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SureCritic / Hyundai Dealer / Atlantic Hyundai / JOHN J GROSSO
JG

JOHN J GROSSO

Atlantic Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(874 reviews)
71

Reviews of JOHN J GROSSO

Verified Customer
Babylon, NY
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car service
Was a great experience ?
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/21/2021 07:17 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
MR
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Myrtelina R.
Levittown, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Experience and professionalism counts
Excellent and reliable service, provides peace of mind and is a welcome change .I will continue to recommend Atlantic Hyundai to my friends and family.
Recommended
ERIKA D. from Atlantic Hyundai responded on 01/03/2021 06:23 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
AI
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Alyssa I.
West Islip, NY
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Service sept is great
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/26/2020 07:46 AM

Alyssa, thank you for taking the time to provide feedback on your recent service visit, Please continue to work with John Grosso for all of your future service needs. 

Employees worked with
JG
JOHN J GROSSO
MD
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Mark D.
Merrick, NY
2019 Hyundai Kona Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Efficient and problem fixed
The service department is was efficient checking in...recall was fixed and.service rep called timely when car was ready...appears to take covid 19 social distancing serious...miss the coffee but understand..like that rarely have to go back for same problem..one and done..much better than other dealers (service dept)..
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/23/2020 02:47 PM

Mark Atlantic Hyundai thanks you for taking the time to provide feedback on your recent service please continue to work with John Grosso for all your service needs. 

Employees worked with
JG
JOHN J GROSSO
ES
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Edward S.
Bay Shore, NY
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
availability,service,timely matter things are done.
A dealership that has their act together.
Recommended
ERIKA D. from Atlantic Hyundai responded on 12/19/2020 05:39 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great experience
As always- easy check in, service on point, John Grosso as helpful as ever
Recommended
TIMOTHY T. from Atlantic Hyundai responded on 12/16/2020 08:47 AM

Brian, thank you for your business, John Grosso is looking forward to continuing working with you in the future. 

Employees worked with
JG
JOHN J GROSSO
RW
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Ruth W.
Ridge, NY
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Warm friendly & efficient service
Always courteous & efficient
Recommended
VICTORIA V. from Atlantic Hyundai responded on 12/14/2020 05:16 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
TM
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Thomas M.
Ronkonkoma, NY
2019 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
3.5 hours waiting for Oil change and Tire rotation after scheduled appointment.
I waited 3.5 hours for my first Oil change and Tire rotation. I tried again a few months later because I had a prepaid maintenance package. I left in disgust after 1.5 hours of waiting after checking on the status of my service. They told me that my oil change and rotation wasn't done, but they wanted to know if they should add a state inspection.
Another customer in the lounge stated that he was already waiting 3 hours for his oil change. Both of my service visits were scheduled in advance.
I believe that my prepaid maintenance package is pretty much useless because it's not worth it for me to travel to some distant dealer because I sure won't be back here.
Not Recommended
ERIKA D. from Atlantic Hyundai responded on 12/10/2020 05:45 AM

Thank you for taking the time to complete our survey. I apologize about the inconvenience we have caused. I will be contacting you regarding your visit

 

Employees worked with
JG
JOHN J GROSSO
AC
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Annette C.
West Islip, NY
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
It's always a pleasure
I use the service center for both my cars-they were also purchased there.
John Grasso is a pleasure to work with. Everything goes smoothly.
Recommended
JOHN J G. from Atlantic Hyundai responded on 12/02/2020 06:20 AM

Thank you for the review

Employees worked with
JG
JOHN J GROSSO
LJ
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Lynnann J.
Bay Shore, NY
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Atlantic Hyundai keeps my car running at its best!
My family has bought 5 cars from Atlantic Hyundai. All of the cars are great. We don't even think about going elsewhere. The cars are great. The prices are great. The service is great. And the people there are all great.
Recommended
JOHN J G. from Atlantic Hyundai responded on 11/18/2020 04:06 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Bohemia, NY
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
reliable work
Your work is always reliable ,service friendly .Prices seem to be rising
Recommended
ERIKA D. from Atlantic Hyundai responded on 11/06/2020 05:21 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service

 

Employees worked with
JG
JOHN J GROSSO
MM
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Michael M.
Patchogue, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Like s we’ll oiled machine
Ever visit to Atlantic Hyundai service has been on point. Highly recommended
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/23/2020 04:42 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
TZ
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Theresa Z.
Bay Shore, NY
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Everyone is friendly
Recommended
JOHN J G. from Atlantic Hyundai responded on 10/14/2020 08:55 AM

Thank you so much for the review

Employees worked with
JG
JOHN J GROSSO
Verified Customer
Sayville, NY
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Awesome service
So happy with my service
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/29/2020 05:45 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
DW
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Devione W.
Patchogue, NY
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Communication
Communicative, friendly & professional
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/18/2020 02:26 PM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
JT
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Joseph T.
Deer Park, NY
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service dept.
Dealing with John Grasso for years... The best
Recommended
VICTORIA V. from Atlantic Hyundai responded on 09/20/2020 03:18 PM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Employees worked with
JG
JOHN J GROSSO
AF
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Ann F.
Central Islip, NY
2012 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service
Don't know why it's only showing a 4.5 star review. I have it a 5 star review. For excellent service!
Recommended
ERIKA D. from Atlantic Hyundai responded on 09/17/2020 11:56 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
RM
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Raymond M.
West Babylon, NY
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
verified customer Verified Customer
Category: Service
Followup on negative service appt
I spoke with Abigail at Atlantic Hyundai. She was very professional & courteous. She’s definitely an asset to your company. She worked out my issue & I was very happy with the results. Thank u
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/04/2020
Service Type: Maintenance
Category: Service
Service appt was disappointing
I was disappointed on the way I was treated.
Recommended
ABIGAIL L. from Atlantic Hyundai responded on 09/05/2020 05:11 AM

Raymond,


Thank you for taking the time to complete our survey. I apologize about the lack of customer service that you received. I am looking into your repair order and will be contacting you 

Employees worked with
JG
JOHN J GROSSO
JC
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Josephine C.
West Babylon, NY
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent
EXCELLENT
Recommended
ERIKA D. from Atlantic Hyundai responded on 08/28/2020 05:35 AM

Thank you for the great feedback. Atlantic Hyundai is so glad to know that John Grosso provided you with great customer service. We appreciate your business and hope to continue to provide you with 5- star service 

Employees worked with
JG
JOHN J GROSSO
BP
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Barbara P.
Lindenhurst, NY
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always receive the best service!
I have been a Hyundai customer for over 20 yrs. Have worked with John Grasso in the service department and have never been disappointed. I feel he goes up and beyond. John explains everything in detail and stays in contact with you. Never had a bad experience with either Sue DeFalco in sales (bought all 6 of my Hyundais from her), nor with John & the sercice team.
Recommended
ERIKA D. from Atlantic Hyundai responded on 07/23/2020 06:49 AM

Thank you so much for the great review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve. 

 

Employees worked with
JG
JOHN J GROSSO
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