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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

HB
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Henry B.
Bay Shore, NY
2009 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Car care.
Good service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/24/2016 07:20 AM

Henry, Thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
LF
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Lisa F.
North Babylon, NY
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible experience
Always have an issue from the day I bought my car.
Not Recommended
John G. from Atlantic Hyundai responded on 06/24/2016 08:33 AM

Hi Lisa,

I just wanted to reach out and let you know i am concerned with what had happened on your service visit. I pulled the repair ordered and reviewed it for a seconbd time and still feel the brakes need attention. If there is a time when you could visit the dealership and we can inspect brakes together please let me know. Your safety is my concern..

john

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Holbrook, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Advisor goes above and beyond
John Grosso is the reason we keep coming back. He is patient, explains everything and makes the customer confident that they are being treated fairly.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/24/2016 07:10 AM

Brian, Atlantic Hyundai appreciates your business, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
MG
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Michele G.
Massapequa, NY
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Atlantic Hyundai is the Best!
Yes I would recommend highly due to the quick and caring customer service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/16/2016 05:45 AM

Michele, Atlantic Hyundai appreciates your business, thank you for taking the time to provide feedback on your service Visit with John Grosso. Please continue to work with John for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CK
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Christopher K.
Bay Shore, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I have all my maintenance done here.
John Grosso is the best service rep around
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/16/2016 05:18 AM

Christopher, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Plainview, NY
2008 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mr
The prices r too high
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/17/2016 11:43 AM

Stewart, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JP
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JOSEPH P.
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
105,000.mile service
The car was thouroughly checked out, John Grasso informed.me of all the issues in a prioritized order and a cost estimate that was spot on
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/13/2016 05:24 AM

Mr, Perez, thank you for taking the time to provide feedback on your last service visit. Please continue to work with John Grosso for all of your future service needs. Atlantic Hyundai appreciates your business.

Employees worked with
JG
JOHN J GROSSO
RO
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Rosa O.
Brentwood, NY
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
Great job
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/11/2016 05:56 AM

Rosa, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all future service needs.

Employees worked with
JG
JOHN J GROSSO
SA
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Sheila A.
Huntington, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Service Advisors
My service experiences have been great.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/11/2016 05:53 AM

Shelia, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. Please continue to work with John Grosso for all future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Wantagh, NY
2015 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Department
Had to call three times and no one could tell me if my car was ready to be picked up. in addition we were on hold for over 15minutes and no one came back to us.
I had to finally walk in to the service department to find out the status of my car. Not very professional! I left my car at the service center the night before for an oil change and inspection with a suggestion to get an alignment. It took over 4 hours before I got my car back.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/06/2016 05:01 AM

Steven, Atlantic Hyundai Service would like to apologize for the inconvenience during your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AI
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Alyssa I.
West Islip, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
The service manager John Grosso
Always helpful and very nice
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/06/2016 05:16 AM

Alyssa, thank you for taking the time to provide feedback on your last service visit, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Massapequa, NY
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Manager
Need better communication between employees and customers
Not Recommended
Employees worked with
JG
JOHN J GROSSO
FG
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Francine G.
Oakdale, NY
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JOHN GRASSO makes my car experience easy.
YES!!!
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/03/2016 01:23 PM

Francine, John Grosso and our Atlantic Hyundai Service team appreciate your business. please continue to work with him for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JL
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Joan L.
Seaford, NY
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
great service
We really appreciate everything Mr Grosso fid to make our service experience a truly great one.
Recommended
John G. from Atlantic Hyundai responded on 05/27/2016 06:48 AM

THANK YOU SO MUCH FOR A WONDERFUL REVIEW

Employees worked with
JG
JOHN J GROSSO
JA
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Josephinejames A.
Holbrook, NY
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
this place is not great
i woulg suggest when a mechanic says a part is ng with ex amount of dollars.the customer should have a right to see the parts.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/03/2016 04:39 AM

James, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai apologizes for the concerns you experienced during your last visit, we are currently reviewing the visit.

Employees worked with
JG
JOHN J GROSSO
LM
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Larry M.
Lindenhurst, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2016
verified customerVerified Customer
Category: Service
Spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
Recommended
Employees worked with
JG
JOHN J GROSSO
SA
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Santos A.
Bay Shore, NY
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Yes
Recommended
Employees worked with
JG
JOHN J GROSSO
MM
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Michael M.
Farmingdale, NY
2013 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Qualified staff and have the answers
Clean shop and helpful staff makes all the difference
Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
Central Islip, NY
2016 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
customer satisfaction
friendly and professional
Recommended
Employees worked with
JG
JOHN J GROSSO
DM
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Debra M.
Lake Ronkonkoma, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, informative.
It's never pleasant to spend a Saturday morning having car serviced, but staff was friendly, kept me informed, apologized for the wait, etc...they made the experience as pleasant as possible.
Recommended
Employees worked with
JG
JOHN J GROSSO
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