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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

GH
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GORDON H.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2020
verified customer Verified Customer
Category: Service
Found and fixed
I give Christian and the people who worked on my truck high praise. They did a thorough inspection of my wiring and replaced all damaged components. The cost to me was below estimate.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/12/2020 10:48 AM

Gordon, thank you for the fantastic review! We're so glad that we were able to take caring of the wiring and components and we're always excited when we're able to save our customer a little bit more money than we anticipated! We will be sure to pass along your praise to Christian and the rest of the team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RM
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ROBERT M.
Pacific Beach, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Solid professionals as always
Took care of my F350 15K service and accumulated recall items promptly and professionally, returning the truck to Me at the Exact minute of their estimate.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/24/2020 03:16 PM

Robert, thank you for the kind review. We're so glad that we were able to take care of your 15k service and recalls promptly and within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TV
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TIOFILO V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2020
verified customer Verified Customer
Category: Service
Customer Service
always been taken care of
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 02:07 PM

Tiofilo, thank you for the 5 star review! We're so glad that you felt well taken care of and had a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


KB
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KENYA B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2020
verified customer Verified Customer
Category: Service
Work on my vehicle
I took my vehicle in to get some repairs on the horn, headlights and found out about a leak. Everything was repaired and works great. Dealt with Jesse, Christian and Tyler who, checked me out... all were pleasant and knowledgeable, a pleasure to work with.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2020 02:00 PM

Kenya, thank you for the 5 star review! We'll be sure to pass along your kind words to Jesse, Christian and Tyler! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
verified customer Verified Customer
Category: Service
Outstanding
GreAt service Experience and the young lady who cleaned the truck was awesome and Did way beyond what the job

Owner has a outstanding team that works well together.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/16/2020 02:29 PM

Vern, thank you for the outstanding review! We're so glad that you had such a great service experience and with our whole team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NB
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NICHOLAS B.
Blackfoot, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
verified customer Verified Customer
Category: Service
Amazing
I love this place was having some really bad issues when on vacation and took my truck here super nice people and helpful. Got my truck in ASAP and they are cheap especially for being a dealer
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:35 PM

Nicholas, thank you for the amazing review! Vehicle troubles on vacation are never fun, but we're so glad that we were able to get you back on the road safely! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


ML
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MICHAEL L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2020
verified customer Verified Customer
Category: Service
More than expected...again!
Outstanding service and attention to my needs and explanations...
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/14/2020 02:33 PM

Michael, thank you for the outstanding review! We're so glad that we were able to beat your expectations and make sure that you had an exceptional experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RC
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REX C.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customer Verified Customer
Category: Service
Perfection
Perfect Service with a smile (under the mask)
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/10/2020 03:16 PM

Rex, thank you for the kind review! We'd never claim to be perfect, but we're always trying to get as close as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!


CC
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CRAIG C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Service
Accommodation
Thanks for no contact service at this crazy time.I appreciate your staff working during the pandemic, as I believe you are essential workers. You provided service for vulnerable people in our community. Thank you, and stay healthy and safe.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/03/2020 03:10 PM

Craig, thank you for the excellent review. This time has been challenging for all but it has been a privilege to be able to serve our community in whatever capacity they needed. Thank you for being such an excellent customer! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CS
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CHARLENE S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2020
verified customer Verified Customer
Category: Service
Recall work.
Recall work and everything was great, professional and smooth. Everyone was super to work with! Thank you all!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/02/2020 03:15 PM

Charlene, thank you for the fantastic review! Great, professional and smooth are our main goals! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


WB
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WILLIAM B.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customer Verified Customer
Category: Service
Hard working outstanding people.
The Service Advisors are quick, efficient, polite, and respectful.
Mr Mike White is obviously well respected by his workforce. Special thanks to Christian and Kevin.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/31/2020 03:16 PM

William, thank you your incredible review! We're so proud of our service advisors and to hear them described as "quick, efficient, polite and respectful" warms our hearts! We're a big family here and will be sure to pass along your kind words to Christian, Kevyn and the whole team. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 


Verified Customer
Blanchard, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2020
verified customer Verified Customer
Category: Service
Christian did good
Thanks for being thouroough
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/24/2020 02:03 PM

Anonymous, thank you for the good review! We're so glad that your service experience met your expectations and was thorough! We'll be sure to pass along your kind words to Christian as well! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


NH
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NEIL H.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2020
verified customer Verified Customer
Category: Service
Great Service
The Mike White Ford service department was able to work our vehicle into their schedule to support an emergent / unplanned trip and get the vehicle ready in time for our departure.

Greatly appreciated!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/21/2020 02:08 PM

Neil, thank you for the great review! We're so glad that we were able to take care of your Escape and make sure that it was roadworthy and up for your trip! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


SJ
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SIERRA J.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2020
verified customer Verified Customer
Category: Service
5 star service
Kevyn and Christian in the service department are always amazing to work with. Helpful, knowledgeable, and professional.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2020 03:16 PM

Sierra, thank you for the amazing review! We'll make sure to pass along your kind words to both Kevyn and Christian! Helpful, knowledgeable and professional are always our goals! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


VG
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VERNON G.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
verified customer Verified Customer
Category: Service
OutstAnding
Christian And Scotty did a great job!! There customer service right down to the work completed Was outstanding
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:16 AM

Vernon, thank you for the outstanding review! We'll be sure to pass along your kind words to both Christian and Scotty! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


DG
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DONALD G.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2020
verified customer Verified Customer
Category: Service
easy access from my residents & service advisors efforts to keep me informed regarding my work order needs.
I am pleased with the timeliness and responsiveness with regard to checking my vehicle in for service or repairs, service advisors efforts to keep me informed as to the status and needs of the service requested, and completion of the service in a timely manner..
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2020 10:10 AM

Donald, thank you for the kind review! We're so glad that you enjoyed your interactions with our advisors and were updated during every step of the process! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


TD
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THOMAS D.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/27/2020
verified customer Verified Customer
Category: Service
Service in check engine light
Great service; gentleman forgot to give me the complimentary car wash coupon, but then again I forgot to
Ask for it!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2020 02:04 PM

Thomas, thank you for the great review! We're so sorry that you didn't get your car wash coupon! We'd love to mail it out to you. All you need to do is reply to marketing@mikewhitefordcda.com and we'll get one out to you with our compliments! Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


RF
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RICK F.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020
verified customer Verified Customer
Category: Service
Very accommodating
The folks at Mike white ford are very pleasant and accommodating, fair and responsible.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/27/2020 03:37 PM

Rick, thank you for the fantastic review! We're so glad that you found our team to be pleasant and accommodating! We live by the "treat others the way you'd like to be treated" philosophy. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


CD
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CHRISTOPHER D.
Pinehurst, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2020
verified customer Verified Customer
Category: Service
fast service
very excellent service dept
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/23/2020 03:18 PM

Christopher, thank you for the excellent review! We're very proud of our service department and are so glad that you enjoyed your speedy visit with us! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


EK
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EUGENE K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
verified customer Verified Customer
Category: Service
Above and beyond
Long story, short version, bought a new travel trailer, brakes will not work. RV says it is my Ford not their trailer. Two trips to the RV dealer, still my ford is the problem. So left vehicle at Ford service and they went over it completely and to gave it a clean bill of health. Back to RV dealer, they said nope it is Ford not us. That's when I called backed to Christian Hanson my service advisor. He went way out of the way to help me out, asked me to bring both my vehicle and the trailer back to them and he would see what he could do for me. He and one of the techs went back over everything, trailer, vehicle you name it they checked it with me right there. They showed where it had to be the trailer not the vehicle for sure. So back I went to the RV dealer with knowledge that I didn't have before and two hours later, guess what it was the trailer not the the vehicle, but Christian went out of his way to ensure that they could do everything possible to solve my problem. Just don't find service like that anymore, absolutely outstanding. Thanks Christian, I really appreciated it.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2020 02:55 PM

Eugene, thank you for the 5 star review! We are so sorry that you had to go through that! That's a very frustrating situation! We're so glad that Christian and the tech were able to narrow down the issue! We'll be sure to pass along your kind words to them! We hope that the RV dealer was able to help with the trailer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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