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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAE LEE
JL

JAE LEE

SERVICE ADVISOR
Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(519 reviews)
84

Reviews of JAE LEE

HC
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Heung C.
Pomona, CA
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change & reset.button
I like it!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018 11:07 AM

Hi Heung,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Diamond Bar, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
.
.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/17/2018 03:04 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
La Verne, CA
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Servicw
Fast, reliable service. AAA+
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/18/2018 09:04 AM

Hi,
Thank you for 5 star survey with nice comment to us.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Daly City, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service advisor was very helpful
Service advisor was very helpful..like that he met me halfway with offering a reasonable rate. Shuttle service was also good at this location..making sure to follow up. Means a lot since i was stranded before at glendora hyundai...i don't go there anymore even if the location is closer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/16/2018 11:04 AM

Hi,
Thank you for 5 star survey with being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
LG
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Leticia G.
Whittier, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy check in, and they get to you as soon as possible.
I had a good experience going in to get my car serviced I had a 10 o clock
appointment and was about 15 minutes late, but they still took me in as soon as I drove in let me sit down wrote down what I was in there for gave me an estimate of time over about an hour and it was less than that.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:48 AM

Hi Leticia,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
AR
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Ann R.
Pomona, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Excellent customer service! Jae went above and beyond to make sure everything was correct with my car.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:47 AM

Hi Ann,
Thank you for 5 star survey with nice comment to Ann.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
SL
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Sing L.
Fullerton, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Sing Lim
Overall excellent service. Very
professional.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/15/2018 07:45 AM

Hi Sing,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
VV
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Vincent V.
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
VanHauwe
Great service really fast less time than I expected
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/14/2018 04:03 PM

Hi Vincent,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MS
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Manuel S.
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Hyundai owner of 2
N/A
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/04/2018 04:27 PM

Hi Manuel,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Pomona, CA
2018 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & Friendly
Super friendly throughout the whole experience. Waiting area very comfortable and kid friendly. A LOT faster than expected.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:12 PM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DC
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David C.
Fullerton, CA
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good facilities
Take too much time to fix the problem.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/03/2018 01:13 PM

Hi David,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
DV
DONNIE VO
Verified Customer
Fullerton, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Best service ever!
Puente Hills Hyundai have taken great care of me when I needed my car to be worked on.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/02/2018 09:56 AM

Hi,
Thank you very much for take the time out of your day to fill out 5 star survey with nice words to us.
We appreciate business.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Hacienda Heights, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly
Good service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2018 01:36 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Whittier, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly staff
Greeted by multiple staff, was asked if I needed help by every one of them
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 05/01/2018 08:04 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Yorba Linda, CA
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
super helpful and empathetic
Service dept. Helped me when I was in a bind after purchasing a used hyundai
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/30/2018 07:53 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
avatar
ROBERT BINKLEY
LY
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Lora Y.
Whittier, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly people
I always feel comfortable with the service personnel, they treat their customers with respect and take the time to explain what needs to be done.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 03:19 PM

Hi Lora,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, timely and efficient
Been using this dealer for service for about the last 10 years. Excellent.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 02:25 PM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JK
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Joseph K.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
grace kim
For good services
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/27/2018 09:57 AM

Hi Grace,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
NR
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Nicholas R.
La Selva Beach, CA
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae is awesome
Jae was awesome. I will be back.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/24/2018 11:01 AM

Hi Nicholas,
Thank you for 5 star survey with wonderful comment to Jae.
We are very happy to service you and your wife same time.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
MR
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Monique R.
Hacienda Heights, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Jae was awesome!
Jae was awesome! He was knowledgeable, friendly, and very helpful when I came in for service. I recommend him to my wife and she brought her car in to him too!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/24/2018 10:58 AM

Hi Monique,
Thank you for 5 star survey.
We are happy to hear that Jae provided awesome service to you.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
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