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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

CT
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Cinelle T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
bad customer rep
steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
IV
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Isaiah V.
San Dimas, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly
Great service in a timely matter
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/25/2018 02:37 PM

Hi Isaiah,
Thank you for your 5 star survey.
We are happy to hear that Javer provided great service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Rowland Heights, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good
Very nice servicing !!!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/24/2018 02:56 PM

Hi,
Thank you for your 5 star survey.
We are happy to hear that our service department provide you good service to you.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
CB
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Carmen B.
Pico Rivera, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
service specialist/javer
I love the way Hundaii treats me as a customer
.A special shout out to javer the service specialist.he is awesome
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/20/2018 08:08 AM

Hi Camen,
Thank you for the 5-star review.
We are happy to hear that Javer provided awesome customer service to you.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Walnut, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Engine light service
The service was very good. Wouldn’t recommend Hyundai brand to anyone. My engine light has gone on every few months. Currently I just have 55,000 miles. I bought a new car so I wouldn’t have to worry. But the Puente Hills Hyundai has good service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/16/2018 07:59 AM

Hi,
Thank you for 5 star survey despite issue previously.
Happy New Year!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
JR
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Jonathan R.
West Covina, CA
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Schedule Appointment for Hyundai Elantra 2011
Immediately attended upon arrival at the shop for schedule services. Job completed as promised. Services Advisor courteous & well mannered, nice guy.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/06/2018 08:26 AM

Hi Jonathan,
We are happy to hear that we provided you completed service.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Palm Springs, CA
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
Very polite advisors, great service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/04/2018 07:44 AM

Hi,
Thank you for 5 star survey with kind words to Ricky.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
LM
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Lucy M.
Ontario, CA
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
A+ customer service
Corinna n javier
Were outstanding

Its great to be able to get A+ customer service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/01/2018 08:37 PM

Hi Lucy,
Thank you for the 5-star review and being loyal customer with us.
We are so happy to hear that Corina provided A+ customer service.
Happy New Year!

Employees worked with
JO
JAVIER OLIVARES
SC
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Steven C.
Chino, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly and honorable service adviser
love the way he tread customer.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/29/2017 11:44 AM

Hi Steven,
Thank you for 5 star survey with nice comment about Sean.
Happy New year!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
ML
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Maisie L.
La Habra, CA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service.
Would be better with more agents and cut the wait time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/19/2017 12:31 PM

Hi Maisie,
Thank you for 5 star review and we will reflect your advice.
Happy Holidays!

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
verified customer Verified Customer
Category: Service
Resolved
The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!
Recommended
Employees worked with
JO
JAVIER OLIVARES
DA
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Donna A.
West Covina, CA
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
the People
Customer Service is always there to help out every time of come in
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/22/2017 08:33 AM

Hi Donna,
We are happy to hear that you received good customer service from our service deaprtment.
Thank you for 5 star survey.

Employees worked with
JO
JAVIER OLIVARES
PA
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Paula A.
Pico Rivera, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service
There all friendly and helpful.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
JM
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Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent service!!!
Puente Hills Hyundai never fails to exceed my expectations. They are quick to attend to me and pays attention to what is needed for my car. I recently went in to change 1 tire due to a bubbling on the tire, and they pointed out the other tire that needed to be changed as well because both front tires were too bald already. I also need alignment. Overall, I got both tires changed alignment, free car wash, radio recall fixed, cabin filter recall fixed, and I was able to pick it up on the time I was promised. I am extremely pleased with the service, price, and treatment PH Hyundai provided. Thanks to Javier, Rick, and the young man who took care my car. You guys are awesome!!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
BB
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Bruce B.
Brea, CA
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/10/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly service, nice facility
Friendly service, nice facility
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
verified customer Verified Customer
Category: Service
Resolved
The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2017
Service Type: Maintenance
Category: Service
Nov 2017 Maintenance
I was not told the results of my vehicle maintenance and inspection. Upon reading the receipt, it said I needed my windshield wipers replaced. I bought them and had them replaced by this dealership April 2017. So I know that to not be true. The next day after having this maintenance done, my car would not start. AAA told me my battery needed to be replaced. This should have been caught during the maintenance inspection. My battery did not go from “acceptable” to dead in one day.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/09/2017 01:05 PM

Hi,

Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
KS
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Kyung S.
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Very kindness
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/07/2017 07:39 AM

Hi Kyung,
Thank you for 5 star review.
We appreciate business.
I will pass your kind words to Sean.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Ontario, CA
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Terrible service
Terrible customer service. ( Service Department)
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:11 AM

Hi Miguel,
Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I never heard this comment from the customers,your comment will be helpful to improve our service for future never knew before.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JO
JAVIER OLIVARES
LH
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Lourdes H.
Whittier, CA
2006 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
L. Hale
Xaver is the best service rep. I will continue to go there as long as he is there. He is always pleasant and helpful.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:15 AM

Hi Lourdes,
We are pleasure to hear that Javer provided the best service to you.
Thank you for 5 star survey.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
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