Business Solutions
SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
avatar

KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

Verified Customer
Buckeye, AZ
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Our service experience
Ken Garff Hyundai has continued to provide excellent customer service, and we appreciate that after 6 years of being part of the Hyundai family.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:57 PM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
DR
gravatar
Dan R.
Glendale, AZ
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Best Hyundai dealer in the phoenix metro area.
I had a minor issue and Christina from service responded quickly and that is true customer service.
Employees worked with
avatar
KRISTINA M MIRANDA
HD
gravatar
Harry D.
Surprise, AZ
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customer Verified Customer
0
Category: Service
Horrible car and service.
I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.
Employees worked with
avatar
KRISTINA M MIRANDA
ES
gravatar
Edward S.
Surprise, AZ
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service !
Making appointments with the dealership is easy and the service people are very accommodating. My first two visits have been very good. I look forward to returning for more service on the Hyundai.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 03:02 PM

Hi Edward

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent
On time; billed as quoted; clean waiting area with coffee & snacks and I wasn’t bothered by sales staff!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:24 PM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
HD
gravatar
Harry D.
Surprise, AZ
2022 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2022
verified customer Verified Customer
0
Category: Service
Horrible car and service.
I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2022
Service Type: Repair
0
Category: Service
Horrible car and service.
I've had nothing but computer problems since I purchased this car. The dealer and Hyundai have been totally un responsive to my safety.
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/18/2022 05:24 PM

THANK YOU FOR TALKING TO ME TODAY I AM SENDING ANOTHER SURVEY IN A SEPERATE EMAIL 

Employees worked with
avatar
KRISTINA M MIRANDA
MT
gravatar
Manuel T.
El Mirage, AZ
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Center
Kristina I’m the customer service department as always provides outstanding service ! Thank you
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/21/2022 02:13 PM

Hi Manuel

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
CD
gravatar
Chris D.
Surprise, AZ
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Courteous and professional.
Great service by Kristina.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:58 AM

Hi Chris

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
DR
gravatar
Dan R.
Glendale, AZ
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customer Verified Customer
10
Category: Service
Best Hyundai dealer in the phoenix metro area.
I had a minor issue and Christina from service responded quickly and that is true customer service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
10
Category: Service
Best dealer to take your hyundai.
Purchased two tucsons here. I only trust them being worked on here. Steve Simpson is the best sales person and is very helpful with questions I occasionally have. Christina in service goes the extra mile and is genuinely concerned about your vehicle needs.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:21 AM

Hi Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531
Employees worked with
avatar
KRISTINA M MIRANDA
AS
gravatar
Adam S.
Litchfield Park, AZ
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Service
Good job. Just wish they cleaned my rims off from all the grease and dirt.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:52 AM

Hi Adam

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
GB
gravatar
Gary B.
Goodyear, AZ
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
SERVICE APPOINTMENT
WAS SUPER EASY TO SCHEDULE AN APPOINTMENT FOR SREVICE.
KRISTINA WAS GREAT! FRIENDLY AND PROFESSIONAL, AND THE VEHICLE WAS DONE AHEAD OF THE TIME PROMISED!
I DEFINITELY WILL BE SERVICING MY SONATA THERE AGAIN!
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:51 AM

Hi Gary

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
TM
gravatar
Theresa M.
Goodyear, AZ
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
I had great service for my vehicle. Wait time was reasonable as well. Very friendly staff.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:50 AM

Hi Theresa

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I have always had good service and it's always been on time.
I have always had good service there, The people that work there are nice
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:48 AM



Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Accent
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
10
Category: Service
Good service
Good service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/06/2022
Service Type: Maintenance
10
Category: Service
Good service
It was alright
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 07:25 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I will be reaching out to you to resolve this issue in the near future. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.



 

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customer Verified Customer
10
Category: Service
Service Call
Talked to representative at dealership. Explained the situation. Steps have been taken to resolve the problem so it does not happen again.
Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Buckeye, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Exceptionally excellent service, friendly staff, helpful and knowledgeable. They problem since when issues stops and kept us informed
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:40 AM


Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2017 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customer Verified Customer
10
Category: Service
Service Call
Talked to representative at dealership. Explained the situation. Steps have been taken to resolve the problem so it does not happen again.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2022
Service Type: Maintenance
7
Category: Service
Took too long for service
See above comments. Over book and then you have to wait extremely long for an oil change. Customers time is important. If you are running behind and know it because of issue a couple weeks ago, don't book appointments and make customers wait while you catch up. Tell them we are backed up and need to schedule a week or so out. (Do think the appointment was made through an off-site center.). Otherwise this center is very good,
KRISTINA M. from Ken Garff Hyundai Surprise responded on 01/06/2022 07:31 AM

thank yu for talking to me regarding the scheduling issue with our department as prosmised we did reach out to our off site scheduling department and had them notify our customers of the possible wait time and give them the option to reschedule if needing. thank you for decideing to rescore for me at a 5 star and being such a great customer thank you so much. you will be getting a seperate email for the rescore here shortly 

Employees worked with
avatar
KRISTINA M MIRANDA
DG
gravatar
Doran G.
Sun City, AZ
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good experience
The staff took good care of me and my vehicle. There's nothing to walk to around the facility so I appreciate the comfortable waiting area, drinks/snacks, friendliness of the staff while I was waiting.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:38 AM

Hi Doran

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
BK
gravatar
Barbara K.
Surprise, AZ
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
exceptional
every bit of my experience was beyond expectations. my treatment by the complete staff was exceptional. thank you.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:35 AM

Hi Barbara

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
GG
gravatar
Gary G.
Lutsen, MN
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Friendly people and good service.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 01/12/2022 06:34 AM

Hi Gary

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
avatar
KRISTINA M MIRANDA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.