The courtesy, cleanliness, efficiency and intelligent service people who address the customer's concerns before the car even gets to the garage.
This was a standard maintenance appointment, lube and oil change, but with an issue regarding an LED light on the dashboard which seemed to have burned out. I was scheduled for a diagnostic test to see what the issue was with that light. But my service person thought of something and decided to check for himself before the car went to the garage. He discovered that I simply had turned the knob without realizing it, turning off the light and saving me a lot of money. He also discovered I needed a new high-beam bulb in the process. This service person, Corey Spotts, kept me updated throughout, moved the car through quickly, and was professional and friendly every step of the way. He even explained the lighting apparatus in the car one more time before I departed and suggested I call him back if I forgot anything. I was very impressed with his willingness to help beyond the usual duties.
Very clean place,comfortable to wait while getting vehicle service... Freedom is definitely the way to go if shopping for a vehicle... Thank you’s all...
Freedom is very professional on every level as a company. Their employees are always very helpful and make every effort to make your experience at this dealership as smooth as possible.
Highly-competent staff, good location, delightful waiting area, with coffee, cookies and popcorn while you wait, clean bathrooms... and fair pricing on Service. That's why we come back;)
Recommended
Jerry C. from Kelly Hyundai responded on 06/19/2018 05:57 AM
Thank You, We appreciate your business..
Hyundai Service Team
Jerry C. from Kelly Hyundai responded on 06/19/2018 06:05 AM
All of the staff I worked with were extremely helpful and friendly. I expressed concern about a noise I was hearing and even though I was vague in describing it, Tim, my mechanic went with me on a test ride. Of course, we didn’t hear the noise then, but he did offer his expert opinion on the possible causes for this noise and offered solutions that I could try. I appreciated his friendliness and honesty. I have no complaints about this dealership’s service and sales department.
I purchased my Tucson there a little more then two years ago. The sale attention was perfect. Better then this, service was excellent! Kudos to Freedom! They always define excellence!
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