CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(459 reviews)

84

Reviews of Christian Hanson

DW

DAVID W.

Coeur D'Alene, ID

02/16/2019

Verified Customer

Category: Service

Trim replaced

A piece of trim broke off your Ford Flex 9 miles before the warranty was up. It was replaced under warranty and in a timely manner

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 11:26 AM

Although 3 stars is a good rating, we always strive to provide our customers with a 5 star experience. We would love to hear more of your feedback to ensure that your next visit exceeds your expectations. Feel free to give our Service Manager, Ed Baker, a call if you have spare time! We appreciate you choosing Mike White Ford and hope you have a great day.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

PW

PAUL W.

Coeur D'Alene, ID

01/17/2019

Verified Customer

Category: Service

Repair/recall took longer than expected and no car wash. Tyler was excellent

Scheduled and arrived on time for an airbag recall on my F150. The repair was supposed to take 2 hours. After over 2.5 hours I found my truck finished but now just sitting in the lot. I had to initiate contact with someone (other than Tyler. He was busy) to alert them my truck had been sitting out now for at least another 15 minutes.

Please reinstate washing and vacuuming vehicles after they have been serviced. Issuing a car wash coupon is a nice gesture and it gets me out the door quicker but now I have to take even more of my time and go out of my way to get my vehicle washed. And I have to do my own vacuuming!
Not a very good idea.
Wash the vehicles at the dealership so the customer drives away with an expertly repaired and now clean vehicle.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/17/2019 11:00 AM

Hello Paul, thank you so much for this glowing review and feedback about our dealership and Tyler. We strive for excellent customer service and want you to feel that way. If you do not mind giving me a call when you get a chance so we can discuss more of this situation and get Chelsea White involved ( Service Lane Manger ) we would appreciate it. Thank you again for choosing Mike White Ford and we look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

08/30/2018

Verified Customer

Category: Service

Improving

Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

EM

ERNEST M.

Hayden, ID

07/10/2018

Verified Customer

Category: Service

2018 Ford Mustang sitting iddle.

The problem still exist after a recent visit to your service dept. They replaced my battery but they failed to find out why the car shows it's still discharging on my trickle charger. this problem should have been corrected on my initial visit. Now I've had to wait another 2 weeks for your service dept to correct the problem. Total 4 weeks of being afraid to use my car fearing I'll get stuck with another dead battery again.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

GC

GALEN C.

Post Falls, ID

04/19/2018

Verified Customer

Category: Service

F-150 Recal Service

First, I am very pleased with my F-150 truck. I have taken it to Parker Ford for service on more than one occasion and was pleased with the staff and the service performed. In this case, however, I have some issues to address. First the hood latch to the engine compartment was left open. Luckily it didn't come loose on my drive home. Second the drivers seat and headrest was moved to extreme angles which made it difficult for me to even get into the truck. It would be nice if the service department would return the driver's seat to its original setting prior to returning to the customer. Otherwise the quality of work performed was excellent and I am pleased with the service provided. I would have given a 5-star rating if it wasn't for the issues noted above.

Recommended

Employees worked with

Christian Hanson

Service Advisor

TP

THOMAS P.

Hayden, ID

Ford Super Duty F-350 SRW

03/29/2018

Verified Customer

Category: Service

Scheduled my 3 rd appointment

Christian Hanson was very professional and aware of my time issues.
3 hours at dealership service Dept and check engine light back on an hour after I left shop.
Maybe mechanics need to focus on one vehicle at a time instead of 20. More productive in the long run.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

HA

HOPE A.

Saint Maries, ID

01/25/2018

Verified Customer

Category: Service

Time management

I was satisfied with the service, but a little frustrated when it came to time. My appointment was for 10am and they didn't take my car back till 10:45 and wasn't finished with it till 11:15. What's the point of making an appointment if it's not gonna happen then.

Recommended

Employees worked with

Christian Hanson

Service Advisor

SR

SHANE R.

Athol, ID

Ford Expedition

08/23/2023

Verified Customer

8

Category: Service

Two warranty jobs

Christian was incredible. He was very detailed and thorough in his handling of my jobs, which both were covered under the extended warranty. The only reason I didn't give 5 stars is because I had to wait a month and half to get an appt. and Ford was back ordered on the part. The parts are not Mike White's fault, but I sure wish they could expand their ability to take more appts.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:56 PM

Thank you for your feedback and for choosing Mike White Ford of Coeur d'Alene! We appreciate your kind words about Christian and we value the job he does for our customers. We apologize for the long wait time for your appointment and the backordered part. We are continually working to increase our ability to take more appointments and get parts quicker.

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

04/09/2022

Verified Customer

10

Category: Service

Great Service Except

The repair service was Awesome, but they forgot to list on the service order additional problems I asked to be completed. They forgot to service; lube/oil, and fix our leaking spare tire.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:54 PM

Anonymous, thank you for letting us know about your visit. We will go over your experience with our team so that we can improve in the future.

Employees worked with

Christian Hanson

Service Advisor

NS

NATHAN S.

Hayden, ID

05/10/2021

Verified Customer

Category: Service

Good communication

Service desk kept in good communication with everything going on.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/11/2021 02:33 PM

Nathan, thank you for the good review! We're so glad that you felt well communicated with during your service experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

DK

DAVID K.

Hayden, ID

05/09/2021

Verified Customer

Category: Service

Great people, fast and efficient customer service

I'm happy with the people I interact with, but have a feeling they just put another band aid on the problem. This was the second time I have brought my truck in for a clunking noise in the rear of the truck. The first time they identified the problem was in the rear leaf springs and they applied grease to fix the problem. Also at that time I was told it may need new leaf springs to permanently. The noise was back in a couple of months and I scheduled another appointment to have it repaired. They came up with the same prognosis this time, and then just applied grease to it again. I'm afraid in time the noise will come back, and I will have to go through this same thing again. I don't want to have to bring the truck in every several months to have the springs greased again, if I have to come back, I would like it permanently repaired.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/10/2021 04:03 PM

David, thank you for the good review! We're so hopeful that the noise stays away and everything starts sounding the way that it should! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

GH

GORDON H.

Harrison, ID

04/02/2021

Verified Customer

Category: Service

Service tech worked to make my experienceok.

This was a two week experience for me. I first took my truck in for stating issues. The problem was diagnosed parts were replace. When I went to get my truck it wouldn't start. Another diagnostic and another problem was found. Ten days later the problem was repaired. The technician who finally found the problem had it repaired. Today I picked up my pichup

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2021 02:00 PM

Gordon, thank you for the kind review. We're so sorry that your service visit wasn't as smooth as we would have hoped. We're glad that we were able to fix the situation in the end and get you back into your truck! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-250 SRW

03/12/2021

Verified Customer

Category: Service

professional

courteous and thorough

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2021 11:10 AM

Anonymous, thank you for the kind review! Courteous and professional are two words that we take a lot of pride in! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

KS

KENT S.

Post Falls, ID

02/02/2021

Verified Customer

Category: Service

Warranty repair

2020 Explorer ST, check engine light-emissions issue. Dropped off for the repair and received the diagnosis later in the day as an O2 sensor heater. Up to 10 days to repair! Most parts avail in OR but one had to come from TN. They set up a rental car for the duration of the repair. Surprisingly received a call four days later that the repair was completed. Needed parts were found at another dealer and that expedited the repair. Good job Mike White Ford.
To the Ford Engineers-you suck! The requirement to remove the exhaust, transmission and part of the engine to replace an O2 sensor heater? Five hour shop job? Ridiculous!!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/02/2021 02:57 PM

Kent, thank you for the kind review! While we're sorry that the issue existed in the first place, we're glad that we were able to get it sorted out for you. We will pass along your words to Ford Corporate as well. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

TS

TINA S.

Post Falls, ID

01/14/2021

Verified Customer

Category: Service

They checked with us before fixing the recalls.

They did a great job.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2021 01:48 PM

Tina, thank you for the 5 star review! We're so glad that we could make sure that your vehicle was in tip top condition before getting back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

SF

STEPHEN F.

Athol, ID

12/21/2020

Verified Customer

Category: Service

Good & friendly service

Friendly with professional service.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/28/2020 02:22 PM

Stephen, thank you for the good review! Friendly and professional are two of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Rathdrum, ID

Ford Super Duty F-250 SRW

ReScore Review™

11/23/2020

Verified Customer

Category: Service

Fixed issues

My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.

Recommended

Employees worked with

Christian Hanson

Service Advisor

TD

THOMAS D.

Post Falls, ID

Ford Super Duty F-250 SRW

07/27/2020

Verified Customer

Category: Service

Service in check engine light

Great service; gentleman forgot to give me the complimentary car wash coupon, but then again I forgot to
Ask for it!

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2020 02:04 PM

Thomas, thank you for the great review! We're so sorry that you didn't get your car wash coupon! We'd love to mail it out to you. All you need to do is reply to marketing@mikewhitefordcda.com and we'll get one out to you with our compliments! Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

MS

MICHAL S.

Spokane, WA

05/28/2020

Verified Customer

Category: Service

Recall, clutch issues and battery indicator

We brought the car on Sun, left the key on the lockbox and been take care of. Repairs done way before the anticipated completion date and everything communicated to us. The only issue was that the battery indicator is still on. Yet it wasn't clear from the papers if it was included in the scope.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/10/2020 12:21 PM

Michael, thank you for giving us the opportunity to speak with you and clear up the situation. We appreciate you giving us the time to make it right and look forward to serving you again in the future.

Employees worked with

Christian Hanson

Service Advisor

MS

MARI S.

Coeur D Alene, ID

04/20/2020

Verified Customer

Category: Service

Service

Staff was very helpful and helped with our other vehicle that wasn’t scheduled. Issue other than regular maintenance seems to have been resolved but may need additional service as it seems to have come back. Received a service recall second notice after service was performed, so not sure why it wasn’t advised at the time of service. Have had good service here overall.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/21/2020 01:56 PM

Mari, thank you for the 4 star review. We're glad that your overall service experience has been positive. We may have an answer regarding the recall notice. We're not entirely sure why your recall wasn't noted on your inspection or discussed with you, but we're going to review it with our team and get to the bottom of it. Thank you for letting us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Christian Hanson

Service Advisor

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