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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

TF
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Thomas F.
Central Islip, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/11/2018
Service Type: Repair
Category: Service
Fast & efficient
The service was fine in a half hour less than estimated
Recommended
ASIA R. from Atlantic Hyundai responded on 09/12/2018 07:47 AM

Thank you for your feedback. We apologize your service experience was not one that you’d hoped it to be. I will be reaching out today by phone to speak on ways we can improve. We strive to provide a certain level of service and hope to reconcile the situation. 

ABIGAIL L. from Atlantic Hyundai responded on 09/20/2018 12:50 PM

Thomas,
Thank you for taking the time to speak with me today and giving us a second chance. We appreciate your feedback

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Patchogue, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
verified customerVerified Customer
Category: Service
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
As long as I can get in and get out in a timely fashion, I will keep on coming in for service !!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2018
Service Type: Maintenance
Category: Service
Need better service
Need better service
Not Recommended
ABIGAIL L. from Atlantic Hyundai responded on 06/16/2018 04:55 AM

Good morning, 

  My name is Abigail I'm the client care specialist at Atlantic Hyundai service. I want to thank you for taking the time to fill out the survey. We apologize about the inconvenience and the wait time. I will be giving you a call regarding your service.

Employees worked with
JG
JOHN J GROSSO
PL
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Patricia L.
Bay Shore, NY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2018
verified customerVerified Customer
Category: Service
Happy
Seem to resolve my problem hopefully they keep their word
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/03/2018
Service Type: Maintenance
Category: Service
Always leave unhappy
Won’t be coming back anymore
Not Recommended
ASIA R. from Atlantic Hyundai responded on 04/04/2018 09:08 AM

Thank you for your feedback, we will use this information to improve the quality of service we provide. Communication is a key factor in our industry and we regret that we let you down. We are sorry that your experience with our service department was below average. We hope that in the future we can prove to you our dedication to our customers and making sure they are satisfied with our business. 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2017
verified customerVerified Customer
Category: Service
Very Happy with my Service
John got me in and out quickly.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/03/2017
Service Type: Repair
Category: Service
Fast Oil Change
Tire pressure wasn't checked and the car wasn't washed...maybe next time
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/06/2017 04:10 AM

THANK YOU FOR THE REVIEW

JOHN J G. from Atlantic Hyundai responded on 10/07/2017 07:48 AM

THANK YOU

Employees worked with
JG
JOHN J GROSSO
GC
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Giacomo C.
Islip, NY
2017 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
verified customerVerified Customer
Category: Service
Rescore
Problem was resolved after my last visit.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2017
Service Type: Repair
Category: Service
Tec. not paying attention to problem.
Today is my 3rd visit to correct engine light after recall to update ECM.
Recommended
JOHN J G. from Atlantic Hyundai responded on 09/15/2017 04:15 AM

THANK YOU FOR YOUR REVIEW. YOUR INPUT IS IMPORTANT. WE STRIVE FOR 5 STRS HERE.

Laura L M. from Atlantic Hyundai responded on 10/27/2017 12:35 PM

We thank you and appreicate your business and look forward to your next visit. 

Employees worked with
JG
JOHN J GROSSO
JL
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Joseph L.
East Northport, NY
2011 Hyundai Sonata Hyb
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/12/2017
Service Type: Repair
Category: Service
Issue surrrounding misplaced screws resolved.
Returned to dealer upon finding 2 screws left in cowl during previous service visit. Told they were mistakenly left there by technician and came from air filter during last visit. Technician had replaced with new ones at that time. All good and once again, John Grasso rectified the matter expeditiously and professionally. Thanks again, John !!
Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:39 AM

thank you for the review. i met with you today to resolve the issue with the screws. lets continue to work together in the future.

Employees worked with
JG
JOHN J GROSSO
PD
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Patricia D.
Kings Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2017
verified customerVerified Customer
Category: Service
Manager friendly and knowlegeable comfortable waiting room
Car runs real good now
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/07/2017
Service Type: Repair
Category: Service
Waiting area is comfortable
Managers r friendly but vehicle svc questionable
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/13/2017 04:47 AM

PATRICIA, IM SORRY TO HEAR ABOUT THE WATER LEAK. PLEASE REACH OUT AT YOUR EARLIEST CONVIENCE SO I CAN SCHEDULE THE REPAIR TO BE COMPLETED

Employees worked with
JG
JOHN J GROSSO
VJ
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Veronica J.
West Babylon, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Review follow-up
Good customer service follow-up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2016
Service Type: Maintenance
Category: Service
Service follow up
I will go elsewhere unless manufacturer issue.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/13/2016 06:30 AM

Mrs, Jennings thank you for taking the time to provide feedback on your last service visit. We will contact you to review how we could have improved your last service visit with John Grosso.

John G. from Atlantic Hyundai responded on 10/17/2016 04:33 AM

THANK YOU FOR THE PERFRECT REVIEW. ITS MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
LM
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Larry M.
Lindenhurst, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2016
verified customerVerified Customer
Category: Service
Spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2016
Service Type: Repair
Category: Service
see note
see prior note
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/24/2016 12:08 PM

Larry, thank you for taking the time to provide feedback on your lasts service, the visit is under review. Atlantic Hyundai apologizes for any inconvenience this may have caused.

John G. from Atlantic Hyundai responded on 05/24/2016 01:05 PM

THANKS FOR TAKING THE TIME TO SPEAK TO ME TODAY. I REALLY APPRECIATE IT

Employees worked with
JG
JOHN J GROSSO
EB
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EVENS B.
Deer Park, NY
2014 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/10/2015
verified customerVerified Customer
Category: Service
Waste of time
I've complained about my cars performance and all I get in response is that this is how the car was built. For it to have issues with the idle and with torque. That to me is unacceptable. Of course the car is operational but it all comes down to assurance and dependability. To buy the same car twice in two years and every car I've gotten had some issue. I'm sorry hyundai but keep it real you don't care for your customers.
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2015
Service Type: Maintenance
Category: Service
Hate this dealership
Really bad experience with the car
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 11/10/2015 05:28 AM

Mr, Boursiquot, We have worked in the past on the concerns that you are having with the Elantra. Jonathan Roque has been working with HMA on the concerns you have experienced and will continue to
offer great service for you. Atlantic Service will forward on your comments about the car to Hyundai and escalate your concerns.

Employees worked with
JG
JOHN J GROSSO
MC
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MARIE C.
Huntington Station, NY
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2015
verified customerVerified Customer
Category: Service
Caring Service Staff
I love the service so much that I drive to Atlantic in West Islip from Huntington.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/15/2015
Service Type: Maintenance
Category: Service
Good but slow
Title says it all. Busy day but not on top of what car was done and what car still needed service.
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/17/2015 09:50 AM

Marie, Thank you for taking the time to speak to me today, Atlantic Hyundai appreciates your business. Please feel to continue to work with John Grosso for all future service needs just not on a Monday!! as per our conversation I will be sending out a thank you letter.

Employees worked with
JG
JOHN J GROSSO
TS
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THOMAS S.
Patchogue, NY
2011 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/08/2014
verified customerVerified Customer
Category: Service
seriously???
that's your answer....
Not Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2014
Service Type: Repair
Category: Service
they create the problems
they create the problems and make you wait and pay for them to fix it...
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/06/2014 03:05 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

TIMOTHY T. from Atlantic Hyundai responded on 05/12/2014 03:56 PM

Thomas, Atlantic offers a full range of transportaion, shuttle and or rental assitance. Please feel free to request any one of these services when at Atlantic Hyundai.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
West Islip, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service dept
The service department is just wonderful everyone there is so nice and the manager is very helpful I love the service department the people in sales though for cars they seem very shady and I don’t like that
ERIKA D. from Atlantic Hyundai responded on 02/19/2022 05:05 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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Cathylyn G.
Deer Park, NY
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/20/2022
verified customerVerified Customer
7
Category: Service
customer service
After a terrible experience Erika reached out to me to help me resolve my issues. Erika was very apologetic and helpful in trying to resolve my ongoing car problems.
Employees worked with
JG
JOHN J GROSSO
MG
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Mary G.
West Islip, NY
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
I just want to compliment John Grosso and say thank you so much for all the help he has provided to me in getting my car serviced. I’ve had to bring my car in a few times and he is always so pleasant and takes the time to explain every detail of what is being worked on. He keeps me updated once they have diagnosed the problem and let’s me know as soon as the car is ready!
ERIKA D. from Atlantic Hyundai responded on 01/20/2022 07:22 AM

Thank you so much for the great review! Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bay Shore, NY
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Check in was very easy and it wasn’t a long wait
People were very nice Service was quick.
ERIKA D. from Atlantic Hyundai responded on 12/13/2021 03:56 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Huntington Station, NY
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service visit
Went for an oil change and headlight bulb change. Everything was done. Justin and the rest of the staff were extremely helpful.
ERIKA D. from Atlantic Hyundai responded on 12/05/2021 06:15 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
HJ
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Helen J.
Huntingtn Sta, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Exceptional Service
Thank you Tim T. and John G., once again for honesty, integrity and exceptional customer service on all of our vehicles.
Customer for life!
ERIKA D. from Atlantic Hyundai responded on 12/05/2021 06:16 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
CG
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Chris G.
West Babylon, NY
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Service as always!
I usually have John Grosso (for many years-this is my 2nd Atlantic Hyundai Sonata) and have always had a great experience! This time, I was assisted by his trainee Justin who did an amazing job! He is definitely following in John’s footsteps.
ERIKA D. from Atlantic Hyundai responded on 12/02/2021 06:54 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

 

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Hicksville, NY
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Justin was great as well as the service manager John.
ERIKA D. from Atlantic Hyundai responded on 11/29/2021 03:23 PM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
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