CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(456 reviews)

83

Reviews of Christian Hanson

TS

TIMOTHY S.

Otis Orchards, WA

Ford Super Duty F-350 SRW

06/26/2018

Verified Customer

Category: Service

Can’t get my issue resolved with my new truck!

My truck have been in more than once for drive train issues that can’t be found. I was told I need to drive it until the problem gets worse??? Never thought I would have to deal with problems like this with a truck of this caliber and cost!!! Very disappointed.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

06/07/2018

Verified Customer

Category: Service

Things not fixed properly

Things not fixed properly. Besides dealing with a windshield wiper replacement that I didn’t need or want, it was replaced after they broke part of it in a way that now is not set straight. Also, they did some other work and must’ve disconnected my battery and now my clock is broken. Have not had much luck with service from this place since it went away from Tom Addis

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

TS

TIMOTHY S.

Otis Orchards, WA

Ford Super Duty F-350 SRW

05/29/2018

Verified Customer

Category: Service

Service department.

I'm tired of taking my truck back multiple times to have any issues repaired.
The last time it was in I was told that the noise from the drivetrain leaving a stop light is normal and all Super Duty Trucks clunk when they start moving.
I'm very disappointed in the service department.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

MS

MICHAEL S.

Post Falls, ID

Ford Super Duty F-350 SRW

05/12/2018

Verified Customer

Category: Service

Wasted Days and Wasted Nights

Vehicle: 2017 Ford F-350 Lariat. <14,000 miles.
Left vehicle on Tuesday AM. Assumed they were working feverishly on it since I heard nothing until Friday PM. Not the case. Even though I informed them of my need to have the front suspension problem fixed before I drove to Alaska in 10 days, all that was accomplished in 3 days was road force balancing of tires. I will grant that after I expressed my displeasure with the progress they picked up the pace, but it was too little, too late. After receiving the vehicle back, after 9 days in the shop, I was not able to properly road test the vehicle before leaving for Alaska. In Parker Ford's defense, I know they needed permission from Ford to perform some of this work, but the initial delay proved too much to overcome.
As for the trip to Alaska. The front suspension was much improved, but still too much wobble on sharp bumps. However, it did not enter a full blown "death wobble" although it felt very close several times. One other problem surfaced on the trip. Apparently all the tire rotations and mount/dismount sequences damaged one of the valve stems. About 500 miles into the trip (well before the bad roads) the tire pressure monitoring warning came on. Lost pressure from 80psi to 65psi. Apparently slowly losing pressure since it left the shop. Changed tire in the Northern Rockies at 2am. Lot's of fun. Upon getting it repaired, the tech showed me the problem by pushing lightly on the valve stem to one side. You could feel the air coming out. He also replaced the saftey cable to the spare which Parker had failed to do though asked on two occasions. Didn't even have to ask him.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

05/06/2018

Verified Customer

Category: Service

Failed to correct "Check Engine Light"

This is the first disappointing experience I had with the repair of my 2010 Ford Ranger which I bought from Parker Ford.
They replaced a part that they said that caused the checked Engine light. Within minutes the check engine light comes back on and I take it back. When I last picked it up, the check engine light came on when I turned it on. Extremely disappointed service and excessive cost to not fix it.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

AM

AMY M.

Coeur D Alene, ID

04/18/2018

Verified Customer

Category: Service

Service

No repairs were completed, I was told nothing is wrong with my vehicle. They had my vechile most of the day, did not call when the service was completed as they said they would. My vehicle is still not running correctly.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

TP

THOMAS P.

Hayden, ID

Ford Super Duty F-350 SRW

03/29/2018

Verified Customer

Category: Service

Scheduled my 3 rd appointment

Christian Hanson was very professional and aware of my time issues.
3 hours at dealership service Dept and check engine light back on an hour after I left shop.
Maybe mechanics need to focus on one vehicle at a time instead of 20. More productive in the long run.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

RK

RODNEY K.

Priest River, ID

03/23/2018

Verified Customer

Category: Service

three trips into shop in less than 24 hours

Charged more than quoted because quote was for repairs not diagnostics. Then something broke that is involved in repairs but not recommended to replace so I had to pay for that, but you paid the labor so that's fair right? (sarcasm) but no offer of time lost for the three trips or for my time in your lobby. Also on the third trip the Service Manager did a double take when he saw me (so obviously recognized me even if he couldn't place name-which I understand) but did not to my knowledge check to see why i was back or verify everything was ok. makes for an overall "I'm not important to management" feeling. Christian was great and the staff I did talk to was pleasant as always. I feel the extra trips could have been prevented. My vehicle was onsite more than 24 hours after completion, more than sufficient time for a test drive. The third trip could totally have been avoided by taking an extra 15 minutes to bleed the brakes properly. I understand he was on OT but do the job right.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

SS

STEVEN S.

Osburn, ID

Ford Super Duty F-350 SRW

02/14/2018

Verified Customer

Category: Service

Service Dept.

I had an 08:00 A.M. Appt. for a DOT inspection...It took 2.5 hrs., They were over booked and many customers had to wait. Nice people but that doesn't get the job done in a timely manner.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

GS

GARY S.

Loon Lake, WA

Ford Super Duty F-350 SRW

08/01/2021

Verified Customer

Category: Service

Service

Great service. Appointment on time. Christian Hanson was informative and very helpful. Addressed tail gate issue that was not on my original service order. Grateful to your entire staff.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/04/2021 02:06 PM

Gary, thank you for the great review! We're so glad that Christian was able to take care of your concerns! We'll be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

CL

CHESTER L.

Rathdrum, ID

07/26/2021

Verified Customer

Category: Service

THE PEOPLE

NICE PEOPLE THAT WORK AT MIKE WHITE FORD

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:49 PM

Chester, thank you for the 5 star review! We're very proud of our team and so glad that you have good experiences with them! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

RM

ROBERT M.

Coeur D'Alene, ID

07/24/2021

Verified Customer

Category: Service

Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.

Quiet, comfortable and no pressure. Vehicle service was excellent, quick and affordable. Thank you.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:48 PM

Robert, thank you for the excellent review! We're so glad that your experience was quiet, comfortable and no pressure! That's exactly how we want to hear that customer experiences are going! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

AP

ALAN P.

Post Falls, ID

Ford Super Duty F-250 SRW

07/22/2021

Verified Customer

Category: Service

Diagnostics on f250

Very through

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/03/2021 04:43 PM

Alan, thank you for the kind review! We're so glad that you found the diagnostics on your F250 to be thorough! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

BB

BRIAN B.

Hayden, ID

07/12/2021

Verified Customer

Category: Service

Always great service!

The staff at Mike White Ford are always kind, courteous and competent. Excellent customer service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/12/2021 02:40 PM

Brian, thank you for the great review! We always strive to be kind, courteous and competent! Those are some of our most important goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

DH

DANIEL H.

Rathdrum, ID

Subaru CROS

07/07/2021

Verified Customer

Category: Service

Quick return to the road

Excellent service and quick response to return vehicle quickly.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/07/2021 04:50 PM

Daniel, thank you for the excellent review! We're so glad that you were pleased with your service and that you were able to get safely back on the road quickly! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

MM

MICHAEL M.

Bonney Lake, WA

06/28/2021

Verified Customer

Category: Service

Saved our roadtrip

We were traveling through Idaho when we started having trouble with our Ford F-150. We must have called 10 different area ford dealerships, and Mike White Ford was the only one to phone, let alone return our messages! Even though they were slammed busy and had no reason to help us -- they went out of their way to get us in and take a look at what was wrong. Not only did we get in an awesome car for the day while they took a look at what was wrong, but they were able to fix the vehicle and get us back on the road the same day. It was amazing experience. Props to Tyler and Christian for getting me in and taken care of and all of us back on the road again. We were having a rough go already -- and it was just such a great thing to be treated like neighbors even though we were from way out of town.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/02/2021 06:30 PM

Michael, thank you for the kind review! The way we see it, everyone who comes in our doors is our neighbor - we just may live nearer and farther to some! We're so glad that Tyler and Christian were able to coordinate getting things together for you! Safe travels! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-350 SRW

06/11/2021

Verified Customer

Category: Service

GREAT

EVERYTHING WENT WELL. THANK YOU!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/16/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that everything went well with your experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

SD

SCOTT D.

Hauser, ID

06/04/2021

Verified Customer

Category: Service

Ok

Service as requested.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:07 PM

Scott, thank you for the 5 star review! We're so glad that your service went as requested! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

SB

SCOTT B.

Coeur D'Alene, ID

06/01/2021

Verified Customer

Category: Service

Routine Service Appointment

Friendly staff, excellent service as always. A bit of a wait time for appointment but given the times that has to be expected.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/09/2021 03:00 PM

Scott, thank you for the great review and your understanding in regards to appointment timing. We're doing our best and we're quite glad that you're satisfied! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

GD

GARY D.

Newman Lake, WA

05/26/2021

Verified Customer

Category: Service

The people

Keep up the good work

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/27/2021 02:17 PM

Gary, thank you for the kind review! We're very proud of our team and glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

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