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SureCritic / Hyundai Dealer / Tameron Hyundai / CHRIS COCHRAN
CC

CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

VS
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Vicki S.
Birmingham, AL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
great service rendered
Person who talked to me about car was very knowledgeable but spoke so I could understand what he was saying. What will need to be seen about soon was not pushed on me as urgent. Everyone was extra courteous and asked several times while I waited if they could do anything for me. Above all, maintenance complete!!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/21/2016 07:01 AM

Great... Thank you for the wonderful comments on the survey.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LF
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Lee F.
Hoover, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Nice place and people!
Good experience at Tameron. Problem was handled nicely and everyone there was nice and kind. The area was very neat and clean and they had food and drinks in the waiting area.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/13/2016 05:42 AM

Thank you for the survey.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DB
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David B.
Hoover, AL
2008 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty work only
Warranty work was completed quickly, but I was advised that my rear brakes needed replacement. When I had the brakes checked at my shop, I was told that the brakes were fine. Doesn't inspire me to trust them.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/04/2016 06:31 AM

Mr. Burrows

Thank you for your business and for the great survey. We are glad to show you why and what recommendations you may need at any time. You have  a long history with us and dont want you questioning trust with us, so i encourage you to ask your advisor about showing you why it may need brakes and how we came up with that conclusion. We are very transparent. Feel free to stop by anytime.


Employees worked with
CC
CHRIS COCHRAN
LC
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Linda C.
Vestavia Hills, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership!
I have had my car serviced here for 3 years now. I am always pleased with their service. I really appreciate the coupons for interior and exterior cleaning with a major service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/03/2016 09:51 AM

Mrs. Caffey

  Just wanted to say Thank You for the wonderful comments on the survey. We appreciate your business. Please dont hesitate to call us if you have any questions at all about your vehicle.

Sincerely

Joe Bajalia

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Alabaster, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Happy Customer
They were courteous, fast, and efficient!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 10/01/2016 02:02 PM

Thank you very much for the wonderful comments.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Thorsby, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good.
very good
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/28/2016 06:01 AM

Thank you

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Montevallo, AL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very good service
excellent service crew and automotive service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/28/2016 06:01 AM

Thank you

Employees worked with
CC
CHRIS COCHRAN
AJ
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Anne J.
Bessemer, AL
2011 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Prompt Quick service
Very kind and prompt in service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/22/2016 06:31 AM

We try to be as quick as possible without compromise.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
TF
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Theresa F.
Birmingham, AL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fixed my car quickly with no cost!
Yes
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/19/2016 06:05 AM

Thank you.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service appointment
Gets you in and out as quickly and efficiently as possible
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/19/2016 06:04 AM

Thank you for the 5 star survey.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LM
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Linda M.
Hoover, AL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and courteous employees.
I give you a positive rating this time!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/23/2016 05:33 AM

Mrs. Moore

Thank you for giving me 4 stars !

Employees worked with
CC
CHRIS COCHRAN
TG
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Tim G.
Alabaster, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall Service
As always, the service department from management to technicians are all top notch!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/22/2016 05:57 AM

Thanks again for the wonderful survey Tim. I greatly appreciate you as our customer and thank you for all the positive comments you leave.

Sincerely

Joe Bajalia

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
SK
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Sara K.
Hoover, AL
2012 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/16/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Always have been treated fairly and had great service.
I would still recommend Tameron to a friend, we just need to figure out what the heck is up with this Genesis R-Spec before my wife drives me crazy with this issue. It's her car.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/18/2016 05:56 AM

Mr. and Mrs. Koziol

I apologize about the concerns with your vehicle. We have been working closely with Hyundai to fix the issue with your vehicle. We will get it fixed.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DW
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Debprah W.
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over priced
$200.00 more than local mechanic with the same diagnosis and warranty.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/06/2016 05:54 AM

Mrs. Walker

Some repairs may be more expensive than a local shop but you get what you pay for. We use factory parts and our technicians know these vehicles very well. If you need us we are here for you.

Employees worked with
CC
CHRIS COCHRAN
TR
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Trisha R.
Pelham, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
We were very happy with the service and explanation of the work being performed.
The staff and process is very friendly. Takes time to answer questions and makes sure we feel like an important customer.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/02/2016 05:56 AM

Thank you so much for the survey.

Employees worked with
CC
CHRIS COCHRAN
RB
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Robert B.
Hoover, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Service goes the extra mile for you.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/28/2016 11:14 AM

Thank you very much for being our customer.

Employees worked with
CC
CHRIS COCHRAN
UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customerVerified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DB
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David B.
Hoover, AL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mechanic work good, pricing bad
The actual work on the car was very good, but the advisor failed to tell me about the $25.00 "hazardous waste disposal fee" for the two $24 washers they replaced...what a crock. This fee is for the miscellaneous items used, e.g., WD-40, lubricant, etc. I thought the price I paid included everything...thank goodness I did not use their bathroom because it might have cost me extra!
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/28/2016 07:39 AM

Mr. Bertanzetti

It is unfortunate you feel this way. Every ticket generated at a professional and reputable service facility charges miscalaneous, simply because the facility pays a third party to pick up and remove waste the correct way. Walmart, Express Oil, Jiffy Lube etc all charge for it whether you see it on your invoice or not. Every customer pays it that comes to our shop. Every customer pays it at every Hyundai dealership. It is also stated on a 42 in monitor in our service drive for all customers to see. We are very transparent. This is one of two times you have ever been here and paid for anything so i can assure you all customers pay it and honestly we dont have anyone complain about it. We dont charge for restrooms..

Employees worked with
CC
CHRIS COCHRAN
UA
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Ulrike A.
Hoover, AL
2014 Hyundai Santa Fe S
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2016
verified customerVerified Customer
Category: Service
Latch repair
Thanks for following up. We accept your comment and give you another chance next time. See you then with a fresh start. :-)
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/26/2016
Service Type: Repair
Category: Service
Repair was not done correcly
From 3 srews of the latch assembly on was complete loose
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/27/2016 07:00 AM

It is unfortunate that people make mistakes. We try to give everyone the benefit of the doubt and understand that people do make mistakes and often times the experience ends on a positive note regardless of the mistake. We are not perfect, but we are the most outgoing Hyundai Dealership and we love to helping people. Maybe you can forgive us for not tightening a screw and give us another try.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JS
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Jonathan S.
Pell City, AL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Costumer Kindness
Wonderful service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/15/2016 01:24 PM

Thank you for the wonderful survey..

Employees worked with
CC
CHRIS COCHRAN
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