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SureCritic / Hyundai Dealer / Ken Garff Hyundai Surprise / KRISTINA M MIRANDA
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KRISTINA M MIRANDA

Ken Garff Hyundai Surprise
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(273 reviews)
87

Reviews of KRISTINA M MIRANDA

TK
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Thomas K.
Surprise, AZ
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
Great overall service experience
ALICE G. from Ken Garff Hyundai Surprise responded on 11/29/2021 07:41 AM

Hi Thomas
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive  to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CB
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Chris B.
Surprise, AZ
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
2019 Tucson Service
Outstanding service from all in the service department. Kristina was very helpful and efficient in getting my car serviced and was ready ahead of schedule. Very satisfied with the customer service received during this visit.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/23/2021 02:29 PM

Hi Chris
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CD
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Carl D.
Surprise, AZ
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Lived up to expectations
Lived up to expectations
ALICE G. from Ken Garff Hyundai Surprise responded on 11/23/2021 07:51 AM

Hi Carl
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
WK
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William K.
Surprise, AZ
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/21/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service at Surprise Hyundai Dealership
I've already indicated in the review my satisfaction with the Service department of this dealership. What more can I say
ALICE G. from Ken Garff Hyundai Surprise responded on 11/22/2021 12:35 PM

Hi  William
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Waddell, AZ
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service!
I made an appointment online. Easy to schedule. Changed my oil and rotated my tires. Employees were attentive and kind. Will service my vehicle here again!
ALICE G. from Ken Garff Hyundai Surprise responded on 11/22/2021 12:34 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.
Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
Excellent quick reliable service.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/17/2021 08:54 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit . We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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Jeff M.
Surprise, AZ
2010 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Recall
Took Elantra for a recall which was completed. Rec'd a call that numerous other items needed addresses, many of which had already need done. Don't need sales pitch for more work.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/16/2021 09:50 AM

Hi   Jeff
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.


Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai
Employees worked with
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KRISTINA M MIRANDA
GH
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Gerald H.
Surprise, AZ
2022 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
4
Category: Service
Dissatisfied with the new dealer
As I stated throughout this lengthy survey, there have been multiple problems with warranty coverage, sales department standing me up for a visit, difficulty scheduling service, and on and on. The sad part is that when this was an Earnhardt dealership service was outstanding and was the primary reason I returned to buy a second Tucson Hyundai.
KRISTINA M. from Ken Garff Hyundai Surprise responded on 11/13/2021 12:21 PM

GOOD AFTERNOON MR HOUSTON THIS IS KRISTINA AT THE SERVICE DEPARTMENT THANK YOU FOR DOING THE SURVEY FOR US AND THE REMARKS ARE NOTED AND SENT TO OUR MANAGERS FOR REVIEW I DID SHOW YOU GIVE MYSELF AND ALICE GOOD RATINGS BUT ANYTHING UNDER A 5 STAR IS FAILING FOR US SINCE THE STARS ARE OUR RATING AND IT WAS AT A 2 I WOULD GREATLY APPRIATE IT IF YOU WOULD CONCIDER RESCORING FOR US AT A 5 STAR SO WE WONT BE FAILING I WOULD GREATLY APPRIATE IT THANK YOU SO MUCH FOR BEING A HYUNDAI CUSTOMER AND I REALLY HOPE YOU GIVE US A CHANCE TO IMPROVE FOR YOU. THANK YOU AGAIN 
KRISTINA MIRNADA
SERVICE ADVISOR 

KRISTINA M. from Ken Garff Hyundai Surprise responded on 11/16/2021 06:08 AM

im so sorry this is happening to you and i dont want to loose you as a customer is there anyway i can fix this and help in any way? 

Employees worked with
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KRISTINA M MIRANDA
JT
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John T.
Surprise, AZ
2017 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Always positive
Excellent agency. Personable. Clean. Accommodating. Reasonable pricing. No high pressure
ALICE G. from Ken Garff Hyundai Surprise responded on 11/12/2021 02:31 PM

Hi John
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
LJ
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Lukas J.
Buckeye, AZ
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Team all around
Always pleasant and helpful staff
ALICE G. from Ken Garff Hyundai Surprise responded on 11/12/2021 02:34 PM

Hi Lukas
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
MG
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Medardo G.
Avondale, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Suspicious missing
On my recent visit to the dealer for an oil change, my service adviser told me that my coolant tank cap was missing, but the only ones who have access, check and inspect my car engine, are the mechanics from the dealership, I haven't even wash my car engine yet, not blaming Ken Garff but the previous crew from earndhart Hyundai cause they should found the problem or they were the ones who missed the cap. Now I'll need to spend my money to buy a replacement cap and It's not fair.
Victor V., PARTS & SERVICE DIRECTOR from Ken Garff Hyundai Surprise responded on 12/21/2021 07:00 AM

Hi Medardo

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100
Employees worked with
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KRISTINA M MIRANDA
JH
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John H.
Litchfield Park, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service!
Kristina is a great service advisor! She always seems to have a good idea of what’s happening before I even get there. Whether is it is a major repair or an oil change, she does a fantastic job.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/08/2021 08:39 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Kristina and our team. We here at Ken Garff Hyundai always strive to ensue our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward  to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Peoria, AZ
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Maintenance
verified customer Verified Customer
6
Category: Service
Good service
Good service
ALICE G. from Ken Garff Hyundai Surprise responded on 11/08/2021 08:23 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. we here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Don’t hesitate
Take your vehicle to a trusted service dept and you will be glad you did
ALICE G. from Ken Garff Hyundai Surprise responded on 11/03/2021 09:14 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to sering you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JM
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Judy M.
Surprise, AZ
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service very helpful as well as.front desk.
Appreciate A. Gonzales taking time to follow up with me & hear my remarks
& in response compensate my loss.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/03/2021 09:07 AM

Hi Judy
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
CD
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Cheryl D.
Surprise, AZ
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Great service
Christina Miranda does a fabulous job !
I appreciate her exceptional customer service
ALICE G. from Ken Garff Hyundai Surprise responded on 11/01/2021 08:51 AM

Hi Cheryl
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Goodyear, AZ
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
Thanks for the quick service. My car was repaired and ready to go in under an hour.
ALICE G. from Ken Garff Hyundai Surprise responded on 11/01/2021 08:22 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
JD
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Judith D.
Surprise, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I felt like a respected customer
Thank you so much for your prompt service
ALICE G. from Ken Garff Hyundai Surprise responded on 10/29/2021 08:14 AM

Hi Judith
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
Verified Customer
Waddell, AZ
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always great service
I’m always able to get a service appointment in a timely manner and service is always completed in a timely manner as well.
ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2021 08:16 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
TM
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Timothy M.
Buckeye, AZ
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
we'll done!
good service = very friendly and know what their doing
ALICE G. from Ken Garff Hyundai Surprise responded on 10/28/2021 08:13 AM

Hi Timothy
Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Employees worked with
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KRISTINA M MIRANDA
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