Reviews of Cheyanna Angevine

Richard D.

Surprise, AZ

2018 Hyundai Sonata

04/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil change

Not good

ALICE G. from Ken Garff Hyundai Surprise responded on 04/22/2022 07:20 AM

Hi Richard
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Goodyear, AZ

2015 Hyundai Elantra

ReScore Review™

04/06/2022

Verified Customer

Category: Service

Cheyanna was super helpful

Regarding my experience in the service department, Cheyanna was really helpful and was actually sincere about getting my car repaired. She got me into a rental and helped with discounts. The mechanics on the other hand really don’t know their own cars. One of them took the wheel off and told me this is where the knocking noise is coming from as he shows me a blown out stabilizer link. As well as a bad shock on the right side. Well after fixing the stabilizer links the knocking noise is still as loud as ever driving slowly. And not just on the right side. It’s clear and obvious all over the suspension of the car. And keep in mind the mechanic told me 3 shocks were good but $2000 later/2 visits here and the knocking noise I paid to fix originally is still there. So I’m going to a real mechanic to diagnose the issue. The mechanics definitely need more experience and training. I’m giving a 4 star because Cheyanna was professional and extremely helpful, it’s not her fault the mechanics don’t know how to diagnose the issue

Original Review

04/01/2022

Service Type: Maintenance

Category: Service

Spent a lot of money and the same problems persist

Was told if I spent 1900$ on repairs noise from suspension would stop but the problem still is there and possibly worse

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 04/04/2022 04:05 PM

Hi Dan
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2019 Hyundai Sonata

ReScore Review™

03/29/2022

Verified Customer

Category: Service

Rescore

Cheyanna Addressed concerns even when she was not at fault for the situation! Thank you for handling it with ease and professionalism!

Original Review

03/29/2022

Service Type: Maintenance

Category: Service

Needs to do better!

Trying to Charging for things not needed is not only disheartening but also unethical! But front end staff is amazing!

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/29/2022 03:11 PM

Hi Melvin,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with

Cheyanna Angevine

Service Advisor

Thomas M.

Surprise, AZ

2021 Hyundai Palisade

ReScore Review™

03/23/2022

Verified Customer

Category: Service

I wish the service technicians were as good as the advisor

Cheyanna has been great to work with, she's made sure to address each issue as they come up. The service technicians are not making her job easy and have created problem after problem, but Cheyanna has been extremely helpful and courteous throughout each issue, making sure to get things taken care of as quickly as possible and keeping me in the loop throughout the process. We are currently working together to solve the (hopefully) last of the issues, but i'm confident she will get things taken care of.

Original Review

03/16/2022

Service Type: Repair

Category: Service

Service Technicians Break More Than They Fix!

I originally brought my vehicle in for warranty repair work, but the service technicians broke multiple items on the vehicle in the course of their "repair" and spread grease throughout the interior. A second visit to fix what the service technicians broke resulted in a 6 week rental vehicle and yet more damage that wasn't seen by anyone there. a THIRD visit to fix the new damage resulted in a 3/4" x 2" area of damage on my front passenger door, the paint is scraped entirely away down to bare metal. There is obviously no quality control or inspection process for vehicles when repairs are being done, and no care in workmanship.

ALICE G. from Ken Garff Hyundai Surprise responded on 03/16/2022 03:06 PM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Phoenix, AZ

2022 Hyundai Palisade

02/11/2022

Service Type: Repair

Verified Customer

Category: Service

Worst new car purchase/experience

Multiple service appointments to diagnose/resolve issue(s) on new purchase (2022 Palisade).

Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 02/14/2022 11:00 AM

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Glendale, AZ

2013 Hyundai Elantra

ReScore Review™

08/04/2021

Verified Customer

Category: Service

Customer Service

I got a call from Victor, Service Manager with Hyundai Surprise, he reassured me that they'll do everything they can to satisfy my needs on my 2013 Elantra vehicle; free tow to the dealership and free diagnostic test, and also take care of the side mirror. So far things are looking good ☺️

Recommended

Original Review

07/31/2021

Service Type: Maintenance

Category: Service

Sabotage

To bring vehicle back in for more repairs.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 08/02/2021 08:32 AM

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales

Business Development Coordinator

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2012 Hyundai Tucson

ReScore Review™

02/19/2021

Verified Customer

Category: Service

Customer Service is great

Recently had a service done here and had a few issues with the way thing were handled. They reached out and promised to have the car rechecked to ensure all services were done. I very happy with the time and effort taken to ensure my future business.

Recommended

Original Review

02/15/2021

Service Type: Repair

Category: Service

Didn’t get what I paid for

Service that was paid for was not performed. Causing me to have to drive back to dealership to pick up part.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 02/16/2021 07:19 AM

Employees worked with

Cheyanna Angevine

Service Advisor

Jack E.

Surprise, AZ

2009 Hyundai Elantra

ReScore Review™

01/08/2021

Verified Customer

Category: Service

Jack

Very personalable

Recommended

Original Review

01/08/2021

Service Type: Repair

Category: Service

Jack

Great service very timely

Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 01/08/2021 07:34 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customersd always get the very best service! I hope to speak to you soon regarding the negative experience you may have recieved. please feel free to contact me at 623-214-4154. We look forward to seeing you again and for the opportunity To earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Amanda B.

Surprise, AZ

2019 Hyundai Elantra

ReScore Review™

12/20/2020

Verified Customer

Category: Service

Had some issues, but they were fixed

I took the car in for some warranty work, and the car was scratched. My husband noticed it when we picked it up. The car had to be taken for over a week to have the door repainted to fix the scratch. We got a loaner for the time. It was a fairly easy process. Cheyenna was good at communicating updates with us during the repair process.

Recommended

Original Review

12/04/2020

Service Type: Repair

Category: Service

Car returned damaged after service

Car was scratched after service. Needs repairs.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 12/04/2020 07:10 AM

Hi Amanda

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales

Business Development Coordinator

Employees worked with

Cheyanna Angevine

Service Advisor

George G.

Peoria, AZ

2022 Hyundai Palisade

ReScore Review™

01/24/2022

Verified Customer

Category: Service

Cheyanna Did Well !

Cheyanna did well to ensure my service was taken care of to reflect the my expectations. Often

Original Review

01/24/2022

Service Type: Maintenance

Category: Service

They Saw Me Coming!

I am normally the person who walks away from add-on warranties (I used to sell them, too). Since I was purchasing a new car I wanted to ensure it would be problem-free as long as I own it. Despite my reluctance to purchase an extended warranty, the agent who closed out my sale (Pat), counter-acted my concerns. When I cited the coverage to be extended and not concurrent he said absolutely. When I looked over my contact, that was not true. I only learned so (the hard way) when I tried to schedule my first service. At that point, it was well past the date of canceling. I will add that, Joe, the salesperson was great and went above and beyond!

Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 01:39 PM

Hi George,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Employees worked with

Cheyanna Angevine

Service Advisor

Mark B.

Sun City West, AZ

2018 Hyundai Tucson

ReScore Review™

08/30/2021

Service Type: Repair

Verified Customer

Category: Service

Recommended

Original Review

08/27/2021

Service Type: Repair

Category: Service

Cheyanna Angevine

There were some issues with my last service visit at rodeo Hyundai, but Cheyanna Angevine provided the knowledge, experience and professionalism to work out the problem and plan for the solution. She gets 5 Stars.

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 08/30/2021 07:57 AM

Hi Mark!
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Cheyanna and our team. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2017 Hyundai Ioniq Hybrid

ReScore Review™

04/23/2021

Verified Customer

Category: Service

Updated Review -ReScore

Kristina got in touch with me after the incident and she was able to resolve the issue that i had.
She really wants for the customers to have a good experience with all the services that they provide.
She went above and beyond to make sure i am happy with the results.
Thank you Kristina.

Recommended

Original Review

04/08/2021

Service Type: Maintenance

Category: Service

Service advisor

FIRST:So I’m servicing my cars here for the past 4 years and i really like the atmosphere and the people but today was something else when this service advisor with the name of Cheyanna ruin it.
Before she asked me anything she assumes I’m a new customer
SECOND:when the guy was looking to test the battery...he opens the hood and then because he didn’t see it he opens my trunk...at that point i said the battery is not there and then Cheyanna says “Sir that’s wrong your battery is there” and again i said NO IS NOT and she said “Then where is the battery if you know”....i didn’t answer.She’s looking at the car and she’s telling the other guy “He’s right this is an IONIQ the battery is not in the trunk”.This is disrespectful and this proofs she needs to study more about cars or maybe this position is not the right one for her.
THIRD:When i’m almost ready to pay for the service(Syntetic oil change 0W20)i see the price is alot more than last time i did this service....and i asked did you guys raised the prices because this is not what i payed last time?She reply by saying NO we didn’t this is the price that we always had.I said OK and i paid the bill.
I got home and i pulled the invoice from 4 monts ago and the difference in the price between the recent invoice and that one was $20 more.This is ridiculous.
Again she doesn’t have the knowledge required for this job.
She had an attitude with me since the beginning ... NOT pleasant at all.
I definitely don’t recommend her as your service advisor.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 04/09/2021 08:10 AM

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Waddell, AZ

2017 Hyundai Elantra

ReScore Review™

10/30/2020

Verified Customer

Category: Service

Re-score after talking to Victor

I give credit to Rodeo Hyundai for reaching out to me after my bad review. I am satisfied that the issues were addressed.

Recommended

Original Review

10/28/2020

Service Type: Maintenance

Category: Service

Rodeo Hyundai

Sold something probably did not need and told my new tires were showing wear.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2020 12:35 PM

Hi Rj

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4100 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales

Business Development Coordinator

Employees worked with

Cheyanna Angevine

Service Advisor

Ben S.

Surprise, AZ

2012 Hyundai Tucson

ReScore Review™

09/10/2020

Verified Customer

Category: Service

Oil change

Oil was changed.

Recommended

Original Review

09/07/2020

Service Type: Maintenance

Category: Service

Appointment

They don’t respect people’s time even though an appointment was made.

Not Recommended

ALICE G. from Ken Garff Hyundai Surprise responded on 09/08/2020 08:59 AM

Hi Ben

Thank you for filling out this survey and sharing with us your experience you had with our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel Free to contact me at 623-214-4154. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales

Business Development Coordinator

623-214-4154

Employees worked with

Cheyanna Angevine

Service Advisor

Verified Customer

Surprise, AZ

2013 Hyundai Azera

ReScore Review™

05/15/2020

Verified Customer

Category: Service

See below

My service rep, Cheyenna, was wonderful. I gave her all 5 stars in my previous review. I have no idea how it turned into a 2 star. I gave the service a 4 star because the window the glass company put in had a slight dent in the chrome trim. This had nothing to do with the service rep. The chrome was covered with tape until I took it off the following day and noticed the dent. She could not have possibly seen it. So Cheyenna gets a full five star rating! When Cheyenna learned of the small dent, she immediately took action to order a new part. Very good customer service!

Recommended

Original Review

05/14/2020

Service Type: Maintenance

Category: Service

Same as below

The staff is friendly and efficient. I will return in the future.

Recommended

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 05/15/2020 07:34 AM

Thank you for filling out this survey and sharing with us your experience you had with Antonio and our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4121 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121

Employees worked with

Cheyanna Angevine

Service Advisor

Tyler S.

Surprise, AZ

2012 Hyundai Sonata

ReScore Review™

03/13/2020

Verified Customer

Category: Service

Great customer service

I was contacted by Cheyanna shortly after leaving a review about my bad experience. She then asked me to come in and get my car cleaned and an oil change free of charge (which was promised to me at first but I never got it). All while she had a very positive and helpful attitude we came to a great solution and my 2 star went to a 5 star. I would recommend to everyone.

Recommended

Original Review

03/13/2020

Service Type: Repair

Category: Service

False claims

Receipt stated the interior of my vehicle was cleaned, it most definitely was not cleaned up as a “perk” of using a Hyundai dealership for my recalls.

Not Recommended

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/13/2020 04:44 PM

Thank you for filling out this survey and sharing with us your experience you had with myself Cheyanna and our team. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4129 I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs.

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154

Employees worked with

Cheyanna Angevine

Service Advisor

Eddie D.

Surprise, AZ

2013 Hyundai Tucson

ReScore Review™

03/09/2020

Verified Customer

Category: Service

Cheyanna was a great help.

Cheyanna is great.

Recommended

Original Review

03/03/2020

Service Type: Maintenance

Category: Service

You don’t want me to leave a review

Not Recommended

Cheyanna A., Business Development Coordinator from Ken Garff Hyundai Surprise responded on 03/03/2020 03:31 PM

Thank you for your time by sharing with us your experience you had with myself Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service with that being said I am disappointed to hear that this visit did not provide such experience. I hope to speak to you to resolve this issue in the near future. Feel free to contact me at 623-214-4129. I will be contacting you shortly to resolve this issue

Cheyanna Angevine
Business Development Coordinator
623-214-4100 Ext 4154

Employees worked with

Cheyanna Angevine

Service Advisor

Margie O.

Surprise, AZ

2008 Hyundai Santa Fe

ReScore Review™

11/29/2019

Verified Customer

Category: Service

Rescore

I am pleased to say that Victor reached out to me and went above and beyond to resolve my issues and had already addressed them with the staff. They appear to be serious about their commitment for quality service and satisfaction for their clients and are willing to be transparent in their communications to do that. I am grateful for that and will give them another chance.
Thank you Victor for reaching out and actually hearing my concerns.

Recommended

Original Review

11/29/2019

Service Type: Repair

Category: Service

recall

I felt like I got the typical car dealership runaround where they BS their way through errors. That being said I am happy with the work that was done so far.
Not sure if I would recommend them or not at this point. My concern is the trustworthy factor.
If I did refer them it would be a convenience factor only at this time.

Recommended

Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 11/29/2019 12:49 PM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. I will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Santa Fe in the future and earning a 5 star rating!

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4121

Employees worked with

Cheyanna Angevine

Service Advisor

John P.

Sun City West, AZ

2017 Hyundai Tucson

ReScore Review™

11/01/2019

Verified Customer

Category: Service

ReScore

I got a courtesy call from service tech. She offered a thorough detail of my Tuscon next time I'm in for service. Good recovery.

The car wash boy seems to be the problem, not Cheyanna.

Recommended

Original Review

10/31/2019

Service Type: Repair

Category: Service

certified dealer

See remarks

Recommended

Marie H., BDC from Ken Garff Hyundai Surprise responded on 11/01/2019 08:04 AM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. Feel free to contact me or the Service Manager at 623-214-4121. He will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your ______ in the future and earning a 5 star rating!

THANKS

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI SERVICE
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Employees worked with

Cheyanna Angevine

Service Advisor

Jill B.

Surprise, AZ

2019 Hyundai Veloster

ReScore Review™

09/26/2019

Verified Customer

Category: Service

Service dept

Victor addressed my concerns and offered solutions. Gave positive feedback and direction for his team and took care of me! Thank you for the phone call!!!

Recommended

Original Review

09/25/2019

Service Type: Repair

Category: Service

Service Eval

Work wasn’t completed as requested. Safety issue with tire, not noted...no tire rotation complete. Second time I’ve had issues with service Dept of the 2 times I’ve visited

Not Recommended

Marie H., BDC from Ken Garff Hyundai Surprise responded on 09/25/2019 04:57 PM

Thank you for your time by sharing with us your experience you had with Cheyanna and our team. I want to personally reach out to you, I am very sorry to hear that your last experience with us was not a great one. It is always our goal to provide the very best service. With that being said I am disappointed to hear that this visit did not provide such experience. We hope to speak to you to resolve this issue in the near future. Feel free to contact me or the Service Manager, Victor, at 623-214-4121. He will be contacting you shortly to resolve this issue. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicles needs. Our team here at Rodeo Hyundai appreciates your feedback as well as your business. We look forward to servicing your Veloster in the future and earning a 5 star rating!

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Marie H., BDC from Ken Garff Hyundai Surprise responded on 09/27/2019 08:20 AM

Thank you Jill, for the rescore.

MARIE HARRIS
BUSINESS DEVELOPMENT COORDINATOR
RODEO HYUNDAI
623-214-4100 Ext 4154
MARIE.HARRIS@EARNHARDT.COM

Employees worked with

Cheyanna Angevine

Service Advisor

Displaying Review 1 - 20 of 632 in total

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.