into service that I dropped off the night before and deposited the keys in an envelope with instructions on the service requested - repair a leaking tire, rotate and balance all four tires. I purchased the four tires at your dealership this fall since you had the best price. I wrote that information on the drop-box envelope. One of the tires had a slow leak. I called in advance to ask if there are any complimentary services for tires if there are purchased at your dealership. I was told the repair and tire rotation were free. To balance all four was $39.95.

I received a call from your service department stating the slow leak was due to a leaking valve stem and the sensor attached. I was quoted over $100 for the repair. I advised the sensor appeared to be working since it was indicating the tire was low. I was advised that the sensor was leaking also and needed replacement. I advised I would handle the issue myself for that price.

When I picked up my vehicle, I was charged $12.95 for a technician to "look" at the tire and diagnose a leaking valve stem. I informed the Service person that I had purchased the tires there and the charge was taken off. Per my question, the tires were NOT rotated as I asked and I was charged $59.95 for the balancing. At this point I just paid the over-charge and left.

Now I have to take my time to rotate the tires myself. Per a phone call to America's tire, they will replace the leaking valve stem from free.

I was going to take my F150 to your dealership for an oil change as advertised in a coupon sent to me for $39.95. After this experience, I will perform the maintenance myself. We have four vehicles. When the next vehicle is due for tires, I will be purchasing them elsewhere along with any needed repairs.

I am beyond disappointed.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 10:31 AM

Hi Ken! We are sorry to hear about your experience. One of our service managers, Cole, is reviewing your paperwork and will give you a call to discuss your service experience with you so we can work with our team to learn from where we fell short and do better moving forward!

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2023
verified customerVerified Customer
10
Category: Service
Oil Change, Tire Rotation, etc
I had a last minute request for service and I arrived Early and everything was taken care of in a timely way. I have always had Good service here.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:08 AM

Thank you for taking the time to review us! We strive to provide excellent customer service and are delighted to hear we met your expectations. We hope to continue providing you with an exemplary experience.

Employees worked with

LH
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LAWRENCE H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2023
verified customerVerified Customer
8
Category: Service
scheduled the works , took about 1 hr
So A good deal with the mailed to me coupon, full oil and filter synthetic, tire rotation, check belts and fluids. They did note my tires were at the wear markers and were ready with a quote of three different cost of tires.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/17/2023 10:07 AM

Thank you Lawrence, we are glad to hear that you had a good experience with us. We appreciate you taking the time to stop by the Ford of Coeur d'Alene and we are glad that we could provide you with the services you needed and address any questions you had. We look forward to seeing you again in the future.

Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2023
verified customerVerified Customer
10
Category: Service
Quick and thorough!
Thanks for getting me in within a few days and getting done in an hour!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

We are so pleased to know that your visit to Mike White Ford of Coeur d'Alene was so efficient! We strive to ensure our customers are taken care of quickly and accurately. Our highest priority is providing excellent customer service, so we are thrilled to hear we succeeded in doing that for you. Thanks for choosing us!

Employees worked with

EK
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ELIN K.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Category: Service
Excellent Care
My van is more than transportation; she's a valued member of my family. The service technicians at Mike White never forget how important vehicles are, and it is always appreciated!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/10/2023 10:02 AM

Thank you Elin, we are honored to have been entrusted to care for your van as if it were a family member. We strive to provide excellent service to every customer, and it is our aim to make sure everyone feels that their vehicle is in the best hands. We are so glad that we could meet your expectations.

Employees worked with

GD
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GEOFFREY D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
8
Category: Service
Truck service
Great staff, professional and knowledgeable.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/07/2023 11:41 AM

Thank you for your kind review, Geoffrey! We are so pleased to hear that our staff was professional and knowledgeable. We strive to ensure that every customer experience is a positive one and it is wonderful to know that we are meeting our goals. We look forward to seeing you again soon!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2023
verified customerVerified Customer
10
Category: Service
Great Service
Mike White replaced my battery, performed oil change and replaced my hood bumper stop. Excellent service and communication.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/07/2023 11:41 AM

We're so happy to hear that your experience with us was excellent! We take pride in providing our customers with top-notch service and communication. Thank you for choosing Mike White Ford of Coeur d'Alene and we look forward to serving all your automotive needs in the future.

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2023
verified customerVerified Customer
5
Category: Service
The service has slid lately
I got into my car and the steering wheel, shifter and parking brake were covered with grime. The parking brake handle was so bad that I had to use some car cleaner to get it off.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/20/2023 11:04 AM

Craig,
I am so sorry that your vehicle was returned to you in that condition. We make every effort to return vehicles in the same condition (or better) after service and clearly missed the mark with your last visit. If you haven’t already received a call from our Service Manager, please reach out directly to ….@mikewhiteford.com or call 208-664-9125 and ask for Chelsea so we can correct the mistake. Thank you!

Employees worked with

Verified Customer
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2023
verified customerVerified Customer
10
Category: Service
Great service!
Mike White Ford”s service department has always done a great job on my Ford rigs. Whatever service I get, the vehicle is usually done earlier than estimated. Definitely quality service!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you for your kind words! We are delighted to hear that you are always satisfied with the service you receive from our team. We pride ourselves on providing excellent service and we are pleased that you have noticed.

Employees worked with
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