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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

Verified Customer
New Bedford, MA
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Needs improvement in cleaning up after repairs.
Great customer greeting with checking in and chevking out. Very friendly!
However, we had a break light replaced that Im assuming was broken during the repair and we were left with the broken glass and bulb in the trunk.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/28/2018 10:36 AM

we would like the opportunity to discuss your service visit please contact jeff white 508-673-7646 at your earliest opportunity. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AC
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Alan C.
Fall River, MA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Mr. Backlund
Reply to survey keep up the great work
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/23/2018 04:35 AM

thank you for completing this review. we appreciate the positive comments.

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
VM
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Vallerie M.
Bristol, RI
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
I love Empire Hyundai
Always professional, they really take care of you A through Z. They are nice, too. Everything gets done.

What more can I say!
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/19/2018 01:07 PM

thank you for completing and sharing this positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service department sucks.
Should take care of the costumers better. Make them want to come back. Be fair with pricing and get rid of the $115 service charge before the vehicle even enters the building.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/12/2018 09:21 AM

i would like to apologize for the poor service experience you received. i would like to discuss your service visit. please contact me at your convenience to discuss this issue. thank you for your time and i look forward to hearing from you. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
they did all of the things they said they would and washed my car for no additional charge
I was pleased with the services they performed on my car. I was informed of what they were going to do and they did it. Everyone was pleasant to deal with.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/09/2018 06:15 AM

our goal is to provide every customer with a 5 star review. any comments on what your advisor could have done to achieve this would be greatly appreciated 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LV
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Louis V.
New Bedford, MA
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast service
troubleshoot digital gauge cluster inop and oil change in one hour
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 03/08/2018 05:36 AM

thank you for allowing empire hyundai to service your vehicle

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
The magazines are pretty good in the waiting area and the cell phone charging area is a great idea.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/26/2018 03:49 PM

thank you for completing this review. our goal is to provide every customer with a 5 star service experience.any comments as to what your advisor frank could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JT
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John T.
Vineyard Haven, MA
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite and timely
Very satisfied
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/23/2018 12:37 PM

thank you for the positive review. we look forward to providing all your vehicle service 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2014 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Complimentary services
Frank did well keeping me happy with my first encounter with him as my service person.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:20 PM

thank you for completing this review i will let frank know

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LG
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Laura G.
New Bedford, MA
2015 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is great
Great fast place
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:09 PM

thank you for completing this review. our goal is to provide a 5 star service experience to every customer. any comments on what your service advisor could have done to achieve this would be greatly appreciated. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CA
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Carol A.
New Bedford, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service, friendly, & professional!!
Always pleasant and professional.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/12/2018 04:05 PM

thank you for completing this review and choosing empire hyundai. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DH
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Donald H.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super friendly
Very comforting to drop off my car and know it will be taken car of.
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/06/2018 01:02 PM

thank you for the additional comments and positive review 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
EP
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Eyveth P.
Providence, RI
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
The service is very good
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 02/05/2018 05:49 AM

thank you for taking the time to complete this review. we appreceate the 5 star score. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
BM
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Barbara M.
Tiverton, RI
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very. Nice. Professional.
Very. Good. Jeff rocks
Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/30/2018 04:19 AM

thank you for choosing empire hyundai 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dighton, MA
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Multiple Poor Experiences
Unfortunately, this will be the last time I take my car for service at this location. I was notified of a safety recall via email from Hyundai and on that email it stated " this procedure will be performed in your dealer’s service drive in less than 15 minutes at NO CHARGE to you". I called to schedule an 8:15am appointment for my vehicle and was assured by the appointment setter that it would be a quick visit. On the day of the appointment I dropped my car off and elected to wait since I was under the impression I would only be there a short time. After an hour went by I asked the employees at the front desk what was taking so long and expressed my dissatisfaction with the service time. I then showed the employee the email I received and explained to him how the appointment setter had reassured me it would be quick. After this discussion an employee immediately went to check on my car. Within minutes it was finished and driven out front for me. The reason I am providing this feedback is because a similar experience has happened to my at this location multiple times. It is my belief that this location is keeps cars on the lot for an extended period of time when performing safety recalls in order to upcharge the $115 labor rate to Hyundai corporate for repairs that should only take a brief time to complete. Because this has happened to me before it leads me to believe management does not value its customers time. I would prefer honest communication up front about expected service time in order to plan my day around the service. Aside from this experience, I've also received extremely poor recommendations from this location in attempts to gain future business. On my last trip, a female employee recommended I change my tires in order to have the newest tires with the best tread on the front two wheels of my front wheel drive Sonata. When I asked her if she was sure about this, she assured me that it is "ALWAYS in the best interest to have the most tread of a front-wheel drive vehicle". Not only is this information completely inaccurate, it is also an EXTREMELY dangerous recommendation to a customer. I have an infant son who rides in my car frequently. To an unassuming customer who does not know the tires with the best tread should go on the back of the car, this recommendation could have been taken and subsequently put them or their FAMILY at risk. To put a cherry on top of all of this, I have been asking the location to change the name of the account into my name instead of my wife's but for the past two years they've been unable to make that happen.
Not Recommended
JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 01/22/2018 11:00 AM

please contact me to discuss your service visit. 

Jeffrey Mello
Service Director
508-673-7646 x 238
Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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