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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
JP

JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

SK
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Suzanne K.
Lutz, FL
2014 Hyundai Equus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
poor customer service.
Do not try and call ther service dept as you will wait at least 15-20 minutes.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/20/2017 05:11 AM

Thank you for your response and we appreciate your business. I apologize about the issues you are experiencing trying to reach my team and also myself. I will work on seeing where the breakdown is so I can correct it for the future. Our phone system is a work in progress but for your Equus appointments please call my Premium Service Consultants directly so we can have you scheduled in without any delays. Their direct numbers are 813-995-6229 (James Powers) and 813-995-6230 (Anthony LeTourneau). They also have personal voicemails for those lines in case they are with a customer and cannot field your call at that moment. If there is anything else I can assist you with please feel free to reach out to me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MD
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Maggie D.
San Antonio, FL
2014 Hyundai Santa Fe S
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/09/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Discourteous Service
Always give Hyundai/WC five stars. Unusual "service" this week.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/09/2017 09:37 AM

Thank you for your response and we appreciate your business Maggie :) I apologize about the last service experience you had and we hope to improve for the future. I'm sorry the service too longer than expected and my advisor wasnt fully attentive towards you. I have notated your account with a complimentary oil change and wash and vacuum for the future and we do hope to see you again!



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
AJ
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Andrea J.
Dade City, FL
2013 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Somewhat disappointed
Poor communication. Did not offer rental car while car had to be kept overnight.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 02/02/2017 03:41 PM

Thank you for your response and we appreciate your business Andrea :) I apologize about the service experience you had last visit. I will have a discussion with the advisor so we can better communicate to you or other customers in the future and also supply you with a loaner vehicle if needed for overnight repairs. For the inconvenience I have notated your account with a complimentary oil change and wash and vacuum service.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/30/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Not
Not
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/31/2017 05:16 AM

Thank you for your response and we appreciate your business :) If there is something I can assist you with please feel free to email me.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2014 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/18/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
mmm
I got my front brakes done. They do not feel as they did when I first purchased the car.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 01/18/2017 05:23 AM

Thank you for your response and we appreciate your business :) if you would like to bring them in for an inspection we can definitely check it out for you to inspect the brake feel.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2012 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Could be better
Service advisors core interest is in the upsell. Not likely they read the online appointment (haven't read my online appointment info multiple times). I restated my request upon arrival to service advisor only to be ignored with the upsell and oversight to a specific request. Actual service work is good. Service advisors below average.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/25/2016 03:03 PM

Thank you for your response and we appreciate your business. I will address my team so they are more attentive and receptive to the customers requests in the future.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
ES
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Edwin S.
Tampa, FL
2015 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Rip off
A cleaning of the throttle for $90, what is that?
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/26/2016 04:42 PM

Thank you for your response. I apologize about the battery cost on your Elantra typically we see 24-36 month average on battery life.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
KP
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Keith P.
San Antonio, FL
2017 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/25/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Sleepy
Way too long for standard maintenance, oil & filter check.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/25/2016 03:17 PM

Thank you for your response and we appreciate your business :) I apologize about the extended wait time and we hope to improve in the future.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SM
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Suzanne M.
Brooksville, FL
2008 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It was horrid experience
A minus 10!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/24/2016 04:19 AM

Thank you for your response.



JV Nicolas
Service Manager
Hyundai of Wesley Chapel
813-995-6233
jnicolas@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
MD
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Michael D.
Wesley Chapel, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Poor communication and service
I have mad 6 trips to this dealership for the same issue and it has yet to be resolved. They had my car for over a week and not only the issue still remain there are now additional issue that were t present when I dropped my car off. To add insult to injury the gave me my car back with NO gas in it!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 09/12/2016 06:09 AM

.n

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/28/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
7 days, no call
Manager promised to call to discuss the diagnosis, over a week later we are still pending at call.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/29/2016 06:21 AM

Apologize for the wait, unfortunately the repair is not covered under the extended policy.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
TA
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Tia A.
Wesley Chapel, FL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/13/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Great sales, subpar service
I had a great experience being the car, and while the service team is very nice, the job done was subpar. I found my cruise control was not working and I had a faulty your pressure gauge. They took my car in with no issues but my cruise control still didn't work.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 08/15/2016 10:18 AM

APologize for the work not being completed.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
2013 Hyundai Elantra Co
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2016
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Horrible Customer Service
2 hours for an oil change!!! No multi inspection report given!!!
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 06/08/2016 01:56 PM

Way too long for the service. Would like to offer you complimentary oil change and tire rotation.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Wesley Chapel, FL
2007 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/20/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
recall service
I didn't see anything great mor did I feel great treatment
Not Recommended
Employees worked with
JP
JAMES POWERS
DF
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DESWIN F.
Lutz, FL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/03/2015
Service Type: Repair
verified customer Verified Customer
Category: Service
Mechanics reassemble parts incorrectly.
My associate James was outstanding, he recceived a 5 star from me. However when I left with my car nothing was working on the steering wheel and the wheel offline to the right. It started to rain about an hour later while I was driving annd behold the wipers were'nt working either. I called the dealership and spoke with a sales manager because it was after hours for the maintenance department. I told him about my problems, especially about the wipers, because I had to report to work at 5am, which the wipers are needed that early in the morning due to heavy dew and possibly rain during this rainy season. His reply was that the service dept. is now close so he couldn't do anything. Being a manager I think that his customer service skills need improvement. He could of at least see if he can place me in a loaner of some sort or spoke with someone who can do something. Basicallly he did not care about my issues or safety at all. I tried to make it to work at 5am the following day with no avail because of my non-working wipers. I had to wait till 7am to report to work. James called me the following morning and took care of the problem for me. I appreciate him for that.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 10/05/2015 07:40 AM

We are working to make those improvements.
Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2012 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/26/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Multiple Issues
Have had the car two months. Professional, polite Service Advisor, but a Tech that abused my car on the test drive (at least pulling out of the dealership from what I witnessed), work that ultimately was not performed correctly, and a Sales Mgr. that only offered to sell me tires - Terrible.
Not Recommended
Employees worked with
JP
JAMES POWERS
TB
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TINA B.
Land O' Lakes, FL
2013 Hyundai Elantra Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/30/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
They did not return my calls regarding mileage reimbursement
They are anxious to get the service done however, hey did not return my calls - yes, one call every day to service for a week straight - regarding my mileage reimbursement.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 07/02/2014 01:33 PM

Tried contacting customer several times to resolve concern.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
RG
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ROBERT G.
Zephyrhills, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone we meet is pleasant and knowledgeable
We purchased a 2014 tucson in Jan. The salesman we dealt with was Chris Gall He answered all our questions and was very helpful Mr Powers in the service dept. has helped us with professionalism and a smile. Answering all our questions and explaining everything.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 05/15/2014 09:16 AM

Thank you for your response.

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SP
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STEFAN P.
Wesley Chapel, FL
2013 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2013
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Story of an oil change
You'd think that 4 hours would be plenty of time for an oil change, right? You'd think that 4 hours would be plenty of time to get your car that 10 minute inspection that they say makes getting oil changes at the dealer worth it. You'd think that 4 hours would be plenty of time to get fluids topped off when your oil needs to be changed, as specified in the terms of your oil change. Well if you thought any of those things about Hyundai of Wesley Chapel, you'd be dead wrong.
Not Recommended
Troy M., Service Manager from Hyundai of Wesley Chapel responded on 11/25/2013 08:08 AM

Left messages for customer to address concerns. No response. 

Nick Dorsey
813-751-0999
ndorsey@hyundaiofwesleychapel.com
Employees worked with
JP
JAMES POWERS
SS
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Sandra S.
Wesley Chapel, FL
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Always great service with James Powers
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 08/03/2021 06:14 AM

Thank you so much for the 5 Star Review Sandra! We appreciate you taking the time to complete the survey and we look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
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