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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

Verified Customer
Wittmann, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional
I got an appointment fast. Professional and friendly employees. Car was returned to me with good quality work and washed.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2021 10:26 AM

Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! i am glad to see  that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
SD
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Steve D.
Goodyear, AZ
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Great customer service
Very professional. Great service and pleasant experience.
Employees worked with
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KRISTINA M MIRANDA
DS
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Doborah S.
Surprise, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Deb S.
Service was great! Facilities were clean and comfortable while I waited to have my vehicle serviced. They were quick and professional. I will definitely return for my next scheduled maintenance.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/27/2021 10:12 AM

Hi Doborah
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
ME
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Mary E.
Surprise, AZ
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Fantastic Dealership!
Amazing service and customer care standards.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:18 AM

Hi Mary
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service!  I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
SD
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Steve D.
Goodyear, AZ
2019 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
verified customer Verified Customer
10
Category: Service
Great customer service
Very professional. Great service and pleasant experience.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2021
Service Type: Maintenance
5
Category: Service
long wait
long wait and did not honor pre paid maintenance program
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:25 AM

Hi  Steve

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with
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KRISTINA M MIRANDA
BM
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Brian M.
Surprise, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
The service adviser explained everything that would be done and made great recommendations. I always enjoy having my car serviced at this location.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/26/2021 09:13 AM

Hi Brian
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CH
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Christina H.
Sun City West, AZ
2015 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great West Valley Hyundai Choice
Easy trip from Sun City West. Everything is good here from the personnel to the mechanics. No complaints at all!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/19/2021 08:45 AM

Hi Lenora
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service. Our system shows Lenora, not Christina for your 2015 Santa Fe. We appreciate your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CT
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Charles T.
Surprise, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Good service is
Good service. Good service
ALICE G. from Ken Garff Hyundai Surprise responded on 10/18/2021 08:37 AM

Hi Charles
Thank you so much for completing this survey.  We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
BB
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Burke B.
Peoria, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
We are glad to see that Ken Garff has taken over this Earnhardt Hyundai Dealership!
Kristina took good care of us! The waiting area has fresh made popcorn! Appt was easy to make .. we will be back fir our next Service! We know our Advisor, Kristina will take great care of our vehicke!
ALICE G. from Ken Garff Hyundai Surprise responded on 10/18/2021 08:29 AM

Hi Burke
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
DP
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David P.
Avondale, AZ
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Perfect service!
Kristina and Victor are the best!! I only deal with them.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/15/2021 09:12 AM

Hi David
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
RD
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Roxane D.
Goodyear, AZ
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Customer Service
Great Customer Service
ALICE G. from Ken Garff Hyundai Surprise responded on 10/08/2021 08:27 AM

Hi Roxane
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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John M.
Peoria, AZ
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very good service!
First time bringing my car in under the new ownership. I wasn’t sure if the high level of service that I was accustomed to would continue. I can honestly say that I was pleasantly surprised.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/08/2021 08:11 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
GS
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Gary S.
Sun City West, AZ
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service for my Santa Fe
I have taken my 2018 Santa Fe here for all of the routine service. It has been excellent every time. I highly recommend them.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/05/2021 03:22 PM

Hi Gary
Thank you so much for completing this service! We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Friendly service staff. I am from another state and was nervous about if they had my records for my warranty. They did. I will definitely go back.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/04/2021 08:38 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience  with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best  service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We  look forward to seeing you again and for the opportunity to earn a 5 rating.

Employees worked with
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KRISTINA M MIRANDA
AC
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Andrew C.
Buckeye, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customer Verified Customer
10
Category: Service
Service department
Kristy was great
Employees worked with
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KRISTINA M MIRANDA
MA
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Mike A.
Surprise, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent Customer Service
All of my dealings with Rodeo Hyundai have been outstanding. Excellent customer service, clean facilities, and pleasant and helpful staff.
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:52 AM

Hi Mike
Thank you so much for  completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Surprise, AZ
2020 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Rodeo hundai
Good service
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:33 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
ST
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Shannon T.
Waddell, AZ
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Great Service
ALICE G. from Ken Garff Hyundai Surprise responded on 09/13/2021 09:30 AM

Hi Shannon
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Rodeo Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
AC
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Andrew C.
Buckeye, AZ
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customer Verified Customer
10
Category: Service
Service department
Kristy was great
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/02/2021
Service Type: Repair
5
Category: Service
Better phone skills
And a lesson on customer service.
ALICE G. from Ken Garff Hyundai Surprise responded on 09/03/2021 01:16 PM

Hi Andrew
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.
I wanted to personally reach out to you and apologize for the negative experience you had with our dealership. We absolutely value your business as well as your feedback. please give me a call  so we can try to make this right for you.
623-850-5491  We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CD
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Chris D.
Surprise, AZ
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good service
But no 0W-30 synthetic as required per the manual for 2021 Sonata N-Line.

I have a Hyundai Motor America Case#: 18489150 but Hyundai does not reply or respond on reimbursing me for the oil that I have had to buy twice for the free service interval.
Employees worked with
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KRISTINA M MIRANDA
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