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CA

Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

Reviews of Cheyanna Angevine

TM
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Thomas M.
Surprise, AZ
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customerVerified Customer
10
Category: Service
I wish the service technicians were as good as the advisor
Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/16/2022
Service Type: Repair
0
Category: Service
Service Technicians Break More Than They Fix!
I originally brought my vehicle in for warranty repair work, but the service technicians broke multiple items on the vehicle in the course of their "repair" and spread grease throughout the interior. A second visit to fix what the service technicians broke resulted in a 6 week rental vehicle and yet more damage that wasn't seen by anyone there. a THIRD visit to fix the new damage resulted in a 3/4" x 2" area of damage on my front passenger door, the paint is scraped entirely away down to bare metal. There is obviously no quality control or inspection process for vehicles when repairs are being done, and no care in workmanship.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/16/2022 03:06 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs. 
Employees worked with
CA
Cheyanna Angevine
Service Advisor
KM
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Kelley M.
Surprise, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
No issues
ALICE G. from Ken Garff Hyundai Surprise responded on 03/15/2022 07:40 AM

Hi Kelley
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RO
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Randy O.
Goodyear, AZ
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Always glad to go back
Great service. No messing around and they get right to it without adding extras. Give it a try.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/12/2022 04:47 PM

Hi Randy
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Wickenburg, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Hyundai Experience
Always a good experience. Nice staff and prompt service
ALICE G. from Ken Garff Hyundai Surprise responded on 03/11/2022 01:13 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JG
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Jay G.
Sun City West, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Fast, efficient and friendly
The work -- both routine and a special recall item -- were done more quickly than anticipated and from what I can tell, done with expertise. Even the complimentary car wash was done to perfection.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/09/2022 09:45 AM

Hi Jay

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star  rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
AA
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Ayan A.
Tucson, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
2017 Sonata Hyundai
Cheyanna not only was dealing with a frustrated customer engine failure...she continued being consistent stayed positive and submitted my car for the recall and gave me car loaner to use until my car was fixed.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/07/2022 01:42 PM

Hi Ayan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
BB
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Burke B.
Peoria, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Appt- 5 Stars for Ken Garf Hyundai!
Scheduling a Service Appt with our Advisor, Cheyanna was easy! While we waited for our vehicle to have an LOF and Tire Rotation, we helped ourselves to free coffee, tea, snacks, and popcorn! Our vehicle was delivered back to us in the promised time.. and was cleaner than when we dropped it off! We were very happy with how they took care of us and our vehicle!
ALICE G. from Ken Garff Hyundai Surprise responded on 03/04/2022 02:35 PM

Hi Burke
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
i had very good service. It involved warranty work and I was without my car for a few weeks. I was given a loaner right away to use and they kept me posted on when all the parts would be in. Thank you
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/04/2022 07:40 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Excellent quick service every time. Thank you!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 03/04/2022 07:39 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Scheduled my service online with ease. Quick and exceptional service. Would recommend
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/25/2022 08:56 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
CH
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Cody H.
Buckeye, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Great service , very quick and she was great and aswered all my questions
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/25/2022 08:55 AM

Hi Cody,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Oil Change
They changed the oil. 10/10 would recommend. Zac
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 08:59 AM

Hi Steven
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RR
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Rodney R.
Buckeye, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Comprehensive care
Cheyanna and the team provided excellent care and help with our mechanical issues!
They communicated at each step in the process and our car is brand new again.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 08:36 AM

Hi Rodney
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Waddell, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
No issues but wish the amenities were better.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 08:32 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for the opportunity to earn a  5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Waddell, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great customer service
Great customer service, friendly staff, recommended service that I didn’t know I needed.
ALICE G. from Ken Garff Hyundai Surprise responded on 02/23/2022 08:29 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. I am glad to see that reflected on your last visit. We value your business and look forward to seeing you again and for he opportunity to earn a 5 star rating.

Employees worked with
CA
Cheyanna Angevine
Service Advisor
RW
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Richard W.
Prescott, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
good experience
The service dept did the best they could. They got me a rental car as I was 2 hours from home. They had an elusive problem with my car and did the best they could.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/21/2022 03:03 PM

Hi Richard,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
RW
gravatar
Russell W.
Surprise, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very good
Easy to work with, professional
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/21/2022 02:58 PM

Hi Russell,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/16/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Review of my Hyundai Service
Service department was professional and responded to my needs in a timely manner
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 02/17/2022 09:57 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Saturday afternoon
I really like how they remember my name when I pull in. I go on weekends mainly and I have no appointment do its not like they are expecting me
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/17/2022 03:17 PM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
RR
gravatar
Rodney R.
Buckeye, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great experience
Very helpful and engaging service staff.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/14/2022 10:34 AM

Hi Rodney,

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
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