Business Solutions
SureCritic / Hyundai Dealer / McGrath City Hyundai / CHRISTINE TONELLI
CT

CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

CG
gravatar
Charles G.
Chicago, IL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
service
bad
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/03/2017 11:47 AM

Hello Charles,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
OH
gravatar
Oleh H.
Chicago, IL
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GreatCarCare
I appreciate knowing how much it's going to cost at the beginning of the appointment and not getting hit with it at the end. I appreciate being in control.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/02/2017 11:59 AM

Hello Oleh,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CG
gravatar
Constantin G.
Des Plaines, IL
2017 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Got a flat tire from them, I had to pay for everything.
I wrote my review into the comments section.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 05/02/2017 07:41 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JL
gravatar
James L.
Chicago, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
friendly people, loaner/rental provided, timely service, they cleaned the car
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/28/2017 11:08 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JH
gravatar
Jason H.
Chicago, IL
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service they provide to their customers.
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/25/2017 07:05 AM

Hello Jason,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
VM
gravatar
Vanessa M.
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Servicing of car
Great experience overall, nice friendly staff.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/19/2017 10:53 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Overall
I have used McGrath twice now for regular service checkups on two different vehicles and have been very satisfied. The check in process is easy, service times are quick, and there are plenty of places to wait comfortably throughout the location. If you prefer to leave the premises for a bite to eat, they will call you the second your vehicle is ready. I will most definitely be coming back!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/19/2017 10:53 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Park Ridge, IL
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customerVerified Customer
Category: Service
Christine Tonelli excellent service advisor
My wait may have been long with an appointment. CHRISTINE TONELLI explained there was long waitimg. I told her they need to look at their schedule department. She told me all that was need to be done but they had to orderived the parts. She told me she would call me Tuesday and she did.
Recommended
Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Park Ridge, IL
2012 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2017
verified customerVerified Customer
Category: Service
Christine Tonelli excellent service advisor
My wait may have been long with an appointment. CHRISTINE TONELLI explained there was long waitimg. I told her they need to look at their schedule department. She told me all that was need to be done but they had to orderived the parts. She told me she would call me Tuesday and she did.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2017
Service Type: Maintenance
Category: Service
Right now to long wait times with appointment
I did refer a friend they bought a new Santa Fe fully loaded.that was twondering weeks ago . But after my secure vis it not to sure. My service gal was great .
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/18/2017 01:06 PM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
SP
gravatar
Sonam P.
Chicago, IL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Car service
I like the coupons they send through mail
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/17/2017 07:09 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AC
gravatar
APRIL C.
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional, punctual and courteous.
Very professional and courteous service.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/13/2017 07:09 AM

Hello April,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
BW
gravatar
Brenada W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Chris is great!
Every time I come here the service is great! Chris is always especially helpful and Happy
She is awesome!
Kaninia Smith
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/13/2017 07:10 AM

Hello Brenada,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
RT
gravatar
Ramon T.
Chicago, IL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
The service person that takes care me and my daughter Mary Toro since its her car is a wonderful sweet person I forget his name. Eric or something like that.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/10/2017 11:45 AM

Hello Ramon,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CW
gravatar
Cassandra W.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
The people
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/04/2017 02:05 PM

Hello Cassandra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
PW
gravatar
Perry W.
Chicago, IL
2011 Hyundai Genesis Co
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Team work.
There seems to be a really cohesive team of techs and service liaisons working at this location. Service has always been either on time or slightly ahead of schedule. This type of experience leaves me with the impression that servicing Hyundai vehicles and their owner is an intentional process of building a strong, mutually beneficial relationship between customers and the Hyundai brand.

I think I will continue to be a McGrath City Hyundai loyalist up to the point that my car dies or the business exchanges ownership.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/01/2017 08:15 AM

Hello Perry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Elmwood Park, IL
2010 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
verified customerVerified Customer
Category: Service
It's close to my home, and Christine always takes great care of me, she really is an asset to your busy service Dept.
Same as above.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/31/2017 07:03 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
MB
gravatar
Margaret B.
Broadview, IL
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Locate nice people that work.
Service was great. My car waspromise on time..friend peoples.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/29/2017 05:14 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JH
gravatar
Jose H.
River Grove, IL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great employee Christine Tonelli
Christine is a very dedicated employee and I'm always happy with my vehicle service when she is in charge.
Recommended
Charles F. from McGrath City Hyundai responded on 03/29/2017 07:19 AM

Hello Jose,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
CT
CHRISTINE TONELLI
EJ
gravatar
Elizabeth J.
Hoffman Estates, IL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Christine
Never lose the good employees, show them that they are appreciated.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/28/2017 01:46 PM

Hello Elizabeth,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
thanks
thanks
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/28/2017 01:46 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.