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SureCritic / Hyundai Dealer / Eckert Hyundai / DYLAN HULME
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DYLAN HULME

Eckert Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(167 reviews)
100

Reviews of DYLAN HULME

GB
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GEORGE B.
Lewisville, TX
2014 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/03/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service/Sales
This is my fifth Hyundai from Eckert. Always serviced them here. Never any problems and they are fast efficient and very cost competitive. Sales staff Stan Becker also the best Ive ever dealt with
Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 06/05/2014 10:00 AM

Thank you for your kind words, we have the greatest customers.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
KB
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KARIM B.
Denton, TX
2008 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly Employee
More attentive and careful and making sure all checks are made before delivering car to customer.
Recommended
Employees worked with
DH
DYLAN HULME
CF
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CONNIE F.
Gainesville, TX
2011 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
echaert hyundai
Very courteous staff in service. Repaired vehicle in record time after insurance adjuster came out to assess the damage. Even gave me a loaner vehicle. Awesome experience.
Recommended
Employees worked with
DH
DYLAN HULME
CM
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CHARLES M.
Highland Village, TX
2009 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Hyundai makes a great car. Eckert Hyundai provides outstanding service and good value.
No one raises the hood on my Genesis except Eckert Hyundai.
Recommended
Employees worked with
DH
DYLAN HULME
DD
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DEBBIE D.
Lewisville, TX
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The staf
Staff always very helpful and friendly.
Recommended
Employees worked with
DH
DYLAN HULME
JA
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JOY A.
Carrollton, TX
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent friendly service and dependable service on repairs
WIth our last visit is the first time we have had an issue and the repair failed. Key stays lodged in ignition switch will not release ignition switch replaced the key is still lodged in ignition repair failed to correct the issue.
Recommended
Employees worked with
DH
DYLAN HULME
CS
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Christopher S.
Denton, TX
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2021
verified customer Verified Customer
Category: Service
They worked with me
My vehicle was there for a while but at no fault to them, the engine part was on backorder with no ETA from hyundai due to a recall. When i got it back the airbag light was on, which, since i had to fix my old beater to continue working, didn’t click with me right away, but i drove it a few miles down the highway before realizing it shouldnt be on and turned around to have them scan it. Turns out one of the side impact sensors went bad while it was on their lot, and because of this they worked with me on halving the price of the repair and parts. Apparently this can happen (likely because of plastic and rubber parts going bad). They even tried providing me with a loaner twice, but unfortunately for me, as a delivery driver, i could not use it to work so i had no interest in even taking their loaner since i was sure someone else could probably get more use out of it.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/21/2021
Service Type: Repair
Category: Service
Took a really long time for them to finally fix my vehicle
My vehicle went in for.a “failing engine” as they put it. Guy at autozone said it was a misfire but i didn’t believe him. Apparently there was a recall sent out for the 2016 sonata hybrids about the connecting rod in the engine and i think that was the issue. It still took just about 2 months for them to get all the parts and get it fixed. When i got the vehicle back, the AIRBAG light was on. WHY? I asked them about it and they all said none of the work performed should have screwed up the airbag system. They said it was possible for the sensor to just “go out on its own” even though i had no issues with it in the 95k miles i drove the vehicle, apparently it just “went out on its own” while sitting in their repair lot for 2 months. Oh, did i mention they tried hooking me up with a rental? Then when i got there they told me i couldn’t use it for delivery purposes. Unfortunately that is my job, i am a delivery driver. So, thanks for wasting my time.
Not Recommended
DYLAN H. from Eckert Hyundai responded on 04/22/2021 03:45 PM

Thank you for taking the time to speak with me about this matter.  I look forward to further serving your needs.

DYLAN H. from Eckert Hyundai responded on 04/30/2021 01:53 PM

Thank you for your input and workng with me to reslove this matter.  If you would like to recore this review we would appreciate it very much.

Employees worked with
DH
DYLAN HULME
Verified Customer
Denton, TX
2013 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2019
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Unhappy
Extremely Expensive and I have experience low quality
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 02/09/2019 01:16 PM

I am sorry you feel this way ma'am, please feel free to call me i would love to find out what happened.
I showed we charged you a diagnosis fee of 79.95 and you agreed at the time. Please let me know what we could have done differently.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
PR
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Patrick R.
Frisco, TX
2008 Hyundai Azera
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/10/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Department Lacking in Customer Service Skills
No one meets you at your vehicle in the service bay. Even after you go inside, no one looks up until you ask for assistance. Vehicle interior returned dirtier than when dropped off. This is not the first time here at Eckert and appears to be a pattern with the service department. I have owned two Sonata's, one Santa Fe and one Azera and previously dealt with Van and Huffines Hyundai and both were outstanding in their customer service and quality of work.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 01/10/2018 03:12 PM

Mr. Roberson, I apologize, sir that is not the way it is supposed to be, it will be addressed and corrected.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
Verified Customer
Pilot Point, TX
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
You can buy a car, just don't expect to ever use the service department.
The service department here is absolutely terrible, they don't know how the use the online scheduling service that they provide on their own website, and they never have loaner cars.

The sales team is absolutely wonderful though!
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 10/14/2017 06:38 AM

Mr. Kevan Gleaton,

I would love for you to give me a call about your experience here.

I do apologize on behalf of my service team.

Here is a copy of your web appointment::: Please Note WEB APPT. CREATED 2017-09-27 06:17:00PM 

All Vehicles were already reserved for previous reservations this late in the day as we close at 6:30 Pm. 

On the said day we did not have any loaner car available, generally, we need a 2-3 day lead time to make a loaner reservation. In this particular case, you made the reservation at 6:17 PM (we close at 6:30 PM.) for the following morning and they were not any available. I do understand your frustration and if you would like to call I would be happy to discuss it with you.




Don Wheeler

Fixed Operation Manager
940-243-6208
Employees worked with
DH
DYLAN HULME
Verified Customer
Flower Mound, TX
2013 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/26/2015
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Not very personable
I guess I am used to a better quality of service, ie as being met and greeted when I drop off my car. Also, I was told that the service would be an hour when I called to see how long it would take and it ended up being 3 1/2. I did not plan for this.
Not Recommended
DONALD W., Fixed Operation Manager from Eckert Hyundai responded on 08/26/2015 03:42 PM

Mr Lyons,

 I apologize for the service you received sir, the actual service performed is a service was a major service with Hyundai. My staff should have keep you in the loop with the progress and time requirements, not what i expect from my staff again i apologize.

Don Wheeler
Fixed Operation Manager
940-243-6208
Employees worked with
JR
JAKE RITTER
DH
DYLAN HULME
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