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JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

JB
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Jose B.
Brentwood, NY
2014 Hyundai Elantra Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor Service
I was the first in but came out with my car making a rattling sound.Then they tried to make me feel like I was crazy.but car is very quiet..Everytime I pressed on my gas it made a loud sound.At the end the tech drove my car so he can hear what I heard.They left a tube something to do with the gas loose.
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 04/12/2017 04:24 AM

IM SORRY THIS EXPERIENCE WAS POOR. WE STRIVE FOR 5 STARS. IF THERES ANYTHING IN THE FUTURE I CAN HELP WITH PLEASE REACH OUT

Employees worked with
JG
JOHN J GROSSO
BW
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Bronwyn W.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
My time is not important obviously
Hate Hyundai
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 01/23/2017 06:35 AM

Ms, Weeks, Atlantic Hyundai would like to apologize for the inconvenience you experienced during your last service visit. Intermittent problem are extremely difficult to isolate, we are currently confirming a repair on your car and will continue to monitor weather it is corrected.

Employees worked with
JG
JOHN J GROSSO
AN
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Andrea N.
West Islip, NY
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service
Car took 4 hours for a routine oil change, asked service consultant and when I scheduled the appointment to please have them look at my super fluid dispenser since it wasn't dispensing even when full. I picked my car up after being there for 4 hours and checked the wipers, it wasn't addressed. When I asked the service consultant he provided no assistance and just pushed me off to another consultant (to the one I originally told about the wipers) they mentioned dropping the car AGAIN and that they don't do loaner vehicles .. nothing but disappointment every time I use this service center. I leased 2 cars from this location but I am always left unhappy after using the service
Not Recommended
JOHN J G. from Atlantic Hyundai responded on 01/06/2017 09:40 AM

I APPRECIATE THE SURVEY AND SORRY YOU HAD A BAD EXPERIENCE. IF THERES ANYTHING I CAN DO IN THE FURTURE, PLEASE REACH OUT

TIMOTHY T. from Atlantic Hyundai responded on 01/10/2017 08:23 AM

Andrea, thank you for taking the time to speak to me today, hope I was able to share with you the issues that might have impacted the visit and the follow up for our service staff. Please feel free to contact me for any future service visits you may need.

Employees worked with
JG
JOHN J GROSSO
BM
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Bruce M.
Islip, NY
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
left my car dirty
left my car dirty
Not Recommended
John G. from Atlantic Hyundai responded on 11/07/2016 08:11 AM

THANK YOU FOR THE REVIEW. WE STRIVE FOR 5 STARS.IM SORRY THAT YOUR CAR WAS LEFT IN THAT CONDITION BUT PLEASE GIVE ME THBE OPPURTUNITY TO MAKE THIS BETTER

Employees worked with
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JOHN J GROSSO
ES
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Eileen S.
North Babylon, NY
2016 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Very poor service Maintenance
Already commented at length!
Not Recommended
John G. from Atlantic Hyundai responded on 11/01/2016 04:20 AM

EILEEEN, IM SORRY FOR YOUR BAD EXPERIENCE HERE AT ATLANTIC HYUNDAI. YOUR FEEDBACK IS IMPORTANT TO US. PLEASE FEEL FRIEND TO REACH OUT TO ME IF THERES ANYTHING I CAN DO TO MAKE YOUR FUTURE VISITS BETTER

Employees worked with
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JOHN J GROSSO
Verified Customer
West Islip, NY
2010 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Expensive oil change
Everytime they check your car there is always something wrong that needs to get fixed.
Not Recommended
John G. from Atlantic Hyundai responded on 11/01/2016 04:22 AM

MR KUPER, IM SORRY THAT YOUR UPSET ABOUT YOUR LAST SERVICE VISIT. I STRIVE FOR 5 STARS. PLEASE REACH OUT TO ME IF THERES ANYTHING YOU FEEL I CAN DO BETTER NEXT TIME

Employees worked with
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JOHN J GROSSO
DT
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Donna T.
Bay Shore, NY
2012 Hyundai Veloster
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No phone call after servicing
Went for oil change and a few minor issues. By 5:00 pm we hadnt received a call that car was done so went to see. Place was closed and we had to argue to get car because it was needed for next day to get to work.
Not Recommended
John G. from Atlantic Hyundai responded on 10/15/2016 03:51 AM

DONNA,
SORRY FOR THE MISCOMMUNICATION. WE STRIVE FOR 5 STARS. PLEASE GIVE ME A CALL AT YOUR EARLIEST CONVIENENCE AND I WILL BE SURE TO GO OVER THE EDNTIRE VISIT. THANK YOU AGAIN

Employees worked with
JG
JOHN J GROSSO
VJ
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Veronica J.
West Babylon, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2016
verified customerVerified Customer
Category: Service
Review follow-up
Good customer service follow-up.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/12/2016
Service Type: Maintenance
Category: Service
Service follow up
I will go elsewhere unless manufacturer issue.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/13/2016 06:30 AM

Mrs, Jennings thank you for taking the time to provide feedback on your last service visit. We will contact you to review how we could have improved your last service visit with John Grosso.

John G. from Atlantic Hyundai responded on 10/17/2016 04:33 AM

THANK YOU FOR THE PERFRECT REVIEW. ITS MEANS SO MUCH

Employees worked with
JG
JOHN J GROSSO
KB
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Kevin B.
Massapequa Park, NY
2009 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nys inspection
See my comments on previous page
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 10/12/2016 01:08 PM

Kevin, nice speaking with you today, Atlantic Hyundai looks forward to working with you for all of your future repairs on your new 2017 Sonata. Please continue to work with John Grosso for all of your service needs.

Employees worked with
JG
JOHN J GROSSO
KD
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Kathleen D.
Amityville, NY
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Worst service place
It is such a shame that I love my car so much because having to take it to the Hyundai service shop for something as simple as an oil change is the worst experience ever. They always find something else Wrong with the car and it takes forever! My car magically had a safety recall on it that needed to be done immediately yet I was never notified about the recall until I took it upon myself to bring it in. It's so unprofessional how some of the service employees are. If I didn't love my car so much this would be my last time dealing with them.
Not Recommended
John G. from Atlantic Hyundai responded on 10/05/2016 05:21 AM

KATHLEEN,

IM SORRY YOU HAD A BAD EXPERIENCE WITH THE SERVICE DEPARTMENT. I STRIVE FOR 5 STARS AND NOT SURE WHERE I FELL SHORT. YOUR FEEDBACK IS VERY IMPORTANT TO ME AND I APPRECIATE YOU INFO.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Brentwood, NY
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The wait time and lack of communication
Like I've said before. I waited almost 5 hours for service. I would have appreciated if someone told me that I should have some pick me up because it will take long.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 09/06/2016 03:33 PM

Angela, Atlantic Hyundai appreciates your business, thank you for taking the time to provide feedback on your last service experience please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
LB
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Linda B.
Deer Park, NY
2010 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
NOTHING
I WILL NOT COME BACK HERE AGAIN.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 08/26/2016 07:27 AM

Linda, Atlantic Hyundai would like to aplogize for the inconveinence you experienced during your last service visit, Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
JC
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Joseph C.
Smithtown, NY
2010 HYUNDAI SANTA FE
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/26/2016
verified customerVerified Customer
Category: Service
After six years I've had it with this dealership
Have nothing good to say, but you people have a bad way of appreciating dedicated customers like myself after using your since I purchased my Hyundai in 2010. You just lost a sucker! Trying to sell me services I did not need. I had your suggestions for certain parts verified by two other mechanics and guess what? I was correct in refusing you because I did not need the three items Atlantic claimed I needed, crooks!!!
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 07/27/2016 03:24 PM

Joseph, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai provides a multipoint inspection for all of our customer's on each service visit. All recommendations are given to our customer to provide future service needs.

Employees worked with
JG
JOHN J GROSSO
SF
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STEVEN F.
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor Customer service
Everyone should be made to feel their business is appreciated.
Not Recommended
Employees worked with
JG
JOHN J GROSSO
Verified Customer
Deer Park, NY
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
nothing
nothing more to say, I been here ever since I got my car and every experience is the same the price gouging is out of control
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/29/2016 02:02 PM

Theresa, Atlantic Hyundai would like to apologize for the inconvenience on your last service visit, Atlantic always performs a
multipoint inspection for the customer on every visit. These are all just recommendation at the time in which the car is in for service, we apologize that you disagreed with the findings.

Employees worked with
JG
JOHN J GROSSO
Verified Customer
North Babylon, NY
2010 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Get better mechanics
Not recommended go to my own shop
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/29/2016 01:58 PM

Kathleen, Atlantic Hyundai apologizes for the inconvenience you experienced when into our service department. We are currently reviewing your service visit. Please continue to work with John Grosso for all future service needs.

Employees worked with
JG
JOHN J GROSSO
LF
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Lisa F.
North Babylon, NY
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/21/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Horrible experience
Always have an issue from the day I bought my car.
Not Recommended
John G. from Atlantic Hyundai responded on 06/24/2016 08:33 AM

Hi Lisa,

I just wanted to reach out and let you know i am concerned with what had happened on your service visit. I pulled the repair ordered and reviewed it for a seconbd time and still feel the brakes need attention. If there is a time when you could visit the dealership and we can inspect brakes together please let me know. Your safety is my concern..

john

Employees worked with
JG
JOHN J GROSSO
JA
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Josephinejames A.
Holbrook, NY
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
this place is not great
i woulg suggest when a mechanic says a part is ng with ex amount of dollars.the customer should have a right to see the parts.
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 06/03/2016 04:39 AM

James, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai apologizes for the concerns you experienced during your last visit, we are currently reviewing the visit.

Employees worked with
JG
JOHN J GROSSO
LM
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Larry M.
Lindenhurst, NY
2012 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/25/2016
verified customerVerified Customer
Category: Service
Spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/22/2016
Service Type: Repair
Category: Service
see note
see prior note
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 05/24/2016 12:08 PM

Larry, thank you for taking the time to provide feedback on your lasts service, the visit is under review. Atlantic Hyundai apologizes for any inconvenience this may have caused.

John G. from Atlantic Hyundai responded on 05/24/2016 01:05 PM

THANKS FOR TAKING THE TIME TO SPEAK TO ME TODAY. I REALLY APPRECIATE IT

Employees worked with
JG
JOHN J GROSSO
KS
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Karl S.
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
I was trusting and was taken advantage of.
Charged for work that was covered by my warranty
Not Recommended
TIMOTHY T. from Atlantic Hyundai responded on 04/02/2016 11:11 AM

Karl, thank you for taking the time to provide feedback on your last service visit, your Service visit is under review. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs. Please contact us at Atlantic Hyundai 631-587-2470 ext 318.

Employees worked with
JG
JOHN J GROSSO
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