Business Solutions
SureCritic / Hyundai Dealer / Lakeland Hyundai / DALTON FRIEDEL
DF

DALTON FRIEDEL

Lakeland Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(182 reviews)
60

Reviews of DALTON FRIEDEL

Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great!!!
Need to improve just few things for they can be the best dealer company car care....
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 02/27/2021 03:03 PM

We look forward to seeing soon and thank you  for taking the time to speak with us  

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
EP
gravatar
Edward P.
Lake Wales, FL
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/03/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Professional and friendly service
The service crew are well trained and pleasant to deal with. Able to explain things with satisfaction
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 01/06/2021 08:28 AM

We truly appreciate your business and thank you for choosing Lakeland Hyundai. If we can do anything, just let us know.

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2018 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
None
Good service

Took longer than last time
Recommended
JESSICA L A., Service Manager from Lakeland Hyundai responded on 10/20/2020 11:35 AM

Thank you for your rating and review. If we could have done anything differently during your recent service visit to make your experience better, please let us know. If we can do anything, don't hesitate to ask... we're here to help!

Jessica Alexander
Hyundai Service Manager
863-577-5122
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Mulberry, FL
2020 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly service
If you’re looking for a new Hyundai go check out Lakeland Hyundai. The sales reps and service department have all been really friendly and made the whole process of buying and maintaining a new vehicle easy.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 09/16/2020 09:50 AM

Thank you so much for your rating and review. We truly appreciate the kind words about our sales and service departments and we will continue to work to earn every customers' business every day. If we can do anything, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Director
Lakeland Automall Ford & Hyundai
(863) 577-5268
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Winter Haven, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Review
N/a
Employees worked with
DF
DALTON FRIEDEL
JF
gravatar
James F.
Plant City, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change, tire rotation
Able to get in early for appointment and in 30 to 40 minutes out the door. Prices for service very reasonable.
Employees worked with
DF
DALTON FRIEDEL
SR
gravatar
Shantelle R.
Davenport, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Busy mom of toddlers
Quick drop off and pick up. Dalton was great and made sure my experience was a breeze ? easy diagnostic and problem was fixed??
Employees worked with
DF
DALTON FRIEDEL
VY
gravatar
Vicente y.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
10
Category: Service
Outstanding service dalton
Dalton is outstanding with the service he provides. Always smiling, provides all information thar is needed, simply honest, customer service is always 5 stars, and best of all , you can call dalton anytime and he is always willing to help
no matter what the issue is. Dalton is simply an outstanding employee and we need more People like Dalton in hyundai
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Lakeland, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Surprisingly fast, and very friendly
The service facility is in a temporary location but still managed to be comfortable and inviting. The service was performed in good time and the staff was super friendly.
Employees worked with
DF
DALTON FRIEDEL
GH
gravatar
George H.
Hope, AK
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Consistently Satisfied
I took our 2022 SantaFe in for it's first service recently, and was very pleased with the service department. We have also taken our daughter's Kona to this dealership for service, as well as my brother's Kona, and have been consistently satisfied.
Employees worked with
DF
DALTON FRIEDEL
DS
gravatar
Duane S.
Mulberry, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
GREAT COMPANY
This was my first experience with the service team. Even the purchase of our car in June 2021 was great!.
We will do all our service there.!!!!
Employees worked with
DF
DALTON FRIEDEL
ET
gravatar
Erica T.
Lakeland, FL
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
verified customer Verified Customer
9
Category: Service
Manny is the man
After my car being fixed for a steering column issue and having to be returned for the same issue, Manny was very thorough in getting my car fixed again. He showed great empathy for my frustration. He made sure that all sounds were gone and even resurfaced my rotors complimentary to compensate for the headache. He explained everything to me in great detail.
Employees worked with
DF
DALTON FRIEDEL
TE
gravatar
Thomas E.
Lakeland, FL
2017 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
good
good work
Employees worked with
DF
DALTON FRIEDEL
RA
gravatar
Ryan A.
Dade City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
10
Category: Service
Amazing service
Dalton was amazing! Kept me completely in communication while getting my oil change done. Told me about the water and donuts in the lobby.
Employees worked with
DF
DALTON FRIEDEL
TA
gravatar
Taylor A.
Dade City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
10
Category: Service
Oil change
Dalton is a very kind and helpful guy! He has great customer service skills and always has a friendly attitude.
Employees worked with
DF
DALTON FRIEDEL
GP
gravatar
Gabriel P.
Wimauma, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
10
Category: Service
Great prompt service!
Scheduled a alignment and oil change with Dalton, was in and out in the promised time. Really nice staff and fresh cookies on site!
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Zephyrhills, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Amazing customer service
Dalton was amazing, kept me updated the whole time. He was very polite !
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Plant City, FL
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Easy
Both making the appt and reminders about appt. made it easy and great.
Employees worked with
DF
DALTON FRIEDEL
Verified Customer
Bartow, FL
2014 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Category: Service
Oil Change
Dalton was absolutely the best!!!!!
Employees worked with
DF
DALTON FRIEDEL
MZ
gravatar
Melissa Z.
Mulberry, FL
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
The operations at this facility was outstanding.
Employees worked with
DF
DALTON FRIEDEL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.