KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(806 reviews)

72

Reviews of Kevyn Erbe

GM

GARY M.

Post Falls, ID

06/29/2019

Verified Customer

Category: Service

engine light alert

Three visits and more than a month to fix the problem.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:38 AM

Gary, I am very sorry to hear about your experience in our service department. We strive for everyone to have a five star experience and have their vehicle issues resolved in a single visit. Obviously, that wasn't the case for you. I am hopeful that we did in fact resolve your issue. If that is not the case, please call our Service Manager, Ed Baker, directly at (208) 664-9211. Thank you for choosing to do business with Mike White Ford. We hope that if you choose to do business with us again, your experience will be more expediant. Thank you for giving us the opportunity to serve you.

Employees worked with

Service Advisor

DF

DIANE F.

Coeur D'Alene, ID

11/20/2018

Verified Customer

Category: Service

CV Boot Leak

I will be sending in a short letter about today's experience. It was not a good one. I have been to Tom Addis Ford, Parker Ford and now Mike White Ford. This makes me rethink about my loyalty. Except for my long time service advisor Joe P, I didnt receive real customer service. He is wonderful!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/23/2018 09:01 AM

Hello Diane, thank you for taking the time to write this review! We are glad to hear that you had a wonderful experience with Joe P. He is one terrific man. We are sadden to hear that you did not have a great experience with our dealership. If you could please give me a call at (208) 667-3510 I would like to get more details about what happen and to make this right. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

GH

GREG H.

Coeur D'Alene, ID

Ford Super Duty F-350 SRW

10/17/2018

Verified Customer

Category: Service

Good Service, typically high dealer cost

Had oil change, full synthetic. Of course it's very expensive, but the real issue is Ford wants you to change synthetic on the same schedule as regular oil... every 5000 miles. How much sense does that make? So going 10k. Service person asked if I wanted Def fluid topped off, said yes... oops.. 1.41 gallons, $22.56. $16 per gallon. Walmart: about $4 per gallon.. how much is urine worth anyway? I thought they would have a nice bulk container and give me a decent price, like the 55 gal rate of 3 bucks .. sorry.
I really do like to go to the dealer for service, and if they would give you a decent deal, would be more inclined to do so.
Service techs are very friendly, and professional.. so no beef there. Pretty crazy that you have to book an oil change over a week out.. but that's inconvenient, not terrible. Just get with the pricing program and you might get more business.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/17/2018 04:30 PM

Hello Greg, thank you for taking the time to rate and review our dealership. We understand the frustration that this may have caused. The $1.14 is the prices for a quart which means it`s $5.64 for a gallon. I see here we put in four gallons of DEF which comes to a total of $22.56. We used Ford DEF fluid in your vehicle which Ford Motor dictates the prices. We truly do appreciate you choosing Mike White Ford and would like to continue business with you. If you do have any more questions please give me a call and I would be more than happy to help.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

DW

DOUGLAS W.

Deer Park, WA

Ford C-Max Energi

09/02/2018

Verified Customer

Category: Service

2013 C-Max

Service was good but the time taken to get and organize the paperwork so I could pay and leave was way too long-over half hour! Also the price has crept up enough that I will just get my oil changes and work done in Spokane.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 03:04 PM

Hello Douglas, Thank you for taking the time to review our dealership. I spoke with the Service Mangaer and he wanted to apologize for the time it took, he just wanted to make sure everything was taken care of. We appericate your feedback and I hope you have a wonderful day.

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

Lincoln Navigator

08/06/2018

Verified Customer

Category: Service

I have alway taken my cars to the dealership for service. I was disappointed that the tech said the battery was low but did not clean the positive terminal of the white acid power and then retest—he just marked the battery as needing replacement

See review title for my comments

Recommended

Employees worked with

Service Advisor

DK

DAVID K.

Spokane, WA

07/16/2018

Verified Customer

Category: Service

Average

I brought my 5000 mile F150 in for an oil change. When I go my truck back the front desk told me I had a fuel leak in the oil pan that most likely due to a bad seal. I was told to make another appointment to fix it. Why couldn't the seal be fixed? There was no reason given as to why it wasn't fixed. It can't take more than 15 minutes to fix. Let's save people's time when able.

Not Recommended

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-350 SRW

07/01/2018

Verified Customer

Category: Service

Service on pickup

The tire pressure is different front and back. Ford specification it should not be that hard to check it when tires are rotated. This could easily be standard practice. Also def fluid is only 3/4 full it would be nice if it’s topped off.

Not Recommended

Employees worked with

Service Advisor

RB

RICHARD B.

Post Falls, ID

06/18/2018

Verified Customer

Category: Service

Convenience

Did not tell me my a&e air filter was off

Recommended

Employees worked with

Service Advisor

BE

BRUCE E.

Post Falls, ID

Ford Super Duty F-350 SRW

05/01/2018

Verified Customer

Category: Service

The Works

I went in for a oil/filter change and tire rotation on my 2017 F-350 6.7 SRW. The technicians did not check or adjust the tire pressure after rotation. On the way home I got low tire pressure warnings on both rear tires. Once I arrived home, I had to adjust all 4 tires to the correct pressure. (note: the front tire pressure is 60 psi and rear is 80).
Now I will have to check all other service items performed in order to have peace of mind before a long trip.

Recommended

Employees worked with

Service Advisor

RB

ROBERT B.

Hayden, ID

05/01/2018

Verified Customer

Category: Service

Barely Acceptable

1. Purchase experience of F150 Lariat edition August 2017 totally unacceptable
2. Reported to both dealer and Ford through subsequent surveys and did not hear back from either
3. Last week maintenance service would have been 4 or 5 out of 5 stars but I'm still waiting for number 2 response
4. Cannot and will not recommend dealer to family and friends.

Not Recommended

Employees worked with

Service Advisor

TW

TOM W.

Sandpoint, ID

02/07/2018

Verified Customer

Category: Service

Confusing billing

They did what we asked no more, no less. The billing was confusing and when we asked for an explanation, it became even worse.

Not Recommended

Employees worked with

Service Advisor

LI

LOAYNE I.

Rathdrum, ID

02/07/2018

Verified Customer

Category: Service

It's OK

Seems like when we come in anymore it is more like we are a number instead of a customer with needs. Feels like the home town feeling is gone...........

Recommended

Employees worked with

Service Advisor

JB

JENNIFER B.

Sagle, ID

12/28/2017

Verified Customer

Category: Service

First oil change

We pulled in to the garage and there were people ahead of us so we reversed to pul out and noticed a bump/ hitch in our driving. We pulled to the side in the lotto inspect and found a screw stuck in our back passenger tire. We pulled in no alerted the worker to the problem and he dismissed us After the oil change I asked about the tire and if it was repaired. The bult did not penetrate the tire, so was left with us....in our rear door jam and nearly fell to where it could have done more damage. We are happy with Parker so far but this has left us scratching our heads!!!

Recommended

Employees worked with

Service Advisor

MG

MARIO G.

Coeur D Alene, ID

09/26/2017

Verified Customer

Category: Service

Service good. Communication poor

Again the service of my vehicle was good, but communication poor. I asked to be notified when vehicle was ready or problems on cell phone as I would be in area nearby. Call and message was on house phone regarding tire problem with a nail in left rear tire. When I arrived to pick up vehicle on time for completion of service, I was told of nail in tire and told them to fix it. I was told a minutes later that the tire had a chunk missing on the tire with cord showing and needed to replace the tires. Not knowing what was really going on, I went to Les Schwape tires and wound up buying 4 new tires. Better communication would have been very nice.

Recommended

Employees worked with

Service Advisor

SK

SCOTT K.

Rathdrum, ID

09/23/2017

Verified Customer

Category: Service

truck

sales team was great

Recommended

Employees worked with

Service Advisor

DS

DAWNELL S.

Coeur D Alene, ID

09/19/2017

Verified Customer

Category: Service

oil change

Went in for an oil change. Somehow all of my settings got moved to KM and Celsius, my horn is not working and a few other glitchy things. No big deal except it took over a week to get back in to fix . My appointment is in a few days. We will see what happened.

Recommended

Employees worked with

Service Advisor

KA

KENNETH A.

Rathdrum, ID

Ford F250

09/18/2023

Verified Customer

8

Category: Service

Problem solved

The issue with my brand new truck was solved and I received a loaner vehicle. My only complaint is that I was told it would take two weeks and it did take that long.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:25 AM

Thank you for your feedback, Kenneth. We are glad that the issue with your vehicle was solved and that we were able to provide you with a loaner. We apologize that you were not pleased with the timeline, we will work to do better in the future.

Employees worked with

Service Advisor

RS

ROBERT S.

Hayden Lake, ID

08/17/2023

Verified Customer

7

Category: Service

Warranty Work

Very professional...work was done in the exact time which was scheduled...clean and friendly staff.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:05 AM

Thank you for your review, Robert! We're glad to hear that you had a great experience with us. We strive to provide the best service possible, and we're glad that we could meet your expectations. We value you as a customer and look forward to serving you again.

Employees worked with

Service Advisor

SN

SCOTT N.

Post Falls, ID

08/13/2023

Verified Customer

8

Category: Service

Good experience.

Called to see if truck was ready. Had not received a call, but all ended well and truck runs very well. Was shuttled to and from dealer. Good service. Would recommend listening to customer without being dismissive. Some of us know what we are talking about. Thank you.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

We appreciate your business and are glad to hear that the truck is running well. We understand your concerns about being listened to and take your feedback seriously. We strive to provide the best customer service and value your input. We take all customer reviews into consideration and are always looking for ways to improve. Thank you for taking the time to leave a review.

Employees worked with

Service Advisor

Verified Customer

Athol, ID

Ford F350

06/29/2023

Verified Customer

7

Category: Service

Late mishaps

Everything was good, had a lot of things done. A mechanic forgot to plug something in causing and alarm showing water in fuel. It was good this happened because they also noticed an air pressure alarm. They rotated my tires but didn’t change the pressure between front and back.
The mechanic that helped through the end stuff was apologizing.
Haven’t tested the trailer plug in yet so not sure if that issue was resolved. They said the only replaced part of the connection. I’m trying to stay optimistic and don’t have to go back. It’s a major distraction for me to get there and be at work on time.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/29/2023 09:25 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

Service Advisor

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