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CHRISTINE TONELLI

McGrath City Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

Reviews of CHRISTINE TONELLI

Verified Customer
River Grove, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
Charles F. from McGrath City Hyundai responded on 03/28/2017 07:56 AM

Hello Valued Customer,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
CT
CHRISTINE TONELLI
DS
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Debra S.
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customer Verified Customer
Category: Service
Repair and recall
Loredana isn't going out of her way to resolve my concerns
Recommended
Employees worked with
CT
CHRISTINE TONELLI
MF
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Milagros F.
Elmwood Park, IL
2008 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
The staff is always friendly
Milly Fitch
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2017 09:35 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chirstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great costumer service and quality service.
Great costumer service and quality service provided.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2017 09:31 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JZ
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Julio Z.
Chicago, IL
2015 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service after all
No problem at all with the service, just the fact that I had to wait almost an hour more than what they promised.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/20/2017 07:52 AM

Hello Julio,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CW
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Chakeila W.
Oak Park, IL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
A1!!!!
Customer service and cleanliness of place!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/15/2017 08:11 AM

Hello Chakeila,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
DS
gravatar
Debra S.
Chicago, IL
2013 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customer Verified Customer
Category: Service
Repair and recall
Loredana isn't going out of her way to resolve my concerns
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/14/2017
Service Type: Repair
Category: Service
Repair visit
No further comments
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/14/2017 12:03 PM

Hello Debra,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
PF
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Patricia F.
River Forest, IL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Very friendly and helpful as always
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:29 PM

Hello Patricia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
CC
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Caffie C.
Chicago, IL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Nice
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:30 PM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, accomodating service personnel.
Friendly, accomodating service personnel.
Recommended
Charles F. from McGrath City Hyundai responded on 03/08/2017 07:12 AM

Hello Valued Customer,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2017 07:12 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
JB
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Juan B.
Chicago, IL
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
very busy but good work.
Very busy, I left my car for more than 24hrs and I had to come back twice because they couldn't Work in my car even after having an appointment. (1hr work turns to 2-3days). Work is good.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/06/2017 11:10 AM

Hello Juan, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
HM
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HENRY M.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2015 Genesis
Great service and even better staff
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/04/2017 10:31 AM

Hello Henry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chris provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2012 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not impressed by service.
I still felt incomplete with comfort when I left and no car wash. I don't feel due diligence was performed when I brought in maintenance updates from dealer I bought the car from. Blue Link still shows these service needs to be done when I provided a copy of the work performed. Just not completely happy.
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/04/2017 10:28 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
AR
gravatar
Avis R.
Forest Park, IL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
made right
tire repair made right
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/01/2017 07:08 AM

Hello Avis,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. We apologize for the return visit. Glad to hear that we were able to take care of that issue for you. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
LH
gravatar
Lowanda H.
Oak Park, IL
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff that work there. Very professional and treat you like a queen.
Very much Impressed as always. Great staff Christine, Mark, Erin, and Eddie.
Recommended
Charles F. from McGrath City Hyundai responded on 02/28/2017 09:24 AM

Hello Lowanda,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience, and are grateful for your kind words You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with
CT
CHRISTINE TONELLI
Verified Customer
Chicago, IL
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Everyone is friendly
Every thing went well.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2017 12:07 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
WA
gravatar
Willia A.
Chicago, IL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
You can't trust what the staff tell you about your car, my tail light has been fix twice and is stillvout
I don't truss staff
Not Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/21/2017 06:42 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Employees worked with
CT
CHRISTINE TONELLI
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