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SureCritic / Hyundai Dealer / Suburban Hyundai of Troy / ERIC COPPOLA
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ERIC COPPOLA

Service Advisor
Suburban Hyundai of Troy
Thank you for choosing Suburban Hyundai of Troy for your services. I am looking forward to meeting you and helping out however I can.
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(90 reviews)
81

Reviews of ERIC COPPOLA

LW
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Lakeeshi W.
Warren, MI
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
I appreciate the one on one service! Taking time to listen to my concerns and make sure my vehicle is safe.
Employees worked with
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ERIC COPPOLA
Service Advisor
DP
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Dale P.
Keego Harbor, MI
2019 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
excellent
Eric took control of everything I needed & was honest. Thank you Eric for your great service.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Pontiac, MI
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
For Eric great service.
Eric really took care of everything I needed & made sure my car was running well. Thank you Eric for your great service. Eric made me feel like I was the only customer that day.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Waterford Township, MI
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
8
Category: Service
Helpful
Helpful during a bad situation at the beginning of a relationship with the dealership
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2021 Hyundai Palisade
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/07/2021
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Communication
Poor communication causing multiple trips back from oil change for recalls. See notes in review
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 10/11/2021 04:21 PM

I am sorry to hear about your service experience and I just wanted to apologize in person.  I would like to speak with you and address your concerns directly, please call me at 248-979-9053.  I look forward to speaking with you. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-979-9053
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Rochester, MI
2021 Hyundai Kona
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
verified customerVerified Customer
7
Category: Service
good service, questionable maintenance intervals
My initial review reflected poorly on the service department employee with whom I interacted. This was not my intent, as I was treated courteously during my visit. I do not want my review to have a negative impact on this employee, who was undoubtedly just presenting options that are determined by Hyundai.

My main issue is with the additional services offered and the lack of clarity around the "recommended" service interval. I stand by my previous comments on these matters.
Employees worked with
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ERIC COPPOLA
Service Advisor
BE
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Bruce E.
Rochester, MI
2021 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
First service on my new Kona
Eric was brilliant. Service was done in a timely fashion. highly recommend Suburban Hyundai.
Employees worked with
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ERIC COPPOLA
Service Advisor
SA
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Shireaka A.
Detroit, MI
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Fair
Need more courtesy cars available. And appointment schedules faster.
Employees worked with
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ERIC COPPOLA
Service Advisor
AB
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Abraham B.
Huntington Woods, MI
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2021
verified customerVerified Customer
10
Category: Service
Service dept.
Eric was very accommodating to me and was able to wedge me for an oil change into an already busy schedule.
Employees worked with
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ERIC COPPOLA
Service Advisor
RS
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Reda S.
Warren, MI
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
FLYGIRL
Everyone is always very professional and they will answer all your questions. They have a nice waiting area, for you if you want to wait for your auto. I had a fantastic experience.
Employees worked with
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ERIC COPPOLA
Service Advisor
WM
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William M.
Detroit, MI
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customerVerified Customer
10
Category: Service
Very well
Had a very good experience with the service rep,very knowledgeable
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Detroit, MI
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Erik is exceptional
Erik helped me with both of my Hyndai Elantra cars. He was very knowledgeable and gave me great advice and guidance on what car care was needed
Thanks!
Employees worked with
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ERIC COPPOLA
Service Advisor
GR
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Gretchen R.
Troy, MI
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
everything was much better than I expected
Part was replaced and I was able to get in while I was in the area to have it done.
Employees worked with
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ERIC COPPOLA
Service Advisor
Verified Customer
Grosse Pointe Woods, MI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great staff
I was greeted and checked in promptly. Eric spent time with me explaining the service schedule and answered all of my questions. Jillian helped me with cleaning a film on the windshield that I was unable to remove.
Employees worked with
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ERIC COPPOLA
Service Advisor
DD
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Diogenes D.
Lake Orion, MI
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2021
verified customerVerified Customer
10
Category: Service
Suburban Hyundai of Troy is a great place to service your car
I've been loyal to Suburban Hyundai of Troy for over 10 years because they always delivered good services with professionalism and friendliness.
Employees worked with
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ERIC COPPOLA
Service Advisor
LW
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Latrice W.
Detroit, MI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change
Eric in the Service Shop was excellent. Great Customer Service and gave great tips about tires.
Employees worked with
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ERIC COPPOLA
Service Advisor
MB
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Mst B.
Hamtramck, MI
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Amazing customer service
I’m so satisfied with the Hyundai service
Employees worked with
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ERIC COPPOLA
Service Advisor
MK
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Manoj K.
Ferndale, MI
2020 Hyundai Kona
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/18/2021
Service Type: Repair
verified customerVerified Customer
3
Category: Service
Disappointing
My experience with the initial car sales person (Mike Preece) was great. However, I cannot say the same with the car service personnel. While I have to admit, I am at fault for bringing arriving late to the service appointment, I did verify if they are willing to take my car in for service. One of the car service men told me that 'there was no problem' and that they will be able to. However the other gentleman at the service center was highly arrogant. I believe he is overworked as I had to listen to his grievances regarding having to work '70 to 80 hours a week' at the service center and that 'he will try his best with my car, but can't guarantee' as I was late and that he needs to 'go to my family . As a paying customer, I do not think this is acceptable behavior or language. If my car cannot be dealt with appropriately because of the time limitation, I could have been told that initially and I would have re-scheduled. Regardless, the language and the behavior of that gentleman was unprofessional.
CHRISTIAN J L., Service Director from Suburban Hyundai of Troy responded on 08/21/2021 06:33 AM

Good morning and thank you for taking the time to complete the service review.  I hope to learn more about your experience from speaking with you today to discuss and address your concerns.  I look forward to speaking with soon.  

Best regards, 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-670-7259 cell 
clange@suburbancollection.com
Employees worked with
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ERIC COPPOLA
Service Advisor
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