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SureCritic / Hyundai Dealer / Empire Hyundai / FRANCIS E WILLIAMSON
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FRANCIS E WILLIAMSON

SERVICE CONSULTANT
Empire Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(454 reviews)
69

Reviews of FRANCIS E WILLIAMSON

JF
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Judith F.
Fairhaven, MA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Positive Review
Everything was handled very professionally, on time and politely. I am extremely satisfied with my Hyundai Sonata and the dealership. I would most certainly recommend them to a friend.
Recommended
MARIO A M. from Empire Hyundai responded on 04/26/2021 02:31 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Expert service
Maintenance was completed timely and professionally, as always. Frank was very patient and courteous in explaining the work that was to be done for which, as a senior woman, I greatly appreciated.
Recommended
MARIO A M. from Empire Hyundai responded on 04/26/2021 02:31 PM

Thank you so much for the five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Excellent service
Recommended
MARIO A M. from Empire Hyundai responded on 04/17/2021 08:21 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Barrington, RI
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service w/Frank
I have been a customer of Empire Hyundai service since 2016. I have always received excellent service. Frank always goes above and beyond to provide great customer service.
Recommended
MARIO A M. from Empire Hyundai responded on 04/16/2021 07:49 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
AA
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Audrey A.
New Bedford, MA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Reasonable,Friendly
Ive been buying from Empire since 2000 and bought about 6 cars from them and they will work with you and give you the best value that will fit your budget and get on the road to enjoy life.So go and see for your self.I know there the best deal in the city.
Recommended
MARIO A M. from Empire Hyundai responded on 04/12/2021 10:04 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
LL
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Linda L.
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Never pressured into buying or getting something additional repaired if need be
Recommended
MARIO A M. from Empire Hyundai responded on 03/30/2021 01:35 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
NG
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Natalie G.
Acushnet, MA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service. The staff is always very friendly and helpful .
Great service and very helpful staff
Recommended
MARIO A M. from Empire Hyundai responded on 03/29/2021 05:09 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
CD
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Charlie D.
Warren, RI
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service dept is awesome
Recently I had a problem with my vehicle.
Everyone in service worked hard to find the problem; they did and it was fixed in a timely manor.
Jeff white service manger is always there to listen to your vehicles problems.
Recommended
MARIO A M. from Empire Hyundai responded on 03/18/2021 07:06 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Somerset, MA
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Empire Hyundai Fallriver Massachusetts
Frank in the service dept is excellent.
Service department overall is excellent
Timely repairs freindly staff.
Sales department gives you the typical new car run around sales bullshit i went in with my 2018 Tuson last summer with cash got the run around and i just ended up leaving. I ended up leaving and buying a brand new Ducati motorcycle $22000.00 CASH no sales dept bullshit. They gave me a price over the phone when i got to the dealership i paid the quoted price. Walked out 24hr priority mailed the $2200.00 check the next day motorcycle was delivered on day 3 best experience ive ever had in a dealership. Since the age of 21 i have bought all brand new vehicles 87 chevy Iroc. 2 brand new Isuzu troopers 91and a 95. Brand new 2014 Hyundai sonata. Brand new 2017 Hyundai Tuson. Brand new 2018 Hyundai Tuson . went to upgrade to a. Brand new 2019 Hyundai Tuson got the typical new car run around (ive got to check w/manager) bullshit after they quoted a price. Typical dealership b.s Empire Sales department needs to set itself apart from other dealers.Ducati sales dept was excellent so i bought i a motorcycle there instead of the new Tuson i had my eye on. The Ducati is The best money ive ever spent on a vehicle.WITHOUT any sales bullshit. Their sevice sales and accessories personal are all top of thre line associates . FRANK in the service department is outstanding as is the service department at Empire Hyundai. My thanks to the sales department for the run around though without them i would not have this SMOKING HOT 2021 DUCATI. THANKS. Mark
Recommended
MARIO A M. from Empire Hyundai responded on 03/17/2021 05:00 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service text.are great ,and very helpful
I was very pleased with the service and getting my car back before the end of the day . with all the craziness that's been going on these guy's have been doing a great job.
Recommended
MARIO A M. from Empire Hyundai responded on 03/16/2021 02:58 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Dartmouth, MA
2016 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2021
verified customer Verified Customer
Category: Service
Excellent service!
I was very satisfied with the results. Frank was very helpful during the time I spent waiting for my vehicle and explained in detail all the work performed.
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2021
verified customer Verified Customer
Category: Service
Excellent service
II would highly recommend this dealership to everyone they Friendly polite Very professional
Recommended
Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
RT
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Robert T.
Fall River, MA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great personal
Everything went well was an overall good experience
Recommended
Jeffrey W. from Empire Hyundai responded on 02/19/2021 07:35 AM

Thank you for your 5 star review . 

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
The service department is great. Frank Williamson is honest and knowledgeable in the repairs my car needs. The work is performed in the time frame they say.
Recommended
MARIO A M. from Empire Hyundai responded on 02/12/2021 01:21 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service text.are great
They did a great job and got my vehicle back sooner then excepted .
Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:11 AM

Thank you so much for your five star review .

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
Verified Customer
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service! Alerted me my tires needed to be rotated and helped to maintain the drivability of my Tucson. Thanks Frank!
Recommended
MARIO A M. from Empire Hyundai responded on 02/02/2021 05:11 AM

Thank you so much for your five star review.

Employees worked with
avatar
FRANCIS E WILLIAMSON
SERVICE CONSULTANT
DF
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Diane F.
Fall River, MA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
The service department is excellent and the place is clean and comfortable. They complete service in a timely manner and give professional advice about your car.
Recommended
MARIO A M. from Empire Hyundai responded on 01/21/2021 12:22 PM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
JR
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Jennifer R.
Warren, RI
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always a good experience
Always a good experience
Recommended
MARIO A M. from Empire Hyundai responded on 01/21/2021 04:41 AM

Thank you so much for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
SC
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Sreypouv C.
Providence, RI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Maintenance service feedback
Great staff and service
Recommended
MARIO A M. from Empire Hyundai responded on 01/19/2021 12:38 PM

Thank you for your five star review.

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
PO
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Pamela O.
Fall River, MA
2007 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nothing but the best!
Frank and his team were AMAZING! Not only did they fix my brakes, they also found a bulb that was blown (and replaced it) and found a defect in my tire. Nothing but the best from Empire Hyundai!
Recommended
MARIO A M. from Empire Hyundai responded on 12/21/2020 11:52 AM

Thank you so much for your five star review

Employees worked with
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FRANCIS E WILLIAMSON
SERVICE CONSULTANT
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