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SureCritic / Hyundai Dealer / Hyundai of Wesley Chapel / JAMES POWERS
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JAMES POWERS

Hyundai of Wesley Chapel
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1026 reviews)
69

Reviews of JAMES POWERS

EG
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Ereina G.
Lutz, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
The service tech that greet and check you in are always great
PAIGE P. from Hyundai of Wesley Chapel responded on 12/22/2021 05:34 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
GA
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Giselle A.
Zephyrhills, FL
2021 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/13/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Too long of a wait
Wait was too long.
PAIGE P. from Hyundai of Wesley Chapel responded on 10/13/2021 01:19 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
Verified Customer
San Antonio, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Check everything
After the oil change there was a list of other things you wanted to do but I declined. On a previous service visit it was the same or similar list. After the previous visit I went down the road and my indicator for low tire pressure came on. It is evident no one check the tires during the service. You seem to be concentrating on sell your list of unwanted services and not paying attention to the basics, like tire pressure. NO PLEASED
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 07/09/2021 05:32 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

 

Employees worked with
JP
JAMES POWERS
Verified Customer
Valrico, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Sale of vehicle was a good experience -
Some of the reps in the service department are not professional and courteous. Others are seem to lack the knowledge or at least the desire to competently explain the details of the problems, repairs, and maintenance. If you don't get one of the good reps you are in for a stressful experience
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 06/03/2020 07:11 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DC
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Donna C.
Spring Hill, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/29/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
"Service required" indicator
Oil change was done in a timely manner, but "service required" indicator was not reset and every time I start my car now it appears on the dash display. I did not realize this until the next day when I started my car. When I called the service department about this, I was told to bring the car in and they would reset it. I live 45 minutes away from the dealership and this would be an inconvenience. They then told me to bring it to some place near me that does oil changes and it could be reset. I'm sure I would be charged for this service and since I paid for an oil change, I'm not happy about incurring another charge. I would recommend Hyundai to a friend since service in the past has been great.
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 02/29/2020 05:51 AM

Thank you so much for taking the time to complete the survey! I apologize that the maintenance reminder was not reset. The reminder is suppose to be reset every service along with reminder sticker placed in the windhsield. I totally undertsand about not wanting to make the return trip or going some place to have it reset. I will contact you to walk you through the reset. It is very simple and will only take a minute. We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/05/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service experience
I had my clutch replaced, everything went well. Thank you to the drive manager John Cate for helping me. Service rep James very attentive. I had a loaner car which was very good. My vehicle performs better. Only one thing they forgot to wash my vehicle as requested, but all in all everything went well.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 01/06/2020 07:11 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Land O Lakes, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The staff are very knowledgeable
None
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/26/2019 05:43 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
DP
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Deadre P.
Brooksville, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/03/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
I was looking to lease a new 2020 to upgrade , I had the privilege to deal with a 21 year old sales lady who was very professional.I was very pleased with her and would recommend her to my family and friends. Thank you Stephanie Lugo for your experience and patience with me.
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 12/03/2019 01:23 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
Verified Customer
Lutz, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Overall
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 11/29/2019 07:09 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
RL
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Richard L.
Tampa, FL
2019 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Good cookies
Recommended
PAIGE P. from Hyundai of Wesley Chapel responded on 09/11/2019 01:18 PM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, Your Hyundai Service Team.

Employees worked with
JP
JAMES POWERS
KA
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Karol A.
Tampa, FL
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Had to return to correct same issues
Had to return to correct same issues but service was completed and so far car is driving fine. There is still a slight oil leak from valve cover gasket replacement. Will monitor incase we have to return
Recommended
JOHN W C. from Hyundai of Wesley Chapel responded on 07/08/2019 05:08 AM

Thank you so much for taking the time to complete the survey! We look forward to helping you in the future. Sincerely, John Cate Hyundai of Wesley Chapel Service Drive Manager.

Employees worked with
JP
JAMES POWERS
NS
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Nicole S.
Zephyrhills, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/31/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Waiting area needs upgrade!
Please upgrade the terrible seating in the waiting area. Chairs are not comfortable and falling apart! We still love our Hyundai!
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 05/31/2019 01:43 PM

Thanks so much for your review, Nicole! We appreciate you and hope to see you again soon!

J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AB
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Allen B.
Dade City, FL
2011 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/06/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Excellent.
Great service personnel. Quality service. Poor conditions in the waiting room.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 04/06/2019 08:40 AM

Thanks so much for your review, Allen! We appreciate you and hope to see you again soon!


J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
SW
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Suzanne W.
Thonotosassa, FL
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Longer Than expected
Not so great this time but still prefer Wesley Chaple
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 12/24/2018 03:16 AM

Thank you for your response, Suzanne! We appreciate your business and feedback :) Happy Holidays to you and your loved ones!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
AA
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Amy A.
Brooksville, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Finally got it right
After many visits to the dealership to get my side mirrors working properly, they finally got it righr. I had been driving 45 minutes to get there each time. They told me the part was reday when it wasnt.
To make it right, they drove up here, left me a car to drive, and drove my car down to fix. Then cleaned it and drove it back.
They have some communication issues within the service department, but they took responsibility and took care of me. Well done.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/31/2018 03:57 AM

Thank you for your response, Amy! We appreciate your business and feedback :) happy to hear you are finally taken care of!



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
OG
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Oksana G.
Tampa, FL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2018
verified customerVerified Customer
Category: Service
OG
I do appreciate a quick response from a management team and addressing an issue. I am a long time customer and would like to continue to be one. I truly hope that communication and attention to detail will improve in the future.
Recommended
Employees worked with
JP
JAMES POWERS
PC
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Patsy C.
Wesley Chapel, FL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Very good
Everything went well. Person who checked me in was courteous.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/18/2018 11:00 AM

Thank you for your response, Patsy! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
Verified Customer
Tampa, FL
2013 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service - nice place to wait
They take good care of my car.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 10/09/2018 11:49 AM

Thank you for your response! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
RW
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Robert W.
Valrico, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Service was performed satisfactorily.
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/30/2018 11:59 AM

Thank you for your response, Robert! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
LP
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Luke P.
Tampa, FL
2018 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Scheduled maintenance
Good service with a friendly staff
Recommended
Jon Vincent N., Service Manager from Hyundai of Wesley Chapel responded on 09/25/2018 04:58 AM

Thank you for your response, Luke! We appreciate your business and feedback :)



J.V. Nicolas
Assistant Service Manager
(727)-753-7908
jnicolas@hyundaigiant.com
Employees worked with
JP
JAMES POWERS
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