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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

Verified Customer
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2022
verified customerVerified Customer
10
Category: Service
Great Customer Care
Excellent customer care! Wouldn't take my truck anywhere else!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for the excellent review! Thank you for letting us work on your truck! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden Lake, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2022
verified customerVerified Customer
10
Category: Service
Best service dept around!
Great service, great people, every time!
Why go anywhere else?
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for your kind words. We might be biased, but we agree - it is the best service department around! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2022
verified customerVerified Customer
10
Category: Service
Awesome
Customer service doesn’t get any better!
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:49 PM

Anonymous, thank you for the awesome review! We're very proud of our team and will be sure to pass along your kind words! We look forward to serving you again. 

Employees worked with
CP
Cole Patterson
Service Advisor
GB
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GLEN B.
Hayden, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2022
verified customerVerified Customer
7
Category: Service
Easy to work with
always easy quick in and out
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:48 PM

Glen, thank you for the 5 star review! We're so glad that you found your service experience easy and fast! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
NB
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NATHANIEL B.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Category: Service
AMAZING DEALER
AMAZING
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:32 PM

Nate, thank you for your kind words! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JP
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JOHN P.
Post Falls, ID
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2022
verified customerVerified Customer
10
Category: Service
Very Good
As always very good service in a good atmosphere and treated great. Oil change done in a timely manner copy of all work or future items to do.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:31 PM

John, thank you for your kind review! We're so glad that you had such a pleasant experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
EE
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EDWARD E.
Boise, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Truck oil change
impressive service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:26 PM

Edward, thank you for the impressive review! We're so glad that you enjoyed your experience with us! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DK
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DAVID K.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Service and tire Rotation
In and out in the promised time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:23 PM

David, thank you for the great review! We're so glad that we were able to take care of your service needs in the promised time and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JL
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JENNIFER L.
Coeur D Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2022
verified customerVerified Customer
10
Category: Service
Quick and courteous
Staff was friendly and professional. Service quick
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Jennifer, thank you for the kind review. We always strive to be friendly and professional! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Bronco
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2022
verified customerVerified Customer
8
Category: Service
Oil change
Great service
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:11 PM

Thank you for the great review! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
OM
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OREN M.
Kingston, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Category: Service
Was an oil change
Every one was wonderful as usual love the employees there helpful and respectful
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Oren, thank you for your kind words! We will be sure to pass along your kind words to our service team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2022
verified customerVerified Customer
10
Category: Service
Oil change on my new F250
I bought a new 22’ F250 from Mike White and I love it! I called for an oil change and they had me in the next day! It is great to have such an amazing dealer to work with! I have know Mike since 1989. He and his staff are good people. I love them like family. ❤️
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Mitchell, congratulations on your F250! We're so glad that you've had such great experiences with our team! We will be sure to pass along your kind words. We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
VH
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VAN H.
Coeur D Alene, ID
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2022
verified customerVerified Customer
8
Category: Service
Oil change.
This went well
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:17 PM

Van, thank you for the kind review! We're so glad that your oil change went well! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CM
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CHARLES M.
Coeur D Alene, ID
Toyota Tacoma
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2022
verified customerVerified Customer
10
Category: Service
Very professional
Got me in and out based on the time quoted and they have a nice lounge to hang out in.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:08 PM

Charles, thank you for the 5 star review! We're grateful that you gave us the opportunity to serve you and that you had a pleasant time in our lounge! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
verified customerVerified Customer
10
Category: Service
Great Customer Service
Had a mistake made with a prior appointment, Problem was solved and taken care. great customer service. Every one I dealt with was great
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:06 PM

Thank you for your kind review! We're so glad that we were able to take care of your issue and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
CC
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CODY C.
Hayden, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2022
verified customerVerified Customer
10
Category: Service
Cole is awesome!
Thanks Cole for always taking care of me! You always do such a great job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

Cody, thank you for the 5 star review! We're so glad that you had such a positive experience with Cole! We will be sure to pass along your kind words! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MW
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MARC W.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2022
verified customerVerified Customer
10
Category: Service
Officiate use of my time
We were greeted in the service department immediately on Saturday. The service manager made sure all of our needs were met. They fixed the tuck bed cover, made sure all services were taken care of. Car was done at the correct time as we were waiting at the dealership. Great overall experience!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:01 PM

Marc, thank you for the great review! We're so glad that everything was taken care of and finished when promised! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
TB
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THOMAS B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2022
verified customerVerified Customer
10
Category: Service
Oil change and front brake job all went fine
Our first service experience with Mike White Service Dept. went very well. They were very helpful in explaining the need for a brake job as well as the oil change.
Pricing was very good too

All in all, I would highly recommend to everyone.

Cheers!
Thomas
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 01:41 PM

Thomas, thank you for the 5 star review! We're so glad that your first experience with us was a success! We look forward to serving you again in the future. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JM
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JOHN M.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2022
verified customerVerified Customer
10
Category: Service
They never missed yet
I go there for my regular routine service even though I can probably, maybe get it cheaper elsewhere. It doesn't make sense to not take it to the folks that know my vehicle.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 01:38 PM

John, thank you for the 5 star review! We're so grateful that you choose to keep coming back to us! We try to keep our prices competitive in the area as well as keeping our Ford knowledge up to date! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
TH
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TINA H.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2022
verified customerVerified Customer
10
Category: Service
Easy Oil Change Appt
Made an appt online and was able to get in quickly. Everything went smoothly and got in and out in about an hour. As always, great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/07/2022 11:32 AM

Tina, thank you for the 5 star review! We're so glad that your oil change appointment went quickly and smoothly! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
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