COLIN HENRY

REUBEN B.

Upper Marlboro, MD

2013 Hyundai Santa Fe

07/03/2014

Service Type: Maintenance

Verified Customer

Category: Service

TERRIBLE EXPERIENCE WITH UNRELIABLE SERVICE AND TECH EMPLOYEES. I wish this were a joke, but it's not.

Let me start with what could have made this experience better:
1) The service department could actually do what they said would be done.
2) The technicians could do a much more thorough job checking out problems that were described by the customer.
3) The person who handles dents and scratches through the additional aftermarket package could actually get rid of dents and scratches and not leave buffering-compound sprayed all over my car.
4) The service department could actually call me back after telling me that they would do so. It has been almost a week so far.
WORST. CAR SERVICE. EXPERIENCE. EVER.
I am embarrassed to have purchased a vehicle from this dealership. I am embarrassed to have purchased a Hyundai. ESPECIALLY FROM POHANKA.
WHAT WILL STOP WORKING PROPERLY NEXT? I wonder if the service department always tells people they will do something and then fails to ever do it. Ever.
I have not completely given up on Pohanka Hyundai yet, but if I don't receive a call and have all my issues fixed, which were discussed and typed up by the service department and technicians, it will be game over, and I will plan on discouraging anyone from ever purchasing a Hyundai-- especially from Pohanka.

This one example wasn't a major issue, but it was one of my favorite parts and indicative of the kind of "full inspections" you are likely receiving from Hyundai:
I explained that the canvass had been drooping down from the sliding sunroof panel. I explained that I had needed to push it back up with my hand. The technician wasn't even told to look into it by the service department. After waiting 2 days for work to get done (which never got done), I now had to wait another hour for them to inspect the sunroof panel...and they told me everything was fine. I asked, "what did he do?" They replied, "he opened and closed the sunroof panel a couple times." Wow...NOW, I feel totally safe. What a magnificent example of the scientific method on display here! To add extra irony, when I went back to my car, I found the canvass drooping down from the sunroof panel! They had disregarded their own useless method, and failed to even see the problem I had literally described to them. I can only hope I never have to rely on them for problems like my brakes...

Not Recommended

Employees worked with

Verified Customer

Fort Washington, MD

2013 Hyundai Sonata

03/04/2022

Service Type: Maintenance

Verified Customer

Category: Service

Extremely Poor Service Experience

Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.

MARCUS D. from Pohanka Hyundai responded on 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving.

Employees worked with

WILL BISHOP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

12/22/2021

Service Type: Maintenance

Verified Customer

Category: Service

Best Service Ever

Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.

DAVID P. from Pohanka Hyundai responded on 12/23/2021 07:35 AM

Thank you for the kind comments!

Employees worked with

Verified Customer

Fort Washington, MD

2021 Hyundai Santa Fe

12/13/2021

Service Type: Repair

Verified Customer

Category: Service

Exceptional Service Every Time

My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.

DAVID P. from Pohanka Hyundai responded on 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employees worked with

Sharie W.

Clinton, MD

2014 Hyundai Sonata

11/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

Great service!

Thanks to Will and the service department team for ALWAYS providing great service.

DAVID P. from Pohanka Hyundai responded on 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employees worked with

WILL BISHOP

Sade M.

Rockville, MD

2018 Hyundai Elantra

10/13/2021

Service Type: Maintenance

Verified Customer

Category: Service

Good Job!

Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.

DAVID P. from Pohanka Hyundai responded on 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employees worked with

WILL BISHOP

Charlene O.

Washington, DC

2015 Hyundai Sonata

09/16/2021

Service Type: Maintenance

Verified Customer

Category: Service

AOC

The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.

DAVID P. from Pohanka Hyundai responded on 09/18/2021 04:04 AM

Thank you!

Employees worked with

Susan D.

Bowie, MD

2016 Hyundai Tucson

ReScore Review™

08/21/2021

Verified Customer

Category: Service

Service advisor

Sean Tolton goes above and beyond to help and very good communicator

Employees worked with

Susan D.

Bowie, MD

2016 Hyundai Tucson

ReScore Review™

08/21/2021

Verified Customer

Category: Service

Service advisor

Sean Tolton goes above and beyond to help and very good communicator

Original Review

08/16/2021

Service Type: Maintenance

Category: Service

Major work visit

Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue

DAVID P. from Pohanka Hyundai responded on 08/17/2021 07:27 AM

Thanks for the comments to explain your concern. I will reach out and see if we can resolve some of them.

Employees worked with