Business Solutions

JO

JAVIER OLIVARES

Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0
Send a Message to JAVIER

PC
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Peter C.
Anaheim, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended

PC
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Peter C.
Anaheim, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Near my house
Very convenience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2021

Thank you for agreeing to re score.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

CB
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Christine B.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PH is the best!
Javier is the best, he took great care of my car. I had to have the entire front bumper replaced and it looks like brand new now!!!
Recommended

Verified Customer
Diamond Bar, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

YC
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Yessenia C.
Whittier, CA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
overpriced!!!
was given an amt of around $200 + just to change headlight bulb...did not service my car here.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2020

Thank you for taking the time to fill out our survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

TC
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Thomas C.
La Mirada, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Great service
Recommended

Verified Customer
Whittier, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.


Verified Customer
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous
I have always found the staff at Puente Hills Hyundai to be courteous, helpful, and professional. I have never been disappointed with the service I received when I bring my car in for maintenance.
Recommended

BB
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Bob B.
Bullhead City, AZ
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very nice and friendly people
1st class service
Recommended

Verified Customer
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Experience
Comfortable setting & attentive staff.
Recommended
Employees worked with

RK
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Roger K.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
great service
You have done every service on this car since I bought it there 5 years ago.
Recommended
Employees worked with

TA
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Thomas A.
Whittier, CA
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Service
Javier was very helpful and professional.
Recommended

Verified Customer
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Respectable Dealership
Great Service. There was a misunderstanding when we dropped off the car but our service rep immediately compensated us for this misunderstanding and to me that is great service.
Recommended

ED
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Elizabeth D.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service.
Staff was very friendly and had great people skills. Very good about that my only complaint is that they offered to wash my car but did a very poor job at that. The interior was not even touched and the outside was quickly rinsed at best. Other than that however, it was good.
Recommended

Verified Customer
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sean, Service
Sean is helpful and honest with answers to my questions. Thank you Sean
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 07/05/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


LW
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Leslie W.
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Work Done
The dealership did exactly what they were they were going to do and more.
Checked my battery and found it did not pass it's test-they gave me a New battery at No Charge!

Great Job!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/25/2018

Hi Leslie,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Verified Customer
Fullerton, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Automate service
Nice job on the semi-annual service and performance of recall repair.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/19/2018

Hi,
Thank you for 5 star survey with nice words to Javer.
We are looking forward to seeing you again for your next scheduled service visit


MW
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Michael W.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service department
The service and people are great
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018

Good morning,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


LH
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Lourdes H.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Our service tech Xaver
He always takes good care of us.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/08/2018

Good morning,

Thank you for taking the time to write a review & your 5 star survey. We are happy to hear our team is taking good care of you. We look foward in seeing you on your next service visit.


FP
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Felipe P.
Mira Loma, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
2018 Sonata
Always great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 06/05/2018

Good morning Mr. Pena,

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

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