DANNY PEREZ TORRES

 Thank you for sharing your service experience with us. Our sincere apologies on how long it took to complete your service. Danny will be contacting you to follow up.
Happy new year!!

 Thank you for taking the time to share your experience with us and our deepest apologies on the uncharacteristic level of service you received. We greatly appreciate your candid feedback as it assists us in improving our customer service. Danny will be following up with you as we are committed to exceeding your expectations and would love to know more details. 

 Thank you for taking the time to speak with me today and for bringing this to my attention. We value and your time and your feedback is so vital in helping us with our processes. I hope we may regain your confidence in us. Please don't hesitate to contact me personally if I may ever be of assistance.

Sincerely,
Joe King
Joeking@Hyundaiofstaugustine.org 

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. I appreciate you bringing this to our attention so we may correct this with our Scheduling services.  We will be following up with you as we are committed to exceeding your expectations. 

 Thank you for sharing your service experience with us and bringing this to our attention. Our sincere apologies for the uncharacteristic level of service you received.  After reviewing this we did come to the conclusion your tires were rotated- side to side by our technician and was miscommunicated to you. Once again, we are sorry for any inconvenience this has caused. We will be following up shortly with you to set up a refund. We are committed to keeping you safe.

 Thank you for taking the time to share your service experience with us. We will be following up with you to better understand what happened with your experience. We pride ourselves on exceeding our guests expectations and our apologies for missing the mark.

 My sincere apologies for the uncharacteristic level of service you experienced. I greatly appreciate you bringing this to my attention so it may be addressed. It was my pleasure to meet with you and I am sorry for not asking how your service experience was prior to our meeting. I would welcome the chance to win back your confidence in us and if I may ever be of further assistance to you, please don't hesitate to ask.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Thank you for sharing your service experience with us. Again, our sincere apologies for the washer fluid not being topped off and the mileage inputted incorrectly. We have addressed your concerns with our staff to make sure this doesn't happen again. Danny will be reaching out to you.

Thank you for taking the time to share your experience with us. Our sincere apologies for the level of uncharacteristic service you received. We will be following up with you and again appreciate you bringing this our attention.

Thank you for taking the time to share your experience with us. My sincere apologies as it is never our intention to scare you of your vehicle's condition. Looking at the photographs we took and attached to your multipoint inspection sheet, we would recommend having another "trusted" mechanic look it over again. The pictures clearly show how unsafe it is... We have always been upfront and honest with you and we didn't even try to sell you anything but rather recommended you contact your insurance company because in our professional opinion your vehicle is not road worthy. Also curious why your mechanic would say you would need brakes soon when your vehicle has only 12,000 miles? Again, our apologies for sharing the bad news with you and it would be my pleasure to discuss this further with you, as we truly care for all of our guests and keeping everyone safe on the road.