Business Solutions
SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
avatar

FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

WD
gravatar
William D.
Swansea, MA
2011 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is tops/
All I can say is I've never had a bad experience with service.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/29/2018 01:10 PM

thank you for the continued business. we look forward to your next service visit. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome
Franks one of the best out there. Great attitude and nice to talk too!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/27/2018 04:56 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MM
gravatar
Mariano M.
Tiverton, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Services are great!!
Services are great I'm very happy with my car, everyone is very friendly
Thank you for your help
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/26/2018 05:12 AM

thank you for taking the time to complete this review. we appreciate the 5 star rating. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
KY
gravatar
Kathryn Y.
Bridgewater, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent communication and service
Excellent customer service and explaint of all services
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/22/2018 07:50 AM

thank you for choosing empire hyundai to service your vehicle. we appreciate the 5 star review. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AC
gravatar
Adam C.
Tiverton, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Service
Francis is always a pleasure to deal with! His explanations are very clear.
The service dept washed instead of vacuumed my car(oops)... but the outside was clean!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/18/2018 07:39 AM

thank you for the positive review. i would like to apologize for the error in washing your vehicle 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CP
gravatar
Carol P.
Tiverton, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
excellent service
fast and courteous service ! Will definetly be back!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/18/2018 07:01 AM

we appreciate the positive review and look forward to your future service.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BS
gravatar
Beverly S.
Johnston, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
No long wait for service
No long wait for service,and everyone was courteous.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/12/2018 09:13 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Providence, RI
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
I have nothing but good things to say the Customer service is excellent every time I get my car serviced.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/08/2018 07:47 AM

thank you for the continued business and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LM
gravatar
Luzia M.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I have no completes service was great
Excellent
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/08/2018 07:45 AM

thank you for the positive comments and 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
NB
gravatar
Noelia B.
Westport, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
Had great service when I went for a recal.
They even washed my car.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/04/2018 07:28 AM

thank you for taking the time to complete this 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The friendly staff!!:)
The staff is what keeps me coming back ...they always listen to what i have to say about my car!!!#awesomeservice
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 06/04/2018 07:27 AM

we appreciate the continued business and positive review

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
MR
gravatar
Michelle R.
Somerset, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Fantastic service
Great convenient service, friendly staff. Wouldn’t go anywhere else
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:53 AM

thank you for the 5 star review we appreciate your business 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AD
gravatar
Antonio D.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent customer service
had my oil changed and from the moment I drove in I was treated very well by the service rep.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:47 AM

thank you for allowing empire hyundai the opportunity to service your vehicle we appreciate the 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PE
gravatar
Pamela E.
Fall River, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Convenient hours/helpful, polite staff
Convenient hours/polite and helpful staff.
The facility us always clean☺
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:45 AM

we appreciate the positive comments and 5 star review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
East Freetown, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
The service members behind the desk are very good and quick with their work.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:44 AM

thank you for completing this review we appreciate the positive comments 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Westport, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Quick & efficient!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:42 AM

thank you for choosing empire hyundai service department 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DO
gravatar
Deann O.
Plymouth, MA
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service department
Jeff and Frank helped me and went above and beyond to accommodate my service needs; especially since my experience with sales was so horrendous. I truly appreciate how kind they were and for making sure My remote was programmed free of cost as i was told by the sales department it would be. They even gave me a free second set of key and remote. I’d advise people to separate their sales experience from the service department. I went to my appointment with negative expectations based on the sales department and it was the complete opposite. They acknowledged how far I traveled for the service too and wanted to make sure I was all set and wouldn’t have to come back. Thanks Jeff and Frank.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/31/2018 07:28 AM

thank you for taking the time to complete this review. we appreciate the positive comments in regards to your service experience. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
gravatar
Victoria M.
Fall River, MA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and helpful employees
I went into the service center for an oil change. I believe the employee’s name was Paul who walked me through the whole process as well as did some inspection on my car with me. I had a question about my brakes and he made sure he had a mechanic look at them to reassure me nothing was wrong. Overall it was a nice experience and I will return whenever I need to service my car.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:55 AM

thank you for the positive review. the gentleman the assisted you was frank 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DB
gravatar
Diane B.
Fall River, MA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Pleasantly surprised
I had avoided going to the dealership for service in the past because I was just fearful of being taken for a ride financially. But the service was great and the people were the best. Very friendly and personable staff!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/29/2018 04:26 AM

thank you for the positive review. we look forward to providing all your future service needs 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PP
gravatar
Pamela P.
Somerset, MA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service with a smile!
Friendly smiles, great communication and efficient service on a great product (so far as I can tell...it's new to me)...what else could I ask for?
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 05/24/2018 05:18 AM

thank you for the positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.