CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(456 reviews)

83

Reviews of Christian Hanson

DG

DONALD G.

Coeur D Alene, ID

11/02/2021

Verified Customer

9

Category: Service

Service neds

Needs were quickly addressed and completed in less time then estimated.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/03/2021 03:44 PM

Donald, thank you for the kind review! We're so glad that we were able to take care of your vehicle's needs and get you back on the road even sooner than promised! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

MM

MARK M.

Post Falls, ID

10/26/2021

Verified Customer

10

Category: Service

One of my best experiences ever

My vehicle would clunk when I put it in reverse. It didn't always happen but it started the day I bought the car, new in 2017. I'd taken it back to the dealership where I bought it and they sorta blew me off and said it's normal. They told me it had floating brake pads and the clunk was the pads shifting when I put it in reverse. I let it go for awhile but looked online to see that it wasn't an uncommon problem for my vehicle but it was somehow related to the transmission. I finally took it to Mike White Ford, thinking they probably wouldn't be able to duplicate it or fix it. Much to my pleasant surprise, they were able to duplicate it and fix it. The best part...it cost me NOTHING!

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/28/2021 03:16 PM

Mark, we are so glad that we were able to duplicate the issue and take care of it for you! It was our pleasure! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

AD

ANN D.

Coeur D Alene, ID

10/22/2021

Verified Customer

10

Category: Service

Car Repair. Wouldn't start consistently.

Fast, effective service.
Provided car during service period. Feel confident they did the best work at a reasonable cost. Was there for only five minutes for pick-up, which included: turning in service car, paying for service and having my car driven to me from service lot.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/22/2021 02:27 PM

Ann, thank you for the fantastic review. We're so glad that your experience was fast and effective. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

PK

PATRICK K.

Post Falls, ID

Ford Super Duty F-250 SRW

10/04/2021

Verified Customer

9

Category: Service

Excellent Customer Service by Christian

Christian in the Service Dept. is very knowledgeable and always takes his time explaining what was done and/or needs to be done to the vehicle.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:41 PM

Patrick, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

PS

PAMELA S.

Post Falls, ID

Ford Transit Van

09/28/2021

Verified Customer

10

Category: Service

Great Service

My transit's egr valve assembly was replaced (difficult job) and now is running fine.

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/04/2021 03:17 PM

Pamela, thank you for the great review! We're grateful that you trusted us with a difficult job and that we were able to take care of your concern. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

ML

MICHAEL L.

Coeur D Alene, ID

Ford Super Duty F-250 SRW

09/24/2021

Verified Customer

10

Category: Service

Always the best

I’m always treated as a valued individual… polite and professional.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/27/2021 08:20 AM

Michael, thank you for the kind review! Polite and professional are always what we strive to be! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

KD

KELLY D.

Spokane, WA

Ford F350

09/23/2021

Verified Customer

10

Category: Service

Always top notch

Service dept always is friendly and always on top of taking care of the customer

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/23/2021 02:45 PM

Kelly, thank you for the kind review! We're so glad that you had such a great experience with our service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sagle, ID

09/18/2021

Verified Customer

10

Category: Service

Christian

Christian, the service advisor, was excellent! He is very knowledgeable on the services and parts needed for a customer’s vehicle!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/20/2021 03:01 PM

Anonymous, thank you for the excellent review! We're so glad that you had such a good experience with Christian! We will be sure to pass along your kind words to him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

TS

THOMAS S.

Spokane, WA

09/04/2021

Verified Customer

10

Category: Service

Very responsive staff. Chelsea spearheaded my concerns and took care of all the details!

Keep io the good work!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/07/2021 02:18 PM

Thomas, thank you for the good review! We're so glad that Chelsea was able to help you and make sure your vehicle was in tip top shape! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

GH

GORDON H.

Harrison, ID

09/04/2021

Verified Customer

10

Category: Service

Fast service good advice

my starter problem was diagnosed quickly. Christian gave quick feedback on my options for repair, made suggestion on a couple maintenance items that could be done while my truck was in the garage. Repairs were completed and Christian notified me promptly. Great customer service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/07/2021 02:17 PM

Gordon, thank you for the kind review! We're so glad that Christian was able to take care of your repair and keep you updated! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

VG

VERNON G.

Post Falls, ID

Ford F450

09/01/2021

Verified Customer

10

Category: Service

Service

Outstanding and fast service. People make the dealership.

Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2021 02:01 PM

Vern, thank you for the outstanding review! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

MK

MIKE K.

Post Falls, ID

08/26/2021

Verified Customer

10

Category: Service

Great customer service

Took my fotd on for recall service, this completed in a timely and efficient process.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2021 01:21 PM

Mike, thank you for the great review! Although recalls are never fun, we always try to make them as fast and efficient as possible. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

WF

WARREN F.

Coeur D Alene, ID

08/25/2021

Verified Customer

8

Category: Service

Check engine light

Follow up on "check engine" light went well, diagnosis and repair done right away and recall on airbag done as well. Good job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 03:58 PM

Warren, thank you for the 5 star review! We're so glad that we were able to take care of your check engine light and get you safely back on the road! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

RP

RICHARD P.

Rathdrum, ID

08/24/2021

Verified Customer

10

Category: Service

Excellent service and courtesy ride

I had 2 recalls corrected on my F150 and the Works oil change. Used some of my Ford Pass points that I got when I bought the vehicle. All work was done by noon. Truck drives fine! Courtesy car driver very friendly and prompt. Great experience!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:51 AM

Richard, thank you for the excellent review! We're so glad that your recalls and the Works package went so smoothly for you! We're also glad that you were able to save some money by using your FordPass points! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

TR

TERRY R.

Coeur D Alene, ID

08/20/2021

Verified Customer

10

Category: Service

Service is awesome

Christian did a great job getting a couple issues resolved and made a command decision to fix an issue that came up while rotating the tires. I really appreciated his creative thinking ….

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:49 AM

Terry, thank you for the awesome review! Christian is an expert at creative solutions! We will be sure to pass along your kind words. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

TT

TRUDI T.

Post Falls, ID

08/15/2021

Verified Customer

10

Category: Service

Work on my 2014 Ford Foces SE

I had the most amazing experience. Christian was exceptionally professional, communicated very well and never left me hanging. It was the best experience I've ever had, and it meant so much to me. Christian followed through and was very informative on all details and work, etc. Christian in my eyes went way above and beyond and what he did helping me through my process was spot on top notch. Thank you so so much Christian from the bottom of my heart my experience from you means the world to me. Keep it up, more employees need to be exactly like you. Christian is definitely a 5 ?plus.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/17/2021 02:30 PM

Trudi, thank you for the fantastic review! Your words about Christian are incredible and we can't wait to share them with him! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

BH

BILL H.

Liberty Lake, WA

08/12/2021

Verified Customer

10

Category: Service

Service

Worked with Christian, fit me in with with no appointment to program my new key and check an error code.

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:10 PM

Bill, thank you for the 5 star review! We're so glad that Christian was able to help you and get your key/error code taken care of! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

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