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SureCritic / Hyundai Dealer / Huffines Hyundai Plano / JAMES HENNING
JH

JAMES HENNING

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(28 reviews)
52

Reviews of JAMES HENNING

FH
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Felicasheo H.
Smyrna, GA
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/10/2022
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
My Radio System
While I do love my Kona the biggest issue I have is the A.V. System constantly resets, one time it went out and started screaming at me! I have asked the Hyundai dealerships Ed Volyles in GA and Huffines in Texas and the only answer I have gotten is how to reset it. There have been times when it would even go off, when the car was turned off and locked. I have my Kona for a year now, and gas taken me across country and long road trips. It’s been a great experience. If I can get someone to fix that issue before something bad happens that would make it excellent. And this point they are saying they don’t see what causing it to go out or have any problems.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/11/2022 12:15 PM

Felicasheo, Left a voicemail, please call me back.  Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Grapevine, TX
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2022
Service Type: Repair
verified customer Verified Customer
6
Category: Service
Title
Review
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 02:37 PM

Thank you for taking my call. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
SJ
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Susan J.
Richardson, TX
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Jan 3rd appointment
Better communication on status of my vehicle & that an additional day would be needed
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/10/2022 02:16 PM

Susan, I left a voicemail, please call me back on your service visit.

Craig Ellis Service Manager 972-202-2168

Employees worked with
JH
JAMES HENNING
Verified Customer
Dallas, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Work well done but vehicle pick-up needs attention.
Too bad ease of pick-up isn't as good as ease of drop-off.
Employees worked with
JH
JAMES HENNING
Verified Customer
Richardson, TX
2020 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Diagnostic/fuel pump
Simple diagnostic took SO LONG.
Also.... new part is over due from last week.
Employees worked with
JH
JAMES HENNING
SN
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Susan N.
Plano, TX
2020 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
verified customer Verified Customer
10
Category: Service
Dealership did a great job!
My 2020 Santa Fe was in for an unfortunate warranty issue. The 2 service agents we worked with were very courteous and helped us get a quick resolution to the problem. Huffines Hyundai service department was on top of it! Thank you, Huffines!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/26/2021
Service Type: Repair
6
Category: Service
Sunroofs are exploding....
My problem is not with the dealership. They were accommodating and polite and repaired by exploded sunroof in a timely fashion. My problem is with Hyundai itself. They should stop selling cars with sunroofs until this problem is fixed. My 2020 sunroof was replaced with one exactly like it... that might explode. I'm not alone. A quick google search shows class action law suits going back many years. I'm sure the reported numbers are low, since a wreck caused by the exploding sunroof would never be reported like that. The broken sunroof would be listed as a result of the wreck. I love my car... but wish I didn't have that beautiful sunroof!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/27/2021 06:06 AM

Susan, I will be reaching out to you today on your visit. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
RM
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Ricardo M.
Dallas, TX
2022 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
verified customer Verified Customer
10
Category: Service
R Mireles service visit
Overall everyone at Huffines was great and very helpful. They are continuing to work with me to resolve my mechanical issues with my 2022 Sonata.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/29/2021
Service Type: Repair
9
Category: Service
Service and repair
Although the employees and staff were great about helping, the major issue with my 2022 Sonata was not found and was not fixed.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/29/2021 11:43 AM

I am extremely sorry to hear that we couldn't duplicate your concern. Please call me at your earliest convenience in order for us to get this resolved. 

My cell phone number is 214-725-2190

Best Regards

Brandon Henson Service Director 972-867-5000
Employees worked with
JH
JAMES HENNING
SS
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Sergio S.
Dallas, TX
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/18/2022
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Jump ship and run for the hills.
This new 2022 Hyundai Tucson is very poor. I had a 2019 that was 10 times better than this vehicle. I keep having traction control lights come on and do our kind of weird shit in my car. And I'm just fed up and tired with of it.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/18/2022 08:44 AM

Sergio, I left you a voicemail and need to get your vehicle back  and set up a rental. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2021 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2022
verified customer Verified Customer
9
Category: Service
Excellent Follow-up
I appreciate Craig following up with me in a timely manner and providing me with a game plan moving forward. I was beyond pleased with his service.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/06/2022
Service Type: Repair
0
Category: Service
Horrible Service
Zero communication. Rep would not return my calls.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/07/2022 08:23 AM

I am sorry for the lack of communication. I left you a voicemail. Please call me back. Thanks Craig

Craig Ellis Service Manager 972-202-2168
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 04/07/2022 10:09 AM

Thank you for taking my call. I will get with Enterprise and we will get alternate transportation. We will get the A/C resolved. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
JH
JAMES HENNING
Verified Customer
Plano, TX
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2021
Service Type: Repair
verified customer Verified Customer
1
Category: Service
Horrible dealership
Over 3 hours for an oil change. Asked for them to look at the window makes a weird sound going down the forgot about it
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 01:10 PM

Max,

I am so sorry to hear about this experience, I am reaching out to you now to see how I can correct these issues and regain your business.

Employees worked with
JH
JAMES HENNING
Verified Customer
Frisco, TX
2010 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/21/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
They care
They contacted me.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 01:04 PM

James,

I am deeply sorry to hear about this experience. I'm reaching out to you now to see how we can improve and correct this at its entirety. 

Employees worked with
JH
JAMES HENNING
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