Business Solutions
SureCritic / Hyundai Dealer / Oxmoor Hyundai / LACEY BOBOWSKI
avatar

LACEY BOBOWSKI

Oxmoor Hyundai
Hello, I've been working for Hyundai for just around 3 years. I'm also a 3rd time Hyundai owner. Please contact me for service or any questions on your Hyundai!
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(77 reviews)
81

Reviews of LACEY BOBOWSKI

Verified Customer
Mount Washington, KY
2020 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/10/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Greasy hand prints
I've taken car here a couple times. Once for an oil change and another for warranty work. Both times I had greasy hand prints on or in my car upon return. The last time I was there was for warranty work. This time they left the cover that says turbo off my engine laying in the passenger floorboard.
Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:30 AM

Brian,

I apologize for this experience as it clearly falls short of our expectations.  One of our management team will be reaching out to you.  If you have further details you would like to share, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorautogroup.com

Gabrielle R. from Oxmoor Hyundai responded on 02/10/2022 07:32 AM

I apologize for this experience as it falls short of our expcectations.  If you would like to provide me with more details and/or would like to be contacted by our management team, please email me at grobertson@oxmoorautogroup.com.

Best Regards,

Gabrielle Robertson
grobertson@oxmoorauatogroup.com

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Crestwood, KY
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2021
verified customerVerified Customer
Category: Service
rescore
Had to rescore my first rating. Received a phone call from Lacy, service employee, and she did everything to solve my issue instantly! Good service, good people, great business!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2021
Service Type: Maintenance
Category: Service
2 hour oil change
Love Hyundai but they need to step up the service technicians! took 2 hours for a complimentary oil change.
Recommended
LACEY L B. from Oxmoor Hyundai responded on 05/07/2021 12:13 PM

Hey Mathew! Thank you for taking my call again, I'm happy I could talk to you about the issues you had and work to get these fixed for your next visit. 

I look forward to the chance to make it right for you!

Lacey Bobowski 
Service Advisor
Oxmoor Hyundai

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Employees don’t wear masks.
If you are concerned about your health at all during the COVID-19 pandemic, do not go here. Two employees were unmasked for the entire time my vehicle was serviced. One of them kept hanging out inside, unmasked, by the customer waiting area no less.
Not Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 10:57 AM

Thank you taking your time out to let us know how we are performing. I do apologize for your experience with employees that were not following proper protocol with wearing a mask. I spoke with Lacey in regards to your conversation to determine the employees involved & have addressed the individuals involved. Again, I do apologize for your experience and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody
 

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
verified customerVerified Customer
Category: Service
A great place to take your automobile.
I was completely satisfied with the service and some extra benefits added that were added. The car was finished in the timeframe they gave. I feel good about taking my car to the dealership where I purchased the auto.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2020
Service Type: Maintenance
Category: Service
They're able to do regular service work like an oil change or diagnose and fix complicated problems.
I had a regular oil change and they treated me fairly.
Recommended
Gabrielle R. from Oxmoor Hyundai responded on 12/01/2020 06:22 AM

Hi Karen, 
  I am so glad to hear that our staff was able to assist you with your vehicle's oil change and changing out your damaged wiper blades. I see that you rated us with only a 1 star, is there anything I can do to improve your experience with us? Please feel free to contact me at your earliest convenience. Thank you, 

 Gabrielle Robertson 
Social Spokesperson
grobertson@oxmoorautogroup.com
502-614-6141

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2022
Service Type: Repair
5
Category: Service
Couldn’t get appointment for 6 weeks.
My car was under warranty and was stalling while in traffic and then was difficult to restart. The service is always good at this facility but not getting an appointment for 6 weeks was not acceptable.
Gabrielle R. from Oxmoor Hyundai responded on 02/03/2022 06:52 AM

Matt, 
We apologize that it took so long for you to get an appointment for your vehicle. We are aware of the longer wait times are are trying our best to get our clients in as fast as possible. Again we apologize for the extended wait times and we appreciate your patience and understanding. 

Employees worked with
avatar
LACEY BOBOWSKI
BH
gravatar
Barbara H.
Louisville, KY
2019 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Patience
They really took the time out to make sure that I would with the car that I wanted...and I love my car!
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/12/2020
Service Type: Maintenance
Category: Service
Patience
Staff worked hard to get me back on the road again, and I walked away a happy camper.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 10/12/2020 05:00 AM

Thank you for taking the time to fill out this review. We appreciate your business and feedback very much and look forward to servicing your vehicle needs in the future.
Thanks,
Jeremy Moody

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2022
verified customerVerified Customer
10
Category: Service
Oil change/ recall
I went into Oxmoor Hyundai for a recall and oil change.
Everything went great but was disappointed that I didn't get a reminder sticker from next oil change.
I received a personal phone call from Lacey, which she offered to mail me a sticker.
I really appreciate the great customer service!
Thank you Lacey!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2022
Service Type: Repair
8
Category: Service
Oil change/recall
Everything seemed to be handled well.
Service staff is not on same level as other dealerships, that I have purchased at
Gabrielle R. from Oxmoor Hyundai responded on 01/24/2022 05:42 AM

Hi, 
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
La Grange, KY
2022 Hyundai Veloster N
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/11/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Long time to get in after calling to schedule
Had to wait 6 weeks after calling to get in. Otherwise it was all good.
Gabrielle R. from Oxmoor Hyundai responded on 01/12/2022 05:55 AM

Hello Jacob, 
   We thank you for taking the time to share your experience with us here at Oxmoor Hyundai. We apologize that is took so long to schedule your Service appointment. We are working our hardest to get our customers in as soon as possible. Thank you for your understanding and we look forward to seeing you again. 

Employees worked with
avatar
LACEY BOBOWSKI
AA
gravatar
Anas A.
Prospect, KY
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/27/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
quick and great
quick and great
Gabrielle R. from Oxmoor Hyundai responded on 11/29/2021 05:55 AM

Hi Anas,
 Thank you for taking the time to share your experience with us. We appreciate your feedback. We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
DM
gravatar
Donald M.
Louisville, KY
2021 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/30/2021
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Good job
Exalent work done well
Gabrielle R. from Oxmoor Hyundai responded on 11/01/2021 07:23 AM

Hi Donald, 
   Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
EM
gravatar
Evelyn M.
Shelbyville, KY
2019 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/23/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Satisfactory
The service rep that assisted me was exceptional
Gabrielle R. from Oxmoor Hyundai responded on 10/25/2021 06:16 AM

Hi Evelyn, 
   Thank you for taking the time to share your experience with us! We thank you for your business and we hope to see you again soon! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
CY
gravatar
Christine Y.
Louisville, KY
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/12/2021
Service Type: Maintenance
Category: Service
Manager kudos
The service manager Lacey is the best one I have ever experienced at Hyundai. During a hours long service for routine maintenance plus brakes, filter change, and wiper blade replacement, she kept me apprised of every key moment. She also was good at selling me three parts I had not intended when I scheduled. Her fine customer relations skills helped soften a delay in getting the proper rotator.
Recommended
JEREMY M. from Oxmoor Hyundai responded on 01/13/2021 02:55 PM

Thank you for taking to time to fill out your review of our service department to let us know how we are performing. We appreciate your business very much and look forward to servicing your vehicle needs in the future.

Thanks,
Jeremy Moody

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Lacey does a great job.
Lacey helped me get scheduled quickly and then made sure the work was done properly.
Gabrielle R. from Oxmoor Hyundai responded on 04/04/2022 05:22 AM

Hi Matt,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
LH
gravatar
Linda H.
Louisville, KY
2021 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Lacey is great
Lacey is so warm and helpful!
Gabrielle R. from Oxmoor Hyundai responded on 03/31/2022 05:02 AM

Hi Linda,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
RO
gravatar
Robert O.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent
Excellent
Gabrielle R. from Oxmoor Hyundai responded on 03/07/2022 07:54 AM

Hi Robert,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Verified Customer
Shepherdsville, KY
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always great service
Consistently good experience. 10/10 recommend.
Gabrielle R. from Oxmoor Hyundai responded on 03/04/2022 05:54 AM

Hi,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Replaced my starter
I had an intermittent starter problem and Oxmoor Hyundai replaced the starter and problems are solved.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 12:26 PM

Hi Matt,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
AJ
gravatar
Angela J.
Louisville, KY
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oxmoor Hyundai maintenance
I am glad to be a part of the Oxmoor Hyundai family. They’re always welcoming and very professional, especially Lacey Barbowski. She has gone above and beyond her role in making sure I’ve been completely satisfied with my maintenance services.
Gabrielle R. from Oxmoor Hyundai responded on 03/01/2022 05:02 AM

Hi Angela,
  Thank you for taking the time to share your experience with Lacey and our team here at Oxmoor Hyundai! We thank you for your business and we hope to see you again! Thank you

Employees worked with
avatar
LACEY BOBOWSKI
MS
gravatar
Matt S.
Louisville, KY
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customerVerified Customer
10
Category: Service
Fixed starter problem/ very pleased
I had an intermittent starter problem. Oxmoor Hyundai replaced the starter and I am very pleased with the out come and how professional the maintenance staff is.
Employees worked with
avatar
LACEY BOBOWSKI
RM
gravatar
Rita M.
Louisville, KY
2012 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I like having my cars service there. I brought my car from there and I got great service evert time. and will buy another car there too.
I am looking at a genies suv and when i decide to get one i will be getting it from Oxmoor .
Gabrielle R. from Oxmoor Hyundai responded on 02/22/2022 12:08 PM

Hi Rita,
  Thank you for taking the time to share your experience with our team here at Oxmoor Hyundai! We thank you for your business and we cant wait to see you again for the purchase of your new Genesis. Thank you

Employees worked with
avatar
LACEY BOBOWSKI
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.