Hello! I want to thank you for taking the time to review the service department. I see there are a couple items that did not meet your expectations that I would like to have an opportunity to address if possible and see if any resolution can be obtained. I will reach out today via email and phone call to see if we can touch base. I hope you have a fantastic day!
I am sorry to see/hear that through the many conversations and attempts to resolve any concerns, we are not able to provide you with the confidence in our department nor provide you the proper services you would like for your vehicle. I certainly hope you have a fantastic day.
Dustin, would it be possible to speak with you in regards to this concern. Please reach out to me at your earliest convenience. 570-447-0484, Matt Marchiori Service Director.
Thank you for the great reveiw
Thank you for the great review!
Thank you for taking the time to review your recent service visit. We use each of these as chance to grow professionally and are always thankful for the feedback.
thank you anne, we sure do appreciate you
thank you, we sure do appreciate you
As for customer service, that was better. Jolan took great care to update me along the way and answer questions I had. My one star review reflects on the dealership, not my customer service review.