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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

CS
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CHARLENE S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customerVerified Customer
Category: Service
Recall work.
Recall work and everything was great, professional and smooth. Everyone was super to work with! Thank you all!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2020 03:15 PM

Charlene, thank you for the fantastic review! Great, professional and smooth are our main goals! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WB
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WILLIAM B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
Hard working outstanding people.
The Service Advisors are quick, efficient, polite, and respectful.
Mr Mike White is obviously well respected by his workforce. Special thanks to Christian and Kevin.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:16 PM

William, thank you your incredible review! We're so proud of our service advisors and to hear them described as "quick, efficient, polite and respectful" warms our hearts! We're a big family here and will be sure to pass along your kind words to Christian, Kevyn and the whole team. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


Verified Customer
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
verified customerVerified Customer
Category: Service
Christian did good
Thanks for being thouroough
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/24/2020 02:03 PM

Anonymous, thank you for the good review! We're so glad that your service experience met your expectations and was thorough! We'll be sure to pass along your kind words to Christian as well! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NH
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NEIL H.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customerVerified Customer
Category: Service
Great Service
The Mike White Ford service department was able to work our vehicle into their schedule to support an emergent / unplanned trip and get the vehicle ready in time for our departure.

Greatly appreciated!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:08 PM

Neil, thank you for the great review! We're so glad that we were able to take care of your Escape and make sure that it was roadworthy and up for your trip! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SJ
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SIERRA J.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customerVerified Customer
Category: Service
5 star service
Kevyn and Christian in the service department are always amazing to work with. Helpful, knowledgeable, and professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:16 PM

Sierra, thank you for the amazing review! We'll make sure to pass along your kind words to both Kevyn and Christian! Helpful, knowledgeable and professional are always our goals! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customerVerified Customer
Category: Service
OutstAnding
Christian And Scotty did a great job!! There customer service right down to the work completed Was outstanding
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:16 AM

Vernon, thank you for the outstanding review! We'll be sure to pass along your kind words to both Christian and Scotty! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DG
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DONALD G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
verified customerVerified Customer
Category: Service
easy access from my residents & service advisors efforts to keep me informed regarding my work order needs.
I am pleased with the timeliness and responsiveness with regard to checking my vehicle in for service or repairs, service advisors efforts to keep me informed as to the status and needs of the service requested, and completion of the service in a timely manner..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:10 AM

Donald, thank you for the kind review! We're so glad that you enjoyed your interactions with our advisors and were updated during every step of the process! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TD
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THOMAS D.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2020
verified customerVerified Customer
Category: Service
Service in check engine light
Great service; gentleman forgot to give me the complimentary car wash coupon, but then again I forgot to
Ask for it!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2020 02:04 PM

Thomas, thank you for the great review! We're so sorry that you didn't get your car wash coupon! We'd love to mail it out to you. All you need to do is reply to marketing@mikewhitefordcda.com and we'll get one out to you with our compliments! Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RF
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RICK F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020
verified customerVerified Customer
Category: Service
Very accommodating
The folks at Mike white ford are very pleasant and accommodating, fair and responsible.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:37 PM

Rick, thank you for the fantastic review! We're so glad that you found our team to be pleasant and accommodating! We live by the "treat others the way you'd like to be treated" philosophy. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CD
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CHRISTOPHER D.
Pinehurst, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customerVerified Customer
Category: Service
fast service
very excellent service dept
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:18 PM

Christopher, thank you for the excellent review! We're very proud of our service department and are so glad that you enjoyed your speedy visit with us! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EK
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EUGENE K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
verified customerVerified Customer
Category: Service
Above and beyond
Long story, short version, bought a new travel trailer, brakes will not work. RV says it is my Ford not their trailer. Two trips to the RV dealer, still my ford is the problem. So left vehicle at Ford service and they went over it completely and to gave it a clean bill of health. Back to RV dealer, they said nope it is Ford not us. That's when I called backed to Christian Hanson my service advisor. He went way out of the way to help me out, asked me to bring both my vehicle and the trailer back to them and he would see what he could do for me. He and one of the techs went back over everything, trailer, vehicle you name it they checked it with me right there. They showed where it had to be the trailer not the vehicle for sure. So back I went to the RV dealer with knowledge that I didn't have before and two hours later, guess what it was the trailer not the the vehicle, but Christian went out of his way to ensure that they could do everything possible to solve my problem. Just don't find service like that anymore, absolutely outstanding. Thanks Christian, I really appreciated it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:55 PM

Eugene, thank you for the 5 star review! We are so sorry that you had to go through that! That's a very frustrating situation! We're so glad that Christian and the tech were able to narrow down the issue! We'll be sure to pass along your kind words to them! We hope that the RV dealer was able to help with the trailer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


GM
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GREGORY M.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020
verified customerVerified Customer
Category: Service
Excellent service as usual.
They always treat me and my vehicles right.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2020 01:40 PM

Gregory, thank you for the excellent review! We're so glad that this was another, in a long run of successful visits! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


Verified Customer
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2020
verified customerVerified Customer
Category: Service
Great with all models!
Brought in my Subaru and was pleased I did. Christian got my oil change done and wipers done. Most importantly, my horn works again! Beep beep! Thank you Christian and the entire excellent service department.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2020 01:31 PM

Anonymous, thank you for the 5 star review! We really do love all makes and models and are proud to work on them. We will be sure to pass along your kind words to both Christian and the whole department. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


LW
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LESTER W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
verified customerVerified Customer
Category: Service
good job Christian!
I brought my truck in for service and you guys did a excellent job. It is now working as it should!
Thank you,
Les White
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2020 03:56 PM

Les, thank you for the excellent review! We're so glad that your truck is back in tip-top condition! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CE
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CURTISS E.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2020
verified customerVerified Customer
Category: Service
Warranty Repairs
The mechics identified the issue during routine work and repaired in a new appointment
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/03/2020 02:55 PM

Curtiss, thank you for the 5 star review! We're so glad that we were able to solve the issue and make sure that your Focus was back on the road as soon as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


HG
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HOLLY G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020
verified customerVerified Customer
Category: Service
Truck service
Always a good feeling after a service to know that my vehicle has been serviced and inspected by a trained group.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/26/2020 03:57 PM

Holly, thank you for the kind review! We truly love taking care of our amazing customers and their vehicles! Thank you for giving us the opportunity to serve you! We look forward to serving you and your F-150 again in the future!


ED
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ERIC D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2020
verified customerVerified Customer
Category: Service
excellent service department
once again the service department gets my truck back to me sooner than expected. Mike White ford people are all top notch!! Thank you for your excellent service!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 10:07 AM

Eric, thank you for the excellent review! We're so proud of our service department and glad that they were able to beat expectations. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RS
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ROBERT S.
Osburn, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020
verified customerVerified Customer
Category: Service
Great Service
Very Personable staff and very quick service. Quality work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/23/2020 11:13 AM

Robert, thank you for the great review! We're very proud of our staff and so glad that you enjoyed their work! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


IM
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IRA M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2020
verified customerVerified Customer
Category: Service
Awesome customer service
your staff is wonderful. I called about srvice needed nd they got me inrighy a way.

the only problrm I have is, my husband is Ira. This is MY CAR and this is my e-mail address.
you need to update your system and address the correct the person by their correcy name.

Pamela Moore
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/05/2020 03:27 PM

Pamela, thank you for the awesome review! I'm so sorry about the email mixup. It's possible that when the vehicle was purchased originally, his name appeared first on the contract. If so, our service program isn't smart enough to be able to print two names. Either way, I apologize and will have them to do their best to rectify the issue. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


JB
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JAMES B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2020
verified customerVerified Customer
Category: Service
Great service
?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/01/2020 08:41 AM

James, thank you for the 5 star review! We're so glad that you had a great service experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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