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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JAVIER OLIVARES
JO

JAVIER OLIVARES

Puente Hills Hyundai
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(176 reviews)
0

Reviews of JAVIER OLIVARES

YC
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Yessenia C.
Whittier, CA
2012 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/31/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
overpriced!!!
was given an amt of around $200 + just to change headlight bulb...did not service my car here.
Not Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2020 11:25 AM

Thank you for taking the time to fill out our survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Whittier, CA
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awful experience
Took my car for my battery light going off and they never fixed he problem
Not Recommended
Sean K. from Puente Hills Hyundai responded on 08/06/2018 11:54 AM

I am sorry that you had bad experience with us.  We will continue to improve ourselves to serve you better next time.  Thank you for taking time and gave us input.

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
RR
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Richard R.
West Covina, CA
2017 Hyundai Sonata Plu
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Navigation not working properly
The navigation has been to the service dept. three times and is still not working properly.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/24/2018 08:12 AM

Hi Richard,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Baldwin Park, CA
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/17/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's O.K.
When I visit here i take a week's worth of work, that's how long it usually takes, so i usually take my laptop. they need more competent & qualified staff. get it together Hyundai!
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 03/17/2018 07:59 AM

Hi,
Thanks so much for taking the time to share your service department experience. I sincerely apologize for not being able to earn a five star rating on your last visit. I am looking forward to seeing you soon.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/13/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
Confused?
Made an online appointment for no reason? Walked in with an appointment but they were taking people without appointment before.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 02/13/2018 05:13 PM

Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
CT
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Cinelle T.
Chino, CA
2012 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2018
Service Type: Repair
verified customer Verified Customer
Category: Service
bad customer rep
steeling recall didn't get fixed the first time (2 years ago), told the reps same day at that time that it didn't felt right and it didn't get fixed right, and he said it supposed work that way and should be fine. brought it back this time (2 weeks ago) for another recall and told another reps about the previous recall didn't get fixed, he went and do a drunk driver type of test drive, he also said there is nothing wrong with the steeling, I told him I drive other cars and none have this problem before, the steeling is so light and loose that I can navigate it with just one finger. after 3 hours of repair wait, he finally admitted the steeling was way off and there was a problem with it and his tech boss fixed it. While prepping his service render paperwork, he added that my battery is bad and need to get it replace right away, stupid me to believe a Hyundai customer service, so I took the battery out to the store and they did a 2 hours burn in test, result came out totally normal, nothing wrong, the battery was only one year old.
be aware, people..
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 01/26/2018 04:22 PM

Hi Cinelle,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com

Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
SH
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Steven H.
Chino, CA
2017 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/19/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
no thanks
Not anymore
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 12/20/2017 03:37 PM

Hi Mr. Hong,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
We strive to provide 5 star service to our customer.
Happy Holidays!

Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
Verified Customer
Hacienda Heights, CA
2014 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
verified customer Verified Customer
Category: Service
Resolved
The same day I left my previous 1 star review, I was called by Mr. Park to resolve my issue. Be advised, if you call the service department to resolve your issue, it will fall on deaf ears. But leaving a review here will be sure to get your problem resolved. Mr. Park wants to make you happy!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2017
Service Type: Maintenance
Category: Service
Nov 2017 Maintenance
I was not told the results of my vehicle maintenance and inspection. Upon reading the receipt, it said I needed my windshield wipers replaced. I bought them and had them replaced by this dealership April 2017. So I know that to not be true. The next day after having this maintenance done, my car would not start. AAA told me my battery needed to be replaced. This should have been caught during the maintenance inspection. My battery did not go from “acceptable” to dead in one day.
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/09/2017 01:05 PM

Hi,

Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Ontario, CA
2015 Hyundai Veloster
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Terrible service
Terrible customer service. ( Service Department)
Not Recommended
CHAN P., service manager from Puente Hills Hyundai responded on 11/04/2017 08:11 AM

Hi Miguel,
Hi,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I never heard this comment from the customers,your comment will be helpful to improve our service for future never knew before.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience.

Employees worked with
JO
JAVIER OLIVARES
Verified Customer
Chino Hills, CA
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/05/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The adviser is the best in Puente Hills Hyundai, but...
so expensive....
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 07/06/2016 08:01 AM

Hi Jisung.
Thank you for taking the time to write your review.
We appreciate your business and your valued feedback.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JO
JAVIER OLIVARES
BC
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Barbara C.
Walnut, CA
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service man do not honor what had said:(
Over charge our debit twin!
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 06/16/2016 08:14 AM

Hi Barbara.
Thank you for taking the time to write your review.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JO
JAVIER OLIVARES
CA
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CHANG A.
La Mirada, CA
2015 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/15/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
I am very upset.
I got regular maintenance on Friday. And my car has a warning light 'have to service'. So, I call your service department. But they told me 'Bring the car.' I don't have time enough, so asked them please take my car in my home. But they couldn't. After 1 week, you took my car. Someone bring the car and took my car for me.

And the car someone bring to me was too much smell. I couldn't drive for a while. Too much cigarette smell.

Please check the car for customer.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/15/2015 10:48 AM

Hi Mr Chang
Thank you for the review.
javer will be contacting you at hes earliest convinience.

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
2014 Hyundai Elantra GT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/18/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Poor service, poor follow through, no accountability
Was hung up on by Larry in finance. Spoke to Kelly who minimized poor customer service experience. Called the owner several times and left voicemails with my concern but was never called back. Took 5 weeks to fix an exterior body issue within warranty due to the fact that the service department did not call back. When voiced concern I was told that things often fall through the cracks.
Not Recommended
Employees worked with
JO
JAVIER OLIVARES
SC
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STEVEN C.
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service much better than part arrangement
Before this recall service, I had made two times website appointment regard the same recall, and I came on time but replied no part available. Therefore, I came total three times just for one recall service. Hyundai should know how many vehicles sold related to this recall and prepare part quantities. Also, if parts not ready, they should call customer who has appointment to cancel or reschedule instead of let customer come for nothing.
Not Recommended
Levit P., Service Director from Puente Hills Hyundai responded on 09/30/2014 05:13 PM

Hi Steven
Thank you for taking the time to write your review.
We appreciate your business and your detailed feedback

Levit Perez
Puente Hills Hyundai
17621 Gale Avenue
City of Industry, Ca 91748
626-581-5300 x.1104
Employees worked with
JO
JAVIER OLIVARES
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
PC
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Peter C.
Anaheim, CA
2011 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2021
verified customer Verified Customer
Category: Service
Service attitude
The way talk to your customer with courteous.
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2021
Service Type: Repair
Category: Service
Near my house
Very convenience
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 01/21/2021 05:09 PM

Thank you for agreeing to re score.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
CB
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Christine B.
Whittier, CA
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
PH is the best!
Javier is the best, he took great care of my car. I had to have the entire front bumper replaced and it looks like brand new now!!!
Recommended
Employees worked with
JE
JAVER ESQUIVEL
JO
JAVIER OLIVARES
Verified Customer
Diamond Bar, CA
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Visit for a quotation
The consultant was helpful and knowledgeable.
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 06/29/2020 10:19 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JL
JAE LEE
SERVICE ADVISOR
JO
JAVIER OLIVARES
TC
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Thomas C.
La Mirada, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2019
Service Type: Repair
verified customer Verified Customer
Category: Service
Great
Great service
Recommended
Employees worked with
JJ
JAYANT JUSSAL
JO
JAVIER OLIVARES
Verified Customer
Chino, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Courteous
I have always found the staff at Puente Hills Hyundai to be courteous, helpful, and professional. I have never been disappointed with the service I received when I bring my car in for maintenance.
Recommended
Employees worked with
SK
SEAN KIM
Service Director
JO
JAVIER OLIVARES
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