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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / JUSTIN SPURLOCK
JS

JUSTIN SPURLOCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(297 reviews)
86

Reviews of JUSTIN SPURLOCK

JL
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John L.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Representatives are all very helpful and courteous.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2018 05:44 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
St. Augustine, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people
Thank you.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/13/2018 02:49 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RR
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Ronald R.
St. Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
This dealership runs it's business like a fine tuned watch.
Rock solid in it's service department.
Their punishment is that I will be purchasing another Hyundai from them sometime this fall.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2018 05:29 AM


 Thank you for taking the time to share your service experiences with us and we are looking forward to placing you in an new vehicle.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SS
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Sharon S.
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, efficient, friendly
I was greeted as soon as I pulled in. I didn’t even get out of my car and a kind gentleman opened the door for me and guided me where to go. As a new customer who just moved here this was far superior than the service I received at the Hyundai service center I have been going to for the past 3 years. Key Hyundai in Jacksonville Fl. Does not greet their customers. You are a number there and have to wait in line to be served. I will be purchasing my next car at this dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/07/2018 05:16 AM


 We greatly appreciate you taking the time to share your service experience with us and we welcome you to our Hyundai of St Augustine family.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
AP
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Ayendia P.
Saint Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent customer service and nice waiting area. Service adviser was very professional and let us know the next 85K miles long term maintenance for our 2011 Sonata.
Thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/06/2018 09:01 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
St. Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointment
I arrived on August 25th without an appointment due to an issue I was having with my trunk not opening. I was treated no differently than someone with an appointment. The service staff was very accommodating and provided me with prompt and professional service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/05/2018 12:37 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
PT
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Patricia T.
Ponte Vedra, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Kudos
I'm Patricia's husband, Nick, I took the car for it's first service with Hyundai of St. Augustine and was duly impressed with the pleasant greeting form the service person who took my information and directed me to the waiting room also informing me of beverages available inside. I hardly had time to settle into my seat when I was informed by another very pleasant person our vehicle was done. Done not only did they service the vehicle but they took time to wash the exterior and vacuum the interior, and I was on my way. KUDOS to you all a well run and clean facility.

Nick
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 12:01 PM


 We appreciate you taking the time to share your kind words with us and congratulations on your new Santa Fe.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
CT
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Charles T.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and concerned service
Great service and Dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/28/2018 05:45 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
A little expensive. Would like an occasional discount coupon for oil change and tire rotation for good customers.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2018 05:33 AM


 Thank you for sharing your service experience with us and keep a look out for coupons and specials. Our website also always has discounts on it too.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
SB
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Suzanne B.
Jacksonville, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recent Oil Change
As always, efficient service, friendly staff.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/24/2018 05:58 AM


 We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
DB
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David B.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly and professional service courteous
Everyone knows there job and are willing to help any way they can
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2018 12:44 PM


 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
EC
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Edward C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Warranty repair
The dealer readily performed the required work under the terms of the warranty. No questions asked. First rate service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/17/2018 01:49 PM


 Thank you for taking the time to share your service experience with us. We greatly appreciate the kind words.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
JP
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Jimmie P.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service people
The service was excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/16/2018 02:53 PM


 Thank you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MW
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Mary W.
Ocala, FL
2018 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very pleasant and helpful
Love my Santa Fe sport. Bought it here in April and highly recommend it
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 08/09/2018 02:40 PM

Thank you for sharing your service experience with us. 
Please let us know what we can do to achieve a 5 start rating.
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
St. Augustine, FL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Fast and friendly services. Very nice service personnel. Always pleased with my visit.
CHERYL B. from Hyundai of St. Augustine responded on 04/04/2022 08:21 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 

Employees worked with
JS
JUSTIN SPURLOCK
RR
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Russel R.
Ormond Beach, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Oil Change problems
I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.
Employees worked with
JS
JUSTIN SPURLOCK
RR
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Russel R.
Ormond Beach, FL
2020 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Oil Change problems
I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2022
Service Type: Maintenance
4
Category: Service
Service is a questionable operation.
Service personnel have questionable qualifications in my opinion.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/28/2022 05:59 AM

 Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience. Our policy is all  technicians are required to torque drain plugs to specifications and alert the advisors if a drain plug is showing signs of wear or hard to reinstall. This prevents future oil pan damage and costly repairs. Justin, your service consultant will be following up with you as we are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Quality service
Very very smooth in servicing my Sante Fe. Angie drove me and she is wonderful in pick up and drop off.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/21/2022 06:23 AM

  Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
RC
gravatar
Ruth C.
Ponte Vedra, FL
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent customer service
I didn’t have an appointment. They said to bring my car in and leave it overnight. To my surprise, they called that same afternoon and my car was ready.
Everything they found and fixed was explained
and I was good to go.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022 08:19 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. I am glad we were able to get you in that day and to get you back on the road. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
Verified Customer
Saint Augustine, FL
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent customer service
The maintenance Service and customer service was provided with great care & delivered complete & timely! They made sure every detail was carried out effectively and without any problems!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/15/2022 08:11 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
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