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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

Verified Customer
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing as always
Customer service is wonderful, they are so helpful. They get you in and out, and update you on any recalls while fixing it at the same time. Love this place, I will not go anywhere else.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/11/2018 07:46 AM

thank you for the 5 star review and positive comments. we appreciate you choosing empire hyundai for your service needs.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KM
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Kathy M.
South Dartmouth, MA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Sonata service 3/29.
I thought that I was having an issue with the A/C in that even without turning it on, I was getting cold air with just the fan. However, now that I am in Florida, I found out that the air was "cool" w/o the A/C but not "cold". Up north, at this time of year, it does not seem that much different
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 04/06/2018 11:43 AM

thank you for the positive review. air from the vents will tend to feel cool, keep in mind that room temperature air blowing on you seems cool if room temp is 68 degrees at the time. anything under 75 tends to feel cool on your hands or face. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
New Bedford, MA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement in cleaning up after repairs.
Great customer greeting with checking in and chevking out. Very friendly!
However, we had a break light replaced that Im assuming was broken during the repair and we were left with the broken glass and bulb in the trunk.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/28/2018 10:36 AM

we would like the opportunity to discuss your service visit please contact jeff white 508-673-7646 at your earliest opportunity. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AC
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Alan C.
Fall River, MA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Backlund
Reply to survey keep up the great work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/23/2018 04:35 AM

thank you for completing this review. we appreciate the positive comments.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Vallerie M.
Bristol, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I love Empire Hyundai
Always professional, they really take care of you A through Z. They are nice, too. Everything gets done.

What more can I say!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/19/2018 01:07 PM

thank you for completing and sharing this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they did all of the things they said they would and washed my car for no additional charge
I was pleased with the services they performed on my car. I was informed of what they were going to do and they did it. Everyone was pleasant to deal with.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/09/2018 06:15 AM

our goal is to provide every customer with a 5 star review. any comments on what your advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LV
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Louis V.
New Bedford, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
troubleshoot digital gauge cluster inop and oil change in one hour
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/08/2018 05:36 AM

thank you for allowing empire hyundai to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The magazines are pretty good in the waiting area and the cell phone charging area is a great idea.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/26/2018 03:49 PM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience.any comments as to what your advisor frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JT
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John T.
Vineyard Haven, MA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite and timely
Very satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/23/2018 12:37 PM

thank you for the positive review. we look forward to providing all your vehicle service 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complimentary services
Frank did well keeping me happy with my first encounter with him as my service person.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:20 PM

thank you for completing this review i will let frank know

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LG
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Laura G.
New Bedford, MA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is great
Great fast place
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:09 PM

thank you for completing this review. our goal is to provide a 5 star service experience to every customer. any comments on what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CA
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Carol A.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service, friendly, & professional!!
Always pleasant and professional.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:05 PM

thank you for completing this review and choosing empire hyundai. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DH
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Donald H.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super friendly
Very comforting to drop off my car and know it will be taken car of.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/06/2018 01:02 PM

thank you for the additional comments and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EP
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Eyveth P.
Providence, RI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
The service is very good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/05/2018 05:49 AM

thank you for taking the time to complete this review. we appreceate the 5 star score. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BM
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Barbara M.
Tiverton, RI
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very. Nice. Professional.
Very. Good. Jeff rocks
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/30/2018 04:19 AM

thank you for choosing empire hyundai 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
verified customerVerified Customer
Category: Service
Service
The service Dept @Empire Hyundai is excellent. All of the staff are courteous and knowledgeable!
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/02/2021
Service Type: Maintenance
Category: Service
Empire Hyundai Fall River
Purchasing a vehicle at this dealership is stressful. They are maliputive.
Not Recommended
MARIO A M. from Empire Hyundai responded on 08/03/2021 04:56 AM

I would like to apologize for the poor service experience that Frank provided you with. It is our goal to give every customer a five star experience.Please contact Jeff White to discuss how your sevice visit was handeled  phone number 508-673-7646 ext 239

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LV
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Louis V.
New Bedford, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Empire Hyundai
Service was done promptly and seemed good, did not expect to have aftermarket parts used and charged full Original Equipment Manufactured (OEM) prices without first being informed that OEM parts were not available or at least offered a discount.
Not Recommended
MARIO A M. from Empire Hyundai responded on 06/15/2021 07:18 AM

Thank you so much for making me aware of your service visit I will look in to it . Also thank you so much for your 
five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customerVerified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/01/2021
Service Type: Maintenance
Category: Service
Ooooo
Ooooo
Not Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:08 AM

I would like to apologize for the poor service experience. please contact  jeff white to discuss 508-673-7646 . 

Jeffrey W. from Empire Hyundai responded on 02/15/2021 08:21 AM

Thank you for taking the time to stop back in to allow our service department the opportunity to look into your Bluetooth concern. If there are and further issues please contact Jeff White @ 508-673-7646 .

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KP
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Kathleen P.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly Service
I would say the guys handling the process were very friendly and courteous Frank and Jeff.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/27/2020 09:07 AM

please contact jeff white to discuss the poor service frank provided 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2012 Hyundai Sonata Hybrid
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/17/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Do not go here
Hands down the worst customer service, the most untruthful dealership I have ever dealt with. I will never recommend them, and avoid using them at all cost.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 12/17/2019 02:06 PM

please contact jeff white to discuss your concern 
508-673-7646 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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