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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / CAEL CALDWELL
CC

CAEL CALDWELL

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(350 reviews)
79

Reviews of CAEL CALDWELL

JM
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Joel M.
Orem, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Great customer service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 11:17 AM

Thanks for taking the time to leave us with your response. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Pleasant Grove, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Murdock always has great service while they work on your vehicle, I highly recommend purchasing here and servicing you cars here as well. We have had our car for 1 year and have gone in a few times for oil changes and love how fast efficient and kind they are.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/23/2018 11:09 AM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Mapleton, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Awesome service
Fast, friendly, and efficient.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/16/2018 10:36 AM

Thank you for taking the time to leave us with a response! We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RP
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Russell P.
Orem, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome service!!!
They ALWAYS get my car right in for service when it’s due, which happens to be every 3 weeks or so (I drive a TON for work). I appreciate the fast, professional manner with which they take care of business, it’s absolutely necessary in this fast paced world. Plus, they have a fantastic service team!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/10/2018 01:59 PM

Thank you for taking the time to leave us with your response. We really appreciate it. We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2015 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Trip inspection?? not really
Did a trip inspection and did not even get a recommendation to get new tires when they were needed.
Not Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/09/2018 06:58 AM

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that new tires were not recommended to you. We understand how frustrating that can be. We will address these issues in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
DB
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Danielle B.
Orem, UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good
Good service overall. Listed prices on service are expensive but they usually will price match.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 12:02 PM

Thank you for taking the time to leave us with a review! We appreciate your feedback. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RS
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Richard S.
Orem, UT
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
They send emails letting you know that a service date is approaching and to make an appointment. If I have any Questions I can call my salesman Josh Roberts and he helps me resets electronics or settings whenever I forget how I accidentally shut them off. We have become great friends. Everyone in the service department is very friendly and helpful. We love our (Sonata Hybrid) car. Dick S.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 11:42 AM

Thank you for taking the time to leave us with a review! We really appreciate it. We are happy to hear that you have been pleased with our service department. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Marian B.
American Fork, UT
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
So glad I bought my new car here. Excellent service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 11:09 AM

Thanks for taking the time to leave us with your review. We really appreciate it. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SL
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Sandra L.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Friendly fast and convenient
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/06/2018 08:39 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our service team was friendly and fast. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JG
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John G.
Orem, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Great service!
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 01:55 PM

Thanks for the 5 star review. We appreciate your feedback. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
SL
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Scott L.
UT
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic Customer Care
I went in to take care of a few recalls that I expected to take an hour tops. When it was discovered that there were a few additional items that needed to be addressed, the service technician gave me the option to come back at a future time or if it would be more convenient to arrange for a courtesy trip back to my home. Choice is a hallmark of good service.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 01:54 PM

Thanks for the awesome review! We really appreciate it. We are so happy to hear that you were pleased with your service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
MB
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Margie B.
Lehi, UT
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service saves Murdock Hyundai.
I have had my issues with Murdock Hyundai. There are some departments that I absolutely believe are shady but the mechanical service department wins me back. They consistently provide good service. Perhaps a little slow but I believe they sincerely try and help their customers.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 07/02/2018 09:41 AM

Thanks for the awesome review! We are happy to hear that you were pleased with you service. We look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
AH
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Adam H.
Saratoga Springs, UT
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good people and good cars.
I enjoy visiting with the people at Murdock Hyundai. Hyundai is a good brand.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 12:17 PM

Thanks for the 5 star review. We really appreciate it. Glad to hear that you were pleased with your service. Looking forward to seeing you in the future!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
Orem, UT
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Everyone is helpful and gets things completed according to original time estimates.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:27 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
CA
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Cesar A.
Lehi, UT
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
Good customer service
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
TH
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Tara H.
Spanish Fork, UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I just dropped in to get my oil changed. I was informed that I also get my tires roasted and a free car wash.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
Verified Customer
UT
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I had made an appointment and my car was done in a very timely manner. Staff was all very pleasant and they didn't try to up sell me on things I didn't need.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 10:11 AM

Thanks for the awesome review! We really appreciate it. We are happy to hear that our staff was pleasant to work with. We look forward to seeing you again!

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
RA
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Reed A.
Orem, UT
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
They are great people. They help you with all the things you need done. I will be going here for a long time.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/25/2018 11:39 AM

Thanks for the great survey, please let us know if there is anything we can do to better serve you next time!

Shawn Miller 
Service Manager 

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
JA
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Jeffery A.
Heber City, UT
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Organized Service
Great organized service. You get it all from this Dealership. Can’t ask for much more other than wanting it being a bit faster.
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:35 AM

Thanks for the awesome review! We are happy to hear that you were pleased with your service. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
BJ
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Brent J.
UT
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Our Santa Fe was serviced and repaired quickly, with great communication from the service staff
Recommended
SHAWN M. from Murdock Hyundai Lindon responded on 06/29/2018 09:17 AM

Thanks for the 5 star review! We really appreciate it. We are happy to hear that there was good communication from our service staff. We look forward to seeing you again in the future.

-Shawn Miller (Service Manager)

Employees worked with
CC
CAEL CALDWELL
Assistant Service Manager
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