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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / Cheyanna Angevine
CA

Cheyanna Angevine

Service Advisor
Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(600 reviews)
78

Reviews of Cheyanna Angevine

GG
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George G.
Peoria, AZ
2022 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customer Verified Customer
10
Category: Service
Cheyanna Did Well !
Cheyanna did well to ensure my service was taken care of to reflect the my expectations. Often
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/24/2022
Service Type: Maintenance
1
Category: Service
They Saw Me Coming!
I am normally the person who walks away from add-on warranties (I used to sell them, too). Since I was purchasing a new car I wanted to ensure it would be problem-free as long as I own it. Despite my reluctance to purchase an extended warranty, the agent who closed out my sale (Pat), counter-acted my concerns. When I cited the coverage to be extended and not concurrent he said absolutely. When I looked over my contact, that was not true. I only learned so (the hard way) when I tried to schedule my first service. At that point, it was well past the date of canceling. I will add that, Joe, the salesperson was great and went above and beyond!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 01:39 PM

Hi George,

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
El Mirage, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Review
Great service
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/25/2022 02:31 PM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
DG
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Darlene G.
Surprise, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Dealer of choice
Always prompt and friendly service! Plus, it's always great to have the car come out nice and clean.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 08:38 AM

Hi Darlene

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
It was for recall service. It all went well, efficient time in finishing.
Personnel kind and efficient. Work was done on time. Car wash was very well done too.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 08:37 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
KN
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Kenny N.
Surprise, AZ
2016 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Thank you Steven Simpson!
Steven has helped us every step of the way and we appreciate his patience and professionalism in making sure we walked away happy and comfortable with the signing process :)
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/24/2022 08:36 AM

Hi Kenny

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
JW
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Janet W.
Buckeye, AZ
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service department update
Very reliable service and ease of scheduling an appointment
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:24 PM

Hi Janet

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
SR
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Sandra R.
Surprise, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recall and repair
Everything was completed as recommended
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:20 PM

Hi Sandra

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Sun City, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Great service and personnel were extremely friendly.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:13 PM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
RD
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Robert D.
Sun City, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly
I’ve been coming to there dealership for
Many years. If I have a problem they always try to accommodate me. They Are always friendly and prompt with the service. When I am ready to buy another car I’ll will definitely be back to Ken Garff Hyundai dealership.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:11 PM

Hi Robert

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
KR
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Keith R.
Buckeye, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
great service
Cheyanna delivered 5 star professional, friendly, and courteous service and even thanked me for coming to the dealership for my service work
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:09 PM

Hi Keith

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
JG
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James G.
Sun City, AZ
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Surprise
They said the recall would take about one hour. They did all the work ON TIME and even had time to wash the car. All the people at Ken Garff did a wonderful job. (THANK YOU)
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:07 PM

Hi James

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
MW
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Marcus W.
Phoenix, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lovely
Never a bad time when I go in. Friendly informative staff, that gets you in and out as quickly as they can. Cheyanna in particular is always a joy to converse with and never sells you short of what needs to get done.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:58 AM

Hi Mary

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Goodyear, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Great Service
I spoke to Victor regarding my paint warranty and was hoping I could find out more information and have my questions and concerns answered. Victor was informative, helpful and kind and resolved my issue promptly. He even went above and beyond and offered to fill my gas tank for me. I highly recommend Ken Garff Hyundai Surprise!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2022
Service Type: Maintenance
5
Category: Service
3 1/2 hr wait for oil change
The facility was clean, the staff was very friendly but I waited entirely too long for just an oil change. I was there waiting for 3 1/2 hours. I understand if they were understaffed but at the hour and a half mark, I should have been notified but I was not told I would need to wait longer.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:24 AM


Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I will be reaching out to you to resolve this issue in the near future. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
Overall, I like going to this dealership as they are close to me home, their service and customer service is excellent.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:44 AM



Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
Verified Customer
Surprise, AZ
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
The representative was very friendly and knowledgeable.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:42 AM



Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
DD
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Don D.
Peoria, AZ
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Service
oil change service
The oil change took longer than expected so we took a ride home with Garff Hyudndai which was better than hanging in the dealership
Employees worked with
CA
Cheyanna Angevine
Service Advisor
DD
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Don D.
Peoria, AZ
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Service
oil change service
The oil change took longer than expected so we took a ride home with Garff Hyudndai which was better than hanging in the dealership
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/30/2021
Service Type: Maintenance
8
Category: Service
an oil change that takes 3 hours
We were told it would take an hour to do an oil change but when we brought it in we were told it would take 3 hours and we could reschedule if we wanted to. well we were already there and didnt want to make an extra trip to do this so we left it there for the 3 hours and unfortunately that meant an extra trip there and trying to find a ride back to the dealership in 3 hours. They didnt even offer to give me a ride home to wait the 3 hours I had to request a ride
KRISTINA M. from Ken Garff Hyundai Surprise responded on 12/31/2021 03:57 PM

AS PROMISED FREE OIL CHANGE AND ROTATION AND A VEHICLE TO BE OFFERED TO YOU, YOU WILL BE GETTING A SEPERATE EMAIL TO RESCORE PLEASE DO SO AT A 5 STAR THANK YOU

Employees worked with
CA
Cheyanna Angevine
Service Advisor
JB
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Joseph B.
El Mirage, AZ
2010 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service
Good service
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/21/2021 06:48 AM

Hi Joseph

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
DT
gravatar
Daniela T.
Phoenix, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Awesome Dealership and Service
I have used this dealership for years and it is getting better and better. They are very helpful and take a great care of their customers.

The waiting area provides comfort, computer spaces for those of us who work online, coffee and snack.

The customer service treats the customers with respect and they explain everything you need to know. Highly recommend it!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/13/2021 03:24 PM

Hi Daniela

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
TB
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Terry B.
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Cheyanna in service
Cheyanna has been our service rep since we bought our Tucson a few years ago. She has always been very professional and thorough with explaining what services were performed and why.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/13/2021 03:27 PM

Hi Terry

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
CA
Cheyanna Angevine
Service Advisor
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