CT

CHRISTINE TONELLI

Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(579 reviews)
40

CW
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Cassandra W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
The people
Yes
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 04/04/2017 02:05 PM

Hello Cassandra,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
verified customer Verified Customer
Category: Service
It's close to my home, and Christine always takes great care of me, she really is an asset to your busy service Dept.
Same as above.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/31/2017 07:03 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

JH
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Jose H.
River Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great employee Christine Tonelli
Christine is a very dedicated employee and I'm always happy with my vehicle service when she is in charge.
Recommended
Charles F. from McGrath City Hyundai responded on 03/29/2017 07:19 AM

Hello Jose,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

EJ
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Elizabeth J.
Hoffman Estates, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Christine
Never lose the good employees, show them that they are appreciated.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/28/2017 01:46 PM

Hello Elizabeth,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
thanks
thanks
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/28/2017 01:46 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
River Grove, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Good service
Recommended
Charles F. from McGrath City Hyundai responded on 03/28/2017 07:56 AM

Hello Valued Customer,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

DS
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Debra S.
Chicago, IL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customer Verified Customer
Category: Service
Repair and recall
Loredana isn't going out of her way to resolve my concerns
Recommended
Employees worked with

MF
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Milagros F.
Elmwood Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
The staff is always friendly
Milly Fitch
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2017 09:35 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chirstine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great costumer service and quality service.
Great costumer service and quality service provided.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/21/2017 09:31 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CW
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Chakeila W.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
A1!!!!
Customer service and cleanliness of place!
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/15/2017 08:11 AM

Hello Chakeila,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

PF
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Patricia F.
River Forest, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great customer service!
Very friendly and helpful as always
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:29 PM

Hello Patricia,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

CC
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Caffie C.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Nice
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/13/2017 01:30 PM

Hello Caffie,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, accomodating service personnel.
Friendly, accomodating service personnel.
Recommended
Charles F. from McGrath City Hyundai responded on 03/08/2017 07:12 AM

Hello Valued Customer,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/08/2017 07:12 AM

Hello, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

HM
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
2015 Genesis
Great service and even better staff
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/04/2017 10:31 AM

Hello Henry,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Chris provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

AR
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Avis R.
Forest Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
made right
tire repair made right
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 03/01/2017 07:08 AM

Hello Avis,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. We apologize for the return visit. Glad to hear that we were able to take care of that issue for you. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with

LH
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Lowanda H.
Oak Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staff that work there. Very professional and treat you like a queen.
Very much Impressed as always. Great staff Christine, Mark, Erin, and Eddie.
Recommended
Charles F. from McGrath City Hyundai responded on 02/28/2017 09:24 AM

Hello Lowanda,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience, and are grateful for your kind words You’re a valuable customer & we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Employees worked with

Verified Customer
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Everyone is friendly
Every thing went well.
Recommended
LOREDANA R G., Customer Success Manager from McGrath City Hyundai responded on 02/22/2017 12:07 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Employees worked with
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