Business Solutions

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Cheyanna Angevine

Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78
Send a Message to Cheyanna

RD
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Richard D.
Surprise, AZ
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/21/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Oil change
Not good
ALICE G. from Ken Garff Hyundai Surprise responded on 04/22/2022

Hi Richard
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Verified Customer
Peoria, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Fine and efficient service.
My service representative was extremely kind and among the best I have encountered with many previous dealerships. He also told me to call him directly for all future appointments.
ALICE G. from Ken Garff Hyundai Surprise responded on 04/14/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We her at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JD
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Joseph D.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Overall very satisfied.
Cheyanna is an excellent service person. She is friendly, explains clearly the service requirements. Car service in back do a great job completing required service. Car is returned in reasonable time frame
ALICE G. from Ken Garff Hyundai Surprise responded on 04/10/2022

Hi Joseph
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. we here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Goodyear, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2022
verified customer Verified Customer
7
Category: Service
Cheyanna was super helpful
Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue

KW
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Ken W.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
***** service
Fast and reliable
ALICE G. from Ken Garff Hyundai Surprise responded on 04/06/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


JK
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Jim K.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Repair Service
a week agoNEW
Great service, friendly staff , fast turn around repair service department. I choose ken garff hyundai because of there fast repair service department. I highly recommend ken garff hyundai. I am very happy with there repair service department. Great job. Thank you so very much.
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2022

Hi Jim
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the  very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a  5 star rating.


GH
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Gabriel H.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Cheyanna and Justin were great
ALICE G. from Ken Garff Hyundai Surprise responded on 04/05/2022

Hi Gabriel
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customer get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a  5 star rating.


Verified Customer
Goodyear, AZ
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2022
verified customer Verified Customer
7
Category: Service
Cheyanna was super helpful
Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2022
Service Type: Maintenance
0
Category: Service
Spent a lot of money and the same problems persist
Was told if I spent 1900$ on repairs noise from suspension would stop but the problem still is there and possibly worse
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 04/04/2022

Hi Dan
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 


DM
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Dan M.
Granby, CO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Stuck on vacation
I can't say enough about how great Ken Garff Hyundai was at getting my vent fan motor replaced when I came into town with upper 90 degree temperatures on vacation! Cheyanna heard my problem and scheduled me to bring my car in on that Friday afternoon after I checked into my hotel. When she told me they couldn't get to it until Saturday morning, she arranged a rental car and handled everything. My car was fixed by Saturday morning before noon and we were able to salvage our vacation. This took a LOT less time than expected and they were great to deal with. We were in somewhat of a desperate situation without AC on a record-setting 96 degree day (3/25/22) and Cheyanna and Ken Garff Hyundai took care of us and got us back on track in a short amount of time. I will recommend their service center to everyone when another dealer told me they were booked up through April and offered no help at all.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/31/2022

Hi Dan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
We here at Ken Garff Hyundai always strive to ensure our customers get the very best  service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


EB
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Edward B.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Had to wait a little longer than expected but Cheyanna explained the problem well. I had no problem waiting in there great waiting area.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/30/2022

Hi Edward
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for he opportunity to earn a 5 star rating.

Verified Customer
Litchfield Park, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
Always exceptional service!
ALICE G. from Ken Garff Hyundai Surprise responded on 03/30/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for he opportunity to earn a 5 star rating.

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
5
Category: Service
Rescore
Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!

Verified Customer
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customer Verified Customer
5
Category: Service
Rescore
Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2022
Service Type: Maintenance
0
Category: Service
Needs to do better!
Trying to Charging for things not needed is not only disheartening but also unethical! But front end staff is amazing!
Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/29/2022

Hi Melvin,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531


MR
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Micheal R.
Buckeye, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Work done ahead of schedule
Everyone did a great job, work completed ahead of schedule and got me on my way
ALICE G. from Ken Garff Hyundai Surprise responded on 03/28/2022

Hi Micheal
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

 

ER
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Emerson R.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change and recall part
This was an amazing visit chayanne was absolutely fast and amazing
ALICE G. from Ken Garff Hyundai Surprise responded on 03/28/2022

Hi Emerson
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


EC
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Eric C.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Super nice , noticed I was in a hurry , she was fast and intuitive to my needs totally went out of her way , and when I came to pick up the car she remembered me by name and Greeted me with a smile , I was in and out before I knew it , I will be back!
ALICE G. from Ken Garff Hyundai Surprise responded on 03/25/2022

Hi Eric
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


Verified Customer
Goodyear, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Make this your go to place!
Great place to go. In and out without a hassle
ALICE G. from Ken Garff Hyundai Surprise responded on 03/25/2022

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a  5 star rating.


JP
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James P.
Sun City, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Outstanding
Was easy to make an appointment for my Tucson. Upon arrival I was greeted and filled out the necessary paperwork and then shown the waiting room. Upon completion of the service I was escorted to my vehicle. All work was completed according to the service manual. Would I go back for service, YES.
ALICE G. from Ken Garff Hyundai Surprise responded on 03/24/2022

Hi James
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.


TM
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Thomas M.
Surprise, AZ
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
verified customer Verified Customer
10
Category: Service
I wish the service technicians were as good as the advisor
Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.

RV
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Ryan V.
Surprise, AZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
goood
ALICE G. from Ken Garff Hyundai Surprise responded on 03/22/2022

Hi Ryan
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.
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