JG

JOHN J GROSSO

Atlantic Hyundai

Overall Rating

4.6

(874 reviews)

71

Reviews of JOHN J GROSSO

Verified Customer

Deer Park, NY

2011 Hyundai Sonata

06/27/2016

Service Type: Repair

Verified Customer

Category: Service

nothing

nothing more to say, I been here ever since I got my car and every experience is the same the price gouging is out of control

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/29/2016 02:02 PM

Theresa, Atlantic Hyundai would like to apologize for the inconvenience on your last service visit, Atlantic always performs a
multipoint inspection for the customer on every visit. These are all just recommendation at the time in which the car is in for service, we apologize that you disagreed with the findings.

Employees worked with

Verified Customer

North Babylon, NY

2010 Hyundai Sonata

06/27/2016

Service Type: Repair

Verified Customer

Category: Service

Get better mechanics

Not recommended go to my own shop

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/29/2016 01:58 PM

Kathleen, Atlantic Hyundai apologizes for the inconvenience you experienced when into our service department. We are currently reviewing your service visit. Please continue to work with John Grosso for all future service needs.

Employees worked with

PA

Pasquale A.

Islip, NY

2014 Hyundai Santa Fe S

06/25/2016

Service Type: Maintenance

Verified Customer

Category: Service

Service ok price bad

Service ok price bad

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/28/2016 05:34 AM

Pasquale, Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs.

Employees worked with

EA

Erik A.

Brentwood, NY

2015 Hyundai Sonata

06/22/2016

Service Type: Repair

Verified Customer

Category: Service

"The longest oil change "

?

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/24/2016 07:17 AM

Erik, thank you for taking the time to provide feedback on your last service visit, Atlantic Hyundai appreciates your business. We apologize for the car wash confusion when you were in for service, Atlantic Hyundai has sent out a voucher to you for you to have it taken care of.

Employees worked with

LF

Lisa F.

North Babylon, NY

2014 Hyundai Sonata

06/21/2016

Service Type: Maintenance

Verified Customer

Category: Service

Horrible experience

Always have an issue from the day I bought my car.

Not Recommended

John G. from Atlantic Hyundai responded on 06/24/2016 08:33 AM

Hi Lisa,

I just wanted to reach out and let you know i am concerned with what had happened on your service visit. I pulled the repair ordered and reviewed it for a seconbd time and still feel the brakes need attention. If there is a time when you could visit the dealership and we can inspect brakes together please let me know. Your safety is my concern..

john

Employees worked with

Verified Customer

Wantagh, NY

2015 Hyundai Sonata

06/03/2016

Service Type: Repair

Verified Customer

Category: Service

Service Department

Had to call three times and no one could tell me if my car was ready to be picked up. in addition we were on hold for over 15minutes and no one came back to us.
I had to finally walk in to the service department to find out the status of my car. Not very professional! I left my car at the service center the night before for an oil change and inspection with a suggestion to get an alignment. It took over 4 hours before I got my car back.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/06/2016 05:01 AM

Steven, Atlantic Hyundai Service would like to apologize for the inconvenience during your last service visit. Please continue to work with John Grosso for all of your future service needs.

Employees worked with

Verified Customer

Massapequa, NY

2016 Hyundai Sonata

06/02/2016

Service Type: Maintenance

Verified Customer

Category: Service

Manager

Need better communication between employees and customers

Not Recommended

Employees worked with

JA

Josephinejames A.

Holbrook, NY

2014 Hyundai Sonata

05/26/2016

Service Type: Maintenance

Verified Customer

Category: Service

this place is not great

i woulg suggest when a mechanic says a part is ng with ex amount of dollars.the customer should have a right to see the parts.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 06/03/2016 04:39 AM

James, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai apologizes for the concerns you experienced during your last visit, we are currently reviewing the visit.

Employees worked with

LM

Larry M.

Lindenhurst, NY

2012 Hyundai Sonata

ReScore Review™

05/25/2016

Verified Customer

Category: Service

Spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry

spoke with John He was very concerned about my issue. He was polite, professional, made me feel alot better. thanks. Larry

Recommended

Original Review

05/22/2016

Service Type: Repair

Category: Service

see note

see prior note

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/24/2016 12:08 PM

Larry, thank you for taking the time to provide feedback on your lasts service, the visit is under review. Atlantic Hyundai apologizes for any inconvenience this may have caused.

John G. from Atlantic Hyundai responded on 05/24/2016 01:05 PM

THANKS FOR TAKING THE TIME TO SPEAK TO ME TODAY. I REALLY APPRECIATE IT

Employees worked with

NI

Nancy I.

North Babylon, NY

2013 HYUNDAI ELANTRA

05/05/2016

Verified Customer

Category: Service

Inspection and oil change with appointment

I was in the dealership for an inspection and oil change for over 3 hours and I had an appointment. People were coming and going and I was still in the waiting room. I had to ask what was happening to get things moving. Normally I am satisfied, but this experience was not a pleasant one. I always tip too no matter what out of respect. I was not happy.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 05/09/2016 10:34 AM

Nancy, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, we apologize for the extended wait time in which the service visit took
please continue to work with John Grosso for all of your future service needs.

Employees worked with

KS

Karl S.

2015 Hyundai Sonata

04/01/2016

Service Type: Repair

Verified Customer

Category: Service

I was trusting and was taken advantage of.

Charged for work that was covered by my warranty

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 04/02/2016 11:11 AM

Karl, thank you for taking the time to provide feedback on your last service visit, your Service visit is under review. Atlantic Hyundai appreciates your business, please continue to work with John Grosso for all of your future service needs. Please contact us at Atlantic Hyundai 631-587-2470 ext 318.

Employees worked with

BR

Brian R.

Massapequa, NY

2014 Hyundai Genesis Co

02/06/2016

Service Type: Repair

Verified Customer

Category: Service

TAKE IT SOMEWHERE ELSE!!!!!!!!!!!!!

I knew I was in trouble when I made an appointment for a RECALL and the girls asked, "That's all you want? No oil change or anything?" I used the night drop and the guys in sales told me to park my car as close to the door as possible because first in first out. The RECALL consisted of checking three nuts on the transfer case for torque. I had to call three times and eventually was told by my service writer, you know the guy who wasn't making any money off me, at 4:30 the car hadn't been even been started yet. I got it back at 6 pm. Do you think I believe you treat your paying customers any differently?

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 02/08/2016 06:10 AM

Brian, Atlantic Hyundai thanks you for your business. Recalls are released by the manufacturer and the dealers are paid directly by HMA to complete the work on your car, Atlantic always confirms all work prior to a customer coming in to make the service visit is as efficient as possible. Please continue to work with John Grosso for all future service needs.

Employees worked with

Verified Customer

West Babylon, NY

2012 Hyundai Veloster

01/28/2016

Service Type: Repair

Verified Customer

Category: Service

Rip off

Rip off

Not Recommended

Brendan C. from Atlantic Hyundai responded on 01/28/2016 09:45 AM

I want to start by apoligizing on behalf of the dealership for any inconvenience or frustration you may have experienced. I would be happy to go over your service visit with you. Please let me know when you are free.

Employees worked with

JC

John C.

East Islip, NY

2016 Hyundai Tucson

01/11/2016

Service Type: Repair

Verified Customer

Category: Service

Oil change at Atlantic Hyundai

Brought my 2016 Tuscon in for my first free oil change and spent 2 1/2 hours waiting for it.
I don't think I spent that much time buying the car.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 01/11/2016 02:55 PM

John, thanks for taking the time to speak to me today, about the inconvenience you experienced when in for your last service visit. Atlantic Hyundai appreciates your business, please feel free to work with our express department for all of your future service needs.

Employees worked with

GC

GARY C.

Congers, NY

2011 Hyundai Sonata

12/25/2015

Service Type: Repair

Verified Customer

Category: Service

Lost My Car Service Paperwork - Wouldn't Release My Car to Me

A horrible experience. I live about 80 miles from the Dealership's Service Dept. Brought my car in for a factory recall notice and oil change, and received a loaner vehicle to use. Called the Service Dept and spoke to Rich. Paid for the oil change over the phone, and Rich said I could pick up my car anytime. If I arrived after the Service Dept had closed, I could pick up my car in the Sales Showroom at the "Podium". Well, I arrived 15 minutes before the Service Dept closed and spoke to the Cashier, "Rebecca". Although her computer system showed my car as ready to go and no pending charges, she wouldn't release my car to me because she had no paperwork at hand. I related to her that "Rich" (her Manager) said he would leave my paperwork at the Podium - Rebecca didn't bother to check with the Podium staff and instead began calling other people she knew. After 20 minutes of waiting for her to locate the paperwork, I insisted Rebecca contact the Podium staff and ask them to look for my paperwork - I shouldn't have had to ask her to do that a 2nd time. Rebecca tried calling Rich and also the Service Dept Mgr, Tim, to get guidance - no one returned her calls. After this 45 minute event, I asked for the return of the loaner vehicle, and used it to return back home. Due to my work requirements, I wasn't able to return until the following week to pickup my car, successfully, after a couple of calls back to Rich. This was an unnecessary way to treat me as a customer, especially after having driven 160 miles round trip; after having paid for my oil change in advance; after listening to "Rebecca" tell me she had my car and showed it as being clear of any other charges, but that she couldn't release it to me....

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 12/26/2015 03:06 PM

Mr.Cohen, Atlantic Hyundai appreciates you taking the time to provide feedback on your last service visit. We would like to take the time to apologize for the inconvenience you experienced. Your visit is under review, we will be in touch when request is processed for reimbursement.

Employees worked with

CG

CATHERINE G.

Shirley, NY

2015 Hyundai Sonata

11/28/2015

Service Type: Maintenance

Verified Customer

Category: Service

Friendliness and wait

Just over all bad experience

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 12/01/2015 07:02 AM

Catherine, thank you for taking the time to provide feedback on your last service visit. We spoke the other day when you were at work, I would like to speak to you a little more to review the visit. Please let
me know a date and time in which you are available. Thank you Tim Turnbull.

Employees worked with

EB

EVENS B.

Deer Park, NY

2014 Hyundai Elantra

ReScore Review™

11/10/2015

Verified Customer

Category: Service

Waste of time

I've complained about my cars performance and all I get in response is that this is how the car was built. For it to have issues with the idle and with torque. That to me is unacceptable. Of course the car is operational but it all comes down to assurance and dependability. To buy the same car twice in two years and every car I've gotten had some issue. I'm sorry hyundai but keep it real you don't care for your customers.

Not Recommended

Employees worked with

EB

EVENS B.

Deer Park, NY

2014 Hyundai Elantra

ReScore Review™

11/10/2015

Verified Customer

Category: Service

Waste of time

I've complained about my cars performance and all I get in response is that this is how the car was built. For it to have issues with the idle and with torque. That to me is unacceptable. Of course the car is operational but it all comes down to assurance and dependability. To buy the same car twice in two years and every car I've gotten had some issue. I'm sorry hyundai but keep it real you don't care for your customers.

Not Recommended

Original Review

11/09/2015

Service Type: Maintenance

Category: Service

Hate this dealership

Really bad experience with the car

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 11/10/2015 05:28 AM

Mr, Boursiquot, We have worked in the past on the concerns that you are having with the Elantra. Jonathan Roque has been working with HMA on the concerns you have experienced and will continue to
offer great service for you. Atlantic Service will forward on your comments about the car to Hyundai and escalate your concerns.

Employees worked with

Verified Customer

Massapequa, NY

2016 Hyundai Elantra

10/24/2015

Service Type: Maintenance

Verified Customer

Category: Service

Not upto par

The appointment for my oil change was made by dealership at time of purchase for three months I didn't know that the manufacturer recommended six months or 7500 miles but the dealership definitely knew this so this service was unnecessary and it used up my free oil change. When I arrived I was handled efficiently. Car was serviced and I went to desk to sign receipt. I was not told how to get my car so I asked and was told to go out the doors from service area so I did. I asked how I got my car and was told someone would be right with me. Five to ten minutes later I finally asked someone where my car was and he said sorry and got my car. Car was not cleaned like their other dealership. Next time when my car reaches six months or 7500 miles I think I'll use their other dealership Advantage Hyundai.

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 10/27/2015 12:53 PM

Dennis, thank you for taking the time to provide feedback on your last service visit. Atlantic Hyundai appreciates your business, please feel free to continue to work with John Grosso for all of your future service needs. John has updated me that he explained the 2 different maintenance menu's that HMA use for there customer's please review the service manual to confirm the information he has provided. You as the consumer can follow the service maintenance schedule you feel best meets your driving conditions, if you have any additional questions please feel free to contact us at 631-587-2470 ext 318.

Employees worked with

Verified Customer

Copiague, NY

2013 Hyundai Elantra

10/20/2015

Service Type: Repair

Verified Customer

Category: Service

I will NEVER buy a Hyundai again!

Rude "manager"

Not Recommended

TIMOTHY T. from Atlantic Hyundai responded on 10/21/2015 05:41 AM

Linda, Thank you for taking time to provide feedback on your service visit. I would like to opportunity to speak to you about what we could have done better on your last visit. Please contact us at 631-587-2470 ext 318 to discuss the issues you had.

Employees worked with

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