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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Jacob Mahar
JM

Jacob Mahar

Accessories Manager
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(240 reviews)
96

Reviews of Jacob Mahar

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Verified Customer
Boise, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
verified customerVerified Customer
Category: Service
McMillen Jacobs 2017 F350
After Purchasing and having a service body poorly installed by a vendor, Mike Hedden and "All" of the service department that was involved in getting the truck repaired and some additional upgrades made to the truck on a very tight timeline, I have to say that you guys are awesome. Some of the best customer service I have seen. Thank You!
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAY M.
Rathdrum, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
verified customerVerified Customer
Category: Service
job always done correct
done correct the first time
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JA
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JEFFREY A.
Osburn, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
verified customerVerified Customer
Category: Service
service
fast and thorough>
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
CC
CURT C.
Ford Super Duty F-250 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/04/2024
verified customerVerified Customer
8
Category: Service
4 tire change
4 tire change quote was competitive with other shops I quoted with. They changed 4 tires and replaced a sensor without any issues. Very please with the level of service I received.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 03/04/2024 12:20 PM

Thank you for choosing Mike White Ford of Coeur d'Alene, Curt! We're thrilled to hear that you found our tire change quote competitive and that we were able to replace the sensor without any issues. Providing top-notch service is always our goal, and we're delighted that we could meet your expectations. We appreciate your business and look forward to serving you again in the future! Have a great day!

Employees worked with
JM
Jacob Mahar
Accessories Manager
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2023
verified customerVerified Customer
7
Category: Service
Running board replacement
Easy to make appointment BUT I had to go to the dealer on my own to find out if the replacement parts were in. Repair was quick once everything got ironed out. Can only rate 4 stars because of dealer not letting me know parts were in
Abigail B. from Mike White Ford of Coeur d'Alene responded on 06/24/2023 01:03 AM

We apologize for any inconvenience you may have experienced. We understand your frustration and are happy to hear that the repair was completed quickly. We will make sure to improve our communication when parts are available for any future service. We appreciate your business and hope to see you again soon."

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:40 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details. 

Employees worked with
JM
Jacob Mahar
Accessories Manager
Verified Customer
Coeur D Alene, ID
Ford Bronco
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2023
verified customerVerified Customer
10
Category: Service
Good service
Brought vehicle in the morning, out in the afternoon, called when completed and did nice work
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for taking the time to share your experience with us. We are glad to hear that you were able to get your vehicle in and out quickly and that you were satisfied with the work that was done. We strive to provide excellent customer service and we are glad that we were able to meet your expectations.

Employees worked with
JM
Jacob Mahar
Accessories Manager
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Verified Customer
Spokane, WA
Ford F-53 Motorhome Stripped Chassis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/28/2023
verified customerVerified Customer
9
Category: Service
Our truck had a recall that I could get No dealer in the PNW to help. Mike White Ford DID.
Mike White Ford was the only dealer who was willing to tackle the recall required by Ford, There work was quick, and they kept in constant contact with myself on the time frame in which they were going to be able to complete the repair. They understood our urgency as this was our only service truck and we also had customers who were waiting for us. Big thanks to their service department on getting us in and out ASAP.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:54 PM

Anonymous, thank you for the kind review. We're so glad that we were able to take care of your review and get your service truck safely back on the road! Thank you for trusting Mike White Ford of Coeur d'Alene. 

Employees worked with
JM
Jacob Mahar
Accessories Manager
Verified Customer
Coeur D Alene, ID
Audi A3
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/17/2020
verified customerVerified Customer
Category: Service
Good service
We got what we needed
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/19/2020 09:24 AM

Anonymous, thank you for the good review! We're so glad that we were able to meet your needs! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
JM
Jacob Mahar
Accessories Manager
RG
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ROBERT G.
Rathdrum, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2019
verified customerVerified Customer
Category: Service
New customer review
Everyone I dealt with at Mike White Ford was professional and pleasant to deal with. From the salesman to those in the service department. I would highly recommend Mike White Ford as a place to do business.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/08/2019 09:26 AM

Robert, thank you for the great review! We're so glad that you had a great first experience with us and are so glad that you found us to be professional and pleasant. We look forward to serving you in the future and ensuring a full 5 star experience for you!

Employees worked with
JM
Jacob Mahar
Accessories Manager
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Verified Customer
Missoula, MT
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
verified customerVerified Customer
Category: Service
2017 Ford 150
Do good work
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
MG
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MARCY G.
Newman Lake, WA
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2018
verified customerVerified Customer
Category: Service
Friendly Staff
Jacob and Claudia in accessories are awesome. Great customer service! Do have concerns with length of time to get into service for repairs though. I feel 2 weeks out is ridiculous before you can get into the shop when your car has an issue. I think this needs to be evaluated and resolved! I can see a couple days but not 2weeks+.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
LF
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LANCE F.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2018
verified customerVerified Customer
Category: Service
Top
Great job,well done
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
HC
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HARRY C.
Davenport, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/15/2017
verified customerVerified Customer
Category: Service
very people friendly
it just took too long.. the wait was long
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
RM
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RUSSELL M.
Kingston, ID
Ford F250
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/21/2018
verified customerVerified Customer
Category: Service
Polite customer service
Customer service is great , work is great , just didn’t get a few things I was told I was going to get.
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
Verified Customer
Coeur D'Alene, ID
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/23/2018
verified customerVerified Customer
Category: Service
Not very skilled
I was told by the service guys that they could complete some work for me so I scheduled a time and discussed with the scheduling people what I wanted. When I got there they said they could not do it, but they had an alternative. There alternative did not meet what I was trying to accomplish in the first place, which I did not know at the time. When they finished, it was not what I wanted. And they said what I wanted was not possible. In about 10-15 minutes in their parking lot I was able to do the programming myself by using youtube. needless to say, they did not try or look into the options. There was no reason to pay them for anything, I could have done it all myself in less. time. Everyone I spoke with was very nice and asked if they could do anything for me which was nice. But the reason I was there was to get my truck fixed. If everyone wasn't so nice, it'd be a 1 star.
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
GV
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GUY V.
Hayden, ID
Ford Explorer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/28/2017
verified customerVerified Customer
Category: Service
Problem not fixed
Our new Explorer heated passenger seat barely gets warm. Write off: No codes found. So what does that mean? There is no fix?
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAMES M.
Rathdrum, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/03/2018
verified customerVerified Customer
Category: Service
Problem that cant seem to be corrected
You keep asking the wrong person for a review. Take me off your list or whatever.....
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
MJ
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MORRIS J.
Hayden, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/09/2018
verified customerVerified Customer
Category: Service
Parker ford is great but Ford is way below my expectations.
When I bought my truck we noted how poorly the leather seats were sewn. Ford said I had to let a local upholstery shop try to fix the problem--a big fail.
You person at Parker took piks of the seats and sent them to Ford and they sent new seat covers and had my truck for another 2 days and the seats look worse than the one that were replaced--obviously your people saw that and supposedly took more piks knowing I would not accept them.
I was told that a factory rep will be there at the end of February and we need to meet with them.
I looked at the trucks on the line and the seats look good. If I had my way I would fire the inspector at the plant for allowing such shoddy workmanship leave. When you spend 50K for a truck you expect the seats to look like fine furniture not something that came from a Tijuana upholstery shop.
I have owned Dodges for the last 20 years and decide to give Ford another try, I have had Fords in the past and NEVER experienced anything like this.
I don't know what Ford is willing to do to make this right but they need to step up.
I don't have a problem with Parker--you have been very helpful and I know your hands are tied but maybe its time for the general manager or district manager to step in.
The above 1 star rating is on Ford Motor Co. not Parker you guys get a 5 star. Everyone I have had dealing with there has been great.
Your GM or DM can contact me at 509 496 0122(my cell)
Thank you
Morris and Sandra Jaskula
Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
BH
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BRIAN H.
Coeur D Alene, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/07/2017
verified customerVerified Customer
Category: Service
Lol service dept. Is a joke
I find it pathetic that i brought my truck in 3 times for brakes squeeking only to be told their fine thats what fords do. When we decided we wanted to change brake pads just because we were told rotors and pads were bad. How is that possible when we brought it in 3 times prior. Yes the rotors were taken care of but thank God we went with out gut feelings on our brakes otherwise something horrible could of happened. Oh and by the way you guys always said brakes wete good. So stop saying you recommended them. We insisted on them. I would NEVER recommend your service dept. In fact i will continue telling people our issues with you. Shame on you guys for not doing your job.
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
JM
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JAMES M.
Rathdrum, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2017
verified customerVerified Customer
Category: Service
Cant get it right
Call me and I will explain how bad you really are!
Not Recommended
Employees worked with
JM
Jacob Mahar
Accessories Manager
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