CAEL CALDWELL

Thank you so much for responding to our survey. We are so sorry that your experience was not up to your, or even our, expectations. We are grateful for your feedback and we will be sure to train our staff better. 
We are hoping to have you back in when the time comes so we can make your next visit a good one.
Thank you again for your time and feedback.

-Shawn Miller (Service Manager)

Thank you for the feedback. We appreciate your business and want every guest to have a terrific experience with us. I'm sorry that was not the case for you this visit. We'd like a chance to resolve this issue for you. A service advisor will be giving you a call in the next day or so to make things right for you.

Again, we appreciate your business and your feedback and we look forward to making things right for you.

--Shawn Miller
Service Manager

Hello Linda, I want to thank you first for your business and for responding, I apologize for any frustration we have caused from our auto car wash. I would like to talk to you about the car wash if that would be ok with you. Again thank you for being our guest. Please respond with  a number that I may contact you or you could contact me at 801-361-5795. Thank you

Shawn Miller
Parts and Service Director

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that new tires were not recommended to you. We understand how frustrating that can be. We will address these issues in future training. Again, we apologize for any inconvenience we may have caused you. We hope to see you again in the future.

-Shawn Miller (Service Manager)

thank you for talking to Cael on the phone. We do appreciate your business.

Shawn

in appeal

We are sorry for the long wait time you had to suffer through. We agree communication is key. I will be going over this with my servce writers and hope to get this problem under control.

Thank you

Shawn Miller
Service Manager

We are sorry for the incovience. We hope there is a not a bigger issue and that is why your light keeps buring out. We will have someone give you a call today so we can get this figured out for you.

Thanks

Shawn Miller
Service Manager

Thank you for leaving us with your review and expressing your concerns. We are sorry to hear that your service wasn't completed in the time frame that you were quoted. We understand how frustrating that can be. We will address this issue in future training and be better on completing services in a timely manner. We hope to see you again in the future!
-Shawn Miller (Service Miller)

Thank you for your feedback. We will reach out for further information.

Thank you for taking the time to review our service department. I’m sorry you did not have a terrific 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller

Service Manager

Thank you for taking the time to review our service department. I’m sorry you did not have a 5 Star experience on your recent visit. Please allow one of our service advisors to contact you in the next few days to see what we can do to make things right for you as well as what additional details we can implement in our training to avoid similar issues in the future. We appreciate your business and your honest feedback.

--Shawn Miller
Service Manager

Dear Valued Guest,

I am very sorry to hear about your recent experience. I can assure you that your wait time was abnormal and I apologize that it did take so long for you. Please look for communication from me or one of my assistant managers so we can hear more about your experience and how we can make things right. Thank you for your feedback.

Shawn Miller, Service Manager

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that you received a poor car wash and that your oil change took longer then expected. We understand how frustrating that can be. We will address those issues in future training and we look forward to seeing you again in the future!

-Shawn Miller (Service Manager)

Thank you for taking the time to leave us with your review. We really appreciate it. We are sorry to hear that you were dissapointed with your service. We will address those issues in our future training and we hope to see you again in the future!

-Shawn Miller (Service Manager)

Thank you for speaking with me today on the phone. I really appreciate your business! 

-Cael Caldwell

Devri,

I am very sorry to hear about your recent experience. Our goal is to give you the very best service with every visit. I am very sorry that we did not live up to our standards in your recent visits with us. I would like to hear more about your experience and learn how we can make it right for you. Please look for communication from me or one of my assistant service managers very soon. Thank you for your feedback.

Shawn Miller, Service Manager

Reed-
We appreciate your willingness to respond to our survey and your honest feedback. I understand the frustraton in the time you spent waiting in the waiting room, and apologize we were not faster in getting your work done when you were here.  Please allow one of our service advisors to contact you in the next few days to see if there is anything we can do to make this up to you. We do valve your business and want to improve our service experience for all our guests.
--Shawn Miller
Service Manager

Our service manager will be contacting you shortly about your experience with us.

Thank you for taking the time to leave us with your review! We really appreciate it. We are sorry to hear that your oil spots were not taken care of and that it was such a hassle to get them taken care of correctly. We understand how frustrating that can be. We will definitely address those issues in future training and be sure to be better in the future. Again, we're so sorry for any inconvenience we may have caused you. We hope to see you again!

-Shawn Miller (Service Manager)