CT

CHRISTINE TONELLI

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

RM
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Rigoberto M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
all the people we came in contact with were very nice and informative
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/12/2017 01:04 PM

Hello Rigoberto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AM
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Ann M.
Des Plaines, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
2014 Hyundai Recall
i have nothing bad to say or report, your dealership totally rocks! Any request is treated with the utmost professionalism and handling and you guys are very friendly, too! I was in and out quicker than I thought was originally possible. You guys are great!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/12/2017 01:04 PM

Hello Ann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

RD
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Rosie D.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very friendly and personal dealer ship.
Yes.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/12/2017 01:03 PM

Hello Rosie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Check
No comment
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/12/2017 01:02 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

TD
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Terence D.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine takes very good care of me.
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/10/2017 03:00 PM

Hello Terence,

Thank you for your review! Customer feedback is very important to us and I am glad to hear tthat Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MM
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Magda M.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Christine in service!
Christine in service deserves 5+ stars!
Recommended
Charles F. from McGrath City Hyundai responded on 07/05/2017 06:55 AM

Hello Magda,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

TH
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Tanekia H.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service @ McGrath
Great and friendly staff and service done in a timely fashion.
Recommended
Charles F. from McGrath City Hyundai responded on 07/05/2017 07:02 AM

Hello Tanekia,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again. 

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Great Service
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/05/2017 11:15 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PC
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Paris C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
N/A
N/A
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 07/05/2017 11:13 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

BR
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Beatrice R.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
They accommodated all my needs, and yes I would recommend other people
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/29/2017 08:17 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Berwyn, IL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy in and out service
Recommend and will return.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/28/2017 09:12 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review for Christine/Service Advisor ONLY!!!!
I would not recommend McGrath Hyundai. But if any goes to McGrath, I recommend Christine.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/27/2017 12:40 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PH
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Patricia H.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Many thanks for all your kind assistance and a job well done.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/23/2017 02:08 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

MY
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Marianna Y.
Elmhurst, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Did not wait long time
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/23/2017 02:07 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

DT
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Deborah T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Explanation was given to why the repairs were needed.
Yes I would recommend this business to a friend.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/23/2017 02:04 PM

Hello Deborah,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chris provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AB
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Anthony B.
Chicago, IL
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
McGrath Hyandui
Great people great service. I have to find something closer to home but grateful for the two years of outstanding service by McGrath and th two years free oil changes!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/20/2017 07:35 AM

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AK
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Anita K.
Harwood Heights, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional & friendly
Yes I will defiantly spread the word
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/14/2017 09:34 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PF
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Patricia F.
Chicago, IL
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good job
Everything done well, very nice people.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/13/2017 07:20 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AW
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Annie W.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ok
Ok
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/07/2017 10:45 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrisine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JK
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Jerzy K.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Good on time service
They promise finish service in one hour and was done on time, thanks.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 06/02/2017 08:13 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chrstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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