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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

ER
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Edgar R.
La Puente, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excelente servicio!!!
Tienen personal amable y buscan la mejor solución a lo que uno como cliente necesita!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 05:03 PM

Hi Edgar,
Thank you for taking the time to complete our survey.
I appreciate business and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
JG
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Jon G.
West Covina, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service department employees
I have worked with hobby air before but his memory of who is customers are on a first name basis is uncanny this guy is top notch and you're lucky to have him believe me I don't throw up phrases like this very much
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/20/2018 07:42 AM

Hi Jon,
Thank you for taking the time to complete our survey.
I appreciate business and 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
LA
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Lorena A.
San Jose, CA
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly Staff, Timely Service
I'm happy with the service here. The staff is friendly, and they complete the service in a reasonable amount of time.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/13/2018 07:46 AM

Hi Lorena,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recent service
I have used Hyundai service since the beginning of the purchase of this vehicle and a prior vehicle and refused to go any place else. Javer Esquivel has been my service rep from day one on the purchase of this vehicle and I will use no other. He pays attention to my needs and knows the recommended service for this vehicle, he gives me quality service. Without Javer I would probably use some outside services for servicing some of my needs.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:53 PM

Hi Curtis,
Thank you for 5 star survey and being our loyal customer.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
DS
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Donna S.
Buena Park, CA
2016 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
friendly personnel especially the service advisor, Jay
I had problem with Hyundai's concierge service (very very poor service provided, rude and inefficient customer service representatives, ineffective in resolving the customer request!!!) but once I connected with Jay, the service advisor at Puente Hills Hyundai, he took care of everything.
All service issues were resolved to my satisfaction and I was given timely updates.
Thank you, Jay and Puente Hills Hyundai!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 04/04/2018 03:50 PM

Thank you for 5 star survey with very nice comment to Jay and our dealership.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
RY
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Robert Y.
La Mirada, CA
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/29/2018 03:17 PM

Hi Robert,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
RR
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Richard R.
West Covina, CA
2017 Hyundai Sonata Plu
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Navigation not working properly
The navigation has been to the service dept. three times and is still not working properly.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/24/2018 08:12 AM

Hi Richard,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
DG
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Diane G.
West Covina, CA
2013 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent customer service & snacks!
Comfortable waiting room, clean bathrooms, free snacks, popcorn. The mechanics know how to fix my car properly. Repair customer service staff are very respectful, try to get me an affordable price, keep their word on how long repair or service will take, offer ride home. This keeps me coming back!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/19/2018 07:53 AM

Hi Diane,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's O.K.
When I visit here i take a week's worth of work, that's how long it usually takes, so i usually take my laptop. they need more competent & qualified staff. get it together Hyundai!
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/17/2018 07:59 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Rowland Heights, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very Kind!!
Thank you so much Alex.
:)
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/16/2018 08:24 AM

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
JJ
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Jung J.
La Cañada Flintridge, CA
2010 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/05/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great of choce cars
There are plenty of cars choice.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/06/2018 08:21 AM

Hi Jung,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
CH
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Curtis H.
Diamond Bar, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Puente hills vehicle service
This is my second Hyundai Genesis and I have always used yours Hyundai for service in on my dick. Haver Esquivel has been my service representative for both my 2012 and my 2015 Hyundai Genesis, I couldn’t ask for any better. He is attentive to my needs and scheduling of service.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/27/2018 08:16 AM

Hi Curtis,
Thank you for 5 star survey with being loyal customer with us.
We are happy to hear that you received great service.
We are looking forward to seeing you again for your next scheduled service visit.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
RH
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Rudy H.
Maywood, CA
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Quality Customer Service
Very friendly and helpful staff.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/21/2018 11:21 AM

Hi Rudy,
Thank you for 5 star survey and appreciate business and happy to hear that you received exellent service. and look forward to seeing you again for your next scheduled service visit.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Confused?
Made an online appointment for no reason? Walked in with an appointment but they were taking people without appointment before.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 05:13 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
OC
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Orlando C.
Rancho Cucamonga, CA
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Great job
Great job
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:12 AM

Hi Orlando,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
DR
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Daniel R.
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service
Exelent costumer car. Alex was very diligent and kind.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:11 AM

Hi Daniel,
Thank you for 5 star rating with kind words to Alex.
We are looking forward to seeing you again soon.

Employees worked with
JO
JAVIER OLIVARES
GV
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Gina V.
La Puente, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer Service
Everyone was so friendly and helpful and the mechanics did an awesome job. My car runs like new.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 12:11 AM

Hi Gina,
Thank you for 5 star rating with kind words.
We are looking forward to seeing you again soon.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
JR
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Juan R.
Chino Hills, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
JR
Great Customer Service!
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/11/2018 05:01 PM

Hi Juan,
Thank you for 5 star survey with good comment about service.
We are looking forward to seeing you again.

Employees worked with
JO
JAVIER OLIVARES
DG
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Dennis G.
Hacienda Heights, CA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Recall Repairs
Did what was asked in a timely manner. Suggested other repairs that I should take care of.
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/08/2018 03:19 PM

Hi Dennis,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Employees worked with
JO
JAVIER OLIVARES
BH
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Brittany H.
Rowland Heights, CA
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Very friendly service
Quick and friendly service
Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/29/2018 07:58 AM

Hi Brittany,
Thank you for your 5 star survey.
We are happy to hear that our service advisor provided you friendly service.
We are looking forward to seeing you soon.

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
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